User Guide

Getting Started

Client Station Troubleshooting

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Siemens

User Guide Version 3.0

A6V10415471

Building Technologies

2017-11-30

1.7.2 Troubleshooting Logon Problems

User’s logon credentials

You can log on to the system as a Desigo CC user or Windows user by providing

the username, password and domain name.

System domain

NOTE:

The current version of Desigo CC supports only one domain. This means that you

can only log on to the configured default domain. If you belong to a domain

different from the default, you can log on only as a Desigo CC user or local user

under [station name]\[user name].

The default domain name is configuration-dependent. If default domain name is

not configured, the default station name and Desigo CC (not Windows user) are

available as domain instead.

Invalid username or password

When you log on, if you enter an invalid user name or password a message box

informs you that the credentials are invalid, and asks you to retry. After five failed

attempts, a message box informs you that you reached the maximum number of

allowed attempts and the user authentication will close.

Desigo CC Client cannot start because the Client Profile file was not

found

When you log on, if the Client Profile is not found, a message informs you of this

issue. Click OK to close the message box. See your System Administrator for

assistance.

Desigo CC Client license is not available

When you log on, if no client license is available, a message informs you of this

issue and the Desigo CC Client will not start. See your System Administrator for

assistance.

1.7.3 Troubleshooting the Web Client and Windows App Client

If there are connectivity problems, a message box may display indicating that the

connection to the server was temporarily lost. Proceed as follows to resume your

work:

1. Click OK to close the message box.

 The system automatically logs you off, and the logon dialog box displays

again on the screen.

2. Try logging on again.