User`s manual

Technical Support
Contacts for Help
Siemens provides support for the Maxum System worldwide. Contact information is provided on all
Siemens products at the websites noted below.
This page provides contact information for Maxum System technical support, training, spare parts, and
field service callout. Worldwide e-mail requests can be submitted 24 hours a day, 7 days a week.
Service contracts can be established for direct remote phone service for products or for regular field
service visits to the site.
When the analyzer is mounted and all of the connections are made, a specialist can be sent to assist
you in starting up the equipment and preparing it for use. To schedule, contact Customer Service.
T
o Contact Us:
Siemens AG
A&D PI 2 MIS Process Analytics
Oestliche Rheinbrueckenstr. 50
76187 Karlsruhe
Germany
Tel: [phone]
Fax: [phone]
E-mail:
[e-mail]
www.siemens.com/processanalytics
Training
Tel: [phone]
E-mail: [e-mail]
Spares
Tel: [phone]
E-mail:
[e-mail]
Support
Tel: [phone]
E-mail:
[e-mail]
Siemens Energy & Automation, Inc.
7101 Hollister Road
Houston, TX 77040
USA
Tel: [phone]
Fax: [phone]
E-mail:
[e-mail]
www.usa.siemens.com/ia
Training
Tel: [phone] (USA)
Tel. [phone] (International)
E-mail:
[e-mail]
Spares
Tel: [phone] (USA)
Tel: [phone] (International)
Fax: [phone]
E-mail:
[e-mail]
Support
Tel: [phone] (USA)
Tel: [phone] (International)
E-mail:
[e-mail]
Siemens Pte. Limited
A&D PI 2 Regional Headquarters
The Siemens Center
60 MacPherson Road
Singapore 348615
Tel: [phone]
Fax: [phone]
E-mail:
[e-mail]
www.siemens.com/processanalytics
Siemens Industrial Automation
Shanghai
Siemens Process Analytics Ltd., Shanghai
PI and Analytics Technical Service Center
12 workshops, 175 XiMaoJing Road
Export Processing Zone, SongJiang
Shanghai, 201611
Peoples Republic of China
Tel: [phone]
Fax: [phone]
E-mail:
[e-mail]
www.ad.siemens.com.cn
Before You Call
When contacting Siemens Customer Service for installation technical assistance, the user will need to
provide the unit serial number and a detailed description of the problem.
Indicate the installation problem encountered and provide any other information that will aid the customer
service representative in correcting the problem.
iv • Preface 2000585-001