User Guide
6
Remote Notifications
Working with Remote Notifications
142
Siemens User Guide Version 2.1 A6V10415471_en_a_21
Building Technologies 2015-07-15
– To send the remote notification again, click Start RENO procedure .
– To stop monitoring the notification status, click Stop RENO procedure .
If the operation completes successfully, the remote notification status
becomes Aborted and you cannot restart it while the status of pending
recipients becomes Cancelled.
– To stop the escalation for a group of a remote notification before it starts,
under
Recipients, select the group for which you want to stop the
escalation, then click
Stop RENO procedure escalation .
You can only stop one escalation at a time. If there is more than one
recipient group with an escalation list, to stop all escalations you must
select each group in turn and repeat this step to disable its escalation.
The escalation for the selected group is now disabled. If the group does not
reach its threshold of required responses, the escalation (if any) does not
start. The status of the groups and recipients involved becomes Stop.
– To view the content of a message sent to a recipient, expand the remote
notification, and under
Recipients, select the appropriate recipient.
The message displays in the Message area.
7. To delete the remote notification, click Clear manual procedure .
The remote notification is cleared.
If you close the Secondary pane, all the remote notification that you sent
are cleared.
8. To compose a new remote notification message, click Back to configuration
, and repeat Steps 2 through 5. To clear any previous edited message,
click Clear all message data .
6.3.7 Acknowledging Remote Notifications
When the recipients receive a remote notification message they can acknowledge
the notification.
NOTES:
- Replying to a remote notification message stops the escalation, but it does not
acknowledge an event.
- If recipients do not reply within the configured time frame, this will result in the
message escalation to continue if configured to do so.
Recipients can acknowledge a notification in one of the following ways:
Email: reply to the email message without adding any additional text
SMS: reply to the SMS in one of the following ways:
– Paste and send back the received text message, including the numeric
code at the end of the received text message
– Send a text message that contains the numeric code included at the end of
the received text message
Pager: notification acknowledge is not supported