User Guide

Getting Started
Client Station Troubleshooting
1
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Siemens
User Guide Version 3.0
A6V10415471
Building Technologies
2017-11-30
Windows App Client
A computer used to access Desigo CC as a light application, downloaded and
installed on-demand directly from the Internet Explorer browser. Once installed, it
looks like the standard Desigo CC client software, but allows access to local
resources only. Each time the user launches the Windows App Client, a search for
system updates is performed. If a new version is available, the user can choose to
update it or continue to use the previous version.
Capabilities of Different Station Types
Server
Client / FEP
Web Client
Windows App
Client
Complete access to management
platform resources
Yes
No
No
No
Import/export/upgrade of libraries
(including Object Models and
Import Rules)
Yes
No
No
No
Text localization import/export
Yes
No
No
No
Closed Mode
Yes
Yes
No
No
Request/transfer of fire panel
ownership
Yes
Yes
No
Yes
Auto logoff due to user inactivity
Yes
Yes
No
Yes
Multiple monitor support
Yes
Yes
No
Yes
Operator switchover
Yes
Yes
No
Yes
1.7 Client Station Troubleshooting
This section provides general troubleshooting information about client stations.
1.7.1 Client Application Needs to Restart
The Desigo CC management platform continually monitors the reliability and
responsiveness of the client application.
If technical problems are detected, the Desigo CC Client application will be
automatically stopped and restarted for memory optimization.
 A message informs you that Desigo CC will be restarted within 1 minute.
1. Save your work. You can optionally restart Desigo CC before the countdown
expires.
 When Desigo CC starts up again, a message informs you that the client
application was restarted due to an unhandled error or low memory
problem.
2. Log on again to Desigo CC.