User Manual

Operating Reference
Remote Notifications
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● For each individual contact, the address book stores a preferred device (email
address, mobile phone number, or pager number) that can be used to contact
that person, and optionally also a fallback device.
● Desigo CC will attempt to send the notification to all the members of each
recipient group, using the preferred and (if available) fallback devices
configured in the address book. (It will try the preferred device first and, if that
fails, it will try the fallback device).
● For sending to succeed it is necessary for the corresponding system services
(for email, sms, or pager communication) to be configured.
Replies from Recipients and Escalation Rules
Depending on how a remote notification is configured, it may or may not require a
response from the recipients of the message.
How Recipients can Reply to a Remote Notification
When the recipients receive a remote notification message (via email, SMS, or
pager) they can acknowledge the notification by replying to the message in the
following ways.
● Email: reply to the email message without adding any additional text.
● SMS: reply to the SMS in one of the following ways:
– Paste and send back the received text message, including the numeric
code at the end of the received text message.
– Send a text message that contains the numeric code included at the end of
the received text message.
● Pager: notification acknowledge is not supported.
NOTE:
Replying to a remote notification message only acknowledges the notification. It is
not the same thing as acknowledging the event, which is instead done by sending
an Acknowledge command from Event List (see Send Alarm Handling
Commands [➙ 41]).
Remote Notification Event Log
When working with remote notifications, entries are recorded in the History
Database tracking the progress of remote notifications (such as, remote notification
devices status error, remote notification creation/deletion or start/stop, and so on).
3.9.2 RENO Messages
In Operating mode, when you work with remote notifications, the RENO Messages
tab displays.
Remote Notifications Message Status List
The system provides a Message Status list where operators can review all the
remote notifications sent out (whether alarm-triggered or operator-issued), and
check on the progress, details, and outcome of each one. From here, it is also
possible to resend notifications, and if desired abort or halt the escalation of
ongoing ones.
Accessing the Message Status List
In some cases the message status list displays automatically, for example, after
you send an operator-issued notification. You can also access it manually in a
variety of ways.