Operation Manual

43
Service (Customer Care)
C380 / IM-NORD EN / A31008-M2007-R201-1-SM19 / appendix.fm / 18.10.2008
Version 4, 29.10.2007
Questions and answers
If you have any questions about using
your phone, visit us at www.gigaset.com/
customercare at any time. The table
below contains a list of common problems
and possible solutions.
Authorisation
This device is intended for analogue
phone lines in your network.
Country-specific requirements have been
taken into consideration.
We, Gigaset Communications GmbH,
declare that this device meets the
essential requirements and other relevant
regulations laid down in Directive 1999/5/
EC.
A copy of the 1999/5/EC Declaration of
Conformity is available at this Internet
address:
www.gigaset.com/docs
.
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The batteries are flat.
¥ Charge or replace the batteries
(
¢ page 9).
"
Base" flashes in the display.
1. The handset is outside the range of the
base station.
¥ Move the handset closer to the base
station.
The base station's range is reduced
because Eco Mode mode is activated.
¥ Deactivate Eco Mode (¢ page 34) or
reduce the distance between the hand-
set and base station.
3. The base station is not turned on.
¥ Check the base station's mains adapter
(
¢ page 7).
Handset does not ring.
1. The ringer is deactivated.
¥ Activate the ringer (¢ page 39).
You cannot hear a ringer/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the
wrong pin connections.
¥ Please always use the phone cord supplied
or ensure that the pin connections are cor-
rect when purchasing from a retailer
(
¢ page 46).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Reset the system PIN to 0000
(
¢ page 40).
Forgotten the system PIN.
¥ Reset the system PIN to 0000
(
¢ page 40).
The other party cannot hear you.
You have pressed the §Mute§ display key.
The handset is "muted".
¥ Activate the microphone again
(
¢ page 23).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider
to release Calling Line Identification (CLI).
You hear an error tone (descending tone
sequence) when inputting.
Action has failed/invalid input.
¥ Repeat the operation.
Watch the display and refer to the user
guide if necessary.
You cannot listen to messages on the
network mailbox.
Your PABX is set for dial pulsing.
¥ Set your PABX to touch tone dialling.