User Guide

Remote Notifications
6
Overview of Alarm Handling
127
Siemens User Guide Version 2.1
A6V10415471_en_a_21
Building Technologies 2015-07-15
6 Remote Notifications
The system has the capability to manage remote notification (RENO) messages
whether they are configured in the system and triggered by alarms, or you need to
send a new remote notification (instant message) to configured contacts
(recipients).
Alarm-based Remote Notifications
If a point is in alarm, you can view the related remote notification message
provided by configuration.
These messages are delivered using email, SMS, or pagers to one or more groups
of pre-defined recipients.
Each recipient of a group is a potential notification candidate for alarms, and is
notified if pre-defined conditions arise. Once a notification is sent, one or more
recipients can respond to the notification, and acknowledge the message.
When handling an alarm-based remote notification, you can:
 Manually send the preconfigured remote notification (in cases where it is not
sent automatically by the system).
 Depending on the commands that are available:
– Re-send the remote notification (whether manual or automatic)
– Abort a time-delayed automatic remote notification, or stop monitoring the
message status for a manual remote notification
 Stop escalation of the remote notification for a recipient group
NOTE:
Responding to an alarm-based remote notification indicates that the contact has
received the message. It does not mean that the contact has acted on whatever
caused the alarm or event.
New Remote Notification
The operator monitoring the system can also decide to compose and send a New
remote notification, meaning one that is not preconfigured and triggered by an
alarm.
This message is delivered using email, SMS, or pagers to one or more groups of
recipients you define.
Each recipient of a group is a potential notification candidate of this message.
Once the notification is sent, one or more recipients can respond to it, and
acknowledge the message.
When handling a new remote notification, you can:
 Switch to Edit mode to compose (define message text, recipients, and
escalation rules) and send the remote notification
 Re-send again the notification if necessary
 Stop monitoring the status of the notification
 Stop escalation of a remote notification for a recipient group
 Clear the sent notification message
Remote Notification Event Log
When working with remote notifications, entries are recorded in the History
database tracking the progress of remote notifications (such as, remote notification
devices status error, remote notification creation/deletion or start/stop, and so on).