User Manual

Operating Reference
Alarms
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Methods of Handling an Event
● Fast treatment. You can view information about events and send event-
handling commands from directly inside Event List. This is the most
straightforward method of handling an event. You can also send commands in
the same way from the Event Detail bar, where available.
For instructions, see Handling Events from Event List [➙ 40].
● Investigative treatment. To handle an event as you would in System Manager,
you can open a dedicated window, with the event descriptor that displays along
the top, and the object that caused the event already selected in System
Browser. This feature enables you to:
– Investigate the source of the event, check or command its properties, and
so forth, using all the tools normally available in System Manager.
– At the same time, you can send event-handling commands from the event
descriptor at the top of the window, just as you would from inside Event
List.
For instructions, see Handling an Event with Investigative Treatment
[➙ 44].
● Assisted treatment. If an operating procedure was configured for a specific
event, the icon in the event button indicates that you can open a dedicated
window, with the event descriptor displayed along the top, that provides a step-
by-step checklist of actions you must complete for handling that situation. For
example, these might include printing out a report, completing a form, reading a
document, and so on. At the same time, you can send event-handling
commands from the event descriptor at the top of the window, just as you
would from inside Event List.
For instructions, see Handling Events with Assisted Treatment [➙ 46].
Simultaneous Handling of Events by Different Operators
A Desigo CC installation can have one or more client stations from which operators
monitor and respond to events.
● At any given time, you can see which operators and stations are handling an
event. This information is available in the event button tooltip and in the In
Process by column of the event descriptor.
● Even if an event is being handled by another operator/station, you can still also
handle the same event from your own station, using any of the available
methods. The only limitation is that:
– If another operator/station is handling an event using assisted treatment,
you cannot also initiate assisted treatment for that event.
– However, you can still start investigative treatment, or send event-handling
commands from within Event List.
The system continually updates the list of users who are handling the same event
and removes any users who are disconnected for any reason.
Visibility of Events in the System
Your user visibility rights affect the specific events that the Summary bar and the
Event List, Investigative Treatment, and Assisted Treatment windows display. If an
event is generated by a point not visible to you in System Browser, it does not
display on your Desigo CC station.
Validation for Event Handling
Validation might be required for commanding events. This means when an event
occurs, to be able to send event-handling commands, the operator will be asked to
provide a comment (Validation Profile = Enabled) or a comment and a password
(Validation Profile = Supervised).