User Guide

Remote Notifications
Remote Notifications Reference
5
143 | 393
Siemens
User Guide Version 3.0
A6V10415471
Building Technologies
2017-11-30
NOTE:
When you disable a remote notification, the management platform generates an
event. This event is automatically cleared when you re-enable the remote
notification.
Related Topics
Remote Notifications Reference [➙ 143]
5.2 Remote Notifications Reference
This section provides background information on the remote notifications feature of
Desigo CC and communication services (email. SMS, pager).
5.2.1 Overview of Remote Notifications
The management platform has the capability to send out remote notification
(RENO) messages—delivered, for example, using email, SMS or pagers—to one
or more groups of contacts (recipients).
Remote notifications can be of two types:
● Alarm-triggered notifications: Messages preconfigured in the system to be sent
out when certain alarms occur in the building control site.
● New (operator issued) notifications: Messages composed and sent on the
initiative of the operator. These operator-issued notifications are not tied to any
triggering event, and can be sent out at any time in Operating mode. For
instructions, see Working with Remote Notifications [➙ 138].
Operators can interact with remote notifications in the following ways:
● Start, Stop, or Resend a Remote Notification (Alarm-Triggered or Operator-
Issued)
● Monitor the Progress and Outcome of Sent Notifications (Alarm-Triggered or
Operator-Issued)
● Enable or Disable an Alarm-Triggered Remote Notification
Location of Remote Notifications
Alarm-triggered remote notification objects are located under Applications >
Remote Notifications in the Application View of System Browser.
Recipients of a Remote Notification
Remote Notifications (whether alarm-triggered or operator-issued) can be
addressed to one or more recipient groups (for example, supervisors, operators)
selected from the system Address Book [➙ 378]. These recipients do not
necessarily have to be Desigo CC users.
● For each individual contact, the Address Book stores a preferred device (email
address, mobile phone number, or pager number) that can be used to contact
that person, and optionally also a fallback device.
● The system will attempt to send the notification to all the members of each
recipient group, using the preferred and (if available) fallback devices
configured in the address book. (It will try the preferred device first and, if that
fails, it will try the fallback device).
Replies from Recipients and Escalation Rules
Depending on how a remote notification is configured, it may or may not require a
response from the recipients of the message.