User Guide

Chapter 14 - Troubleshooting
Other Issues
265
Siemens Industry, Inc.
BACnet Field Panel Web Server User Guide
125-3584
2017-07-31
Issues with Multiple Browser Sessions
Issue: You are logged off of a browser session when using Web Server with more than
one tab in the same browser.
Solution: Use Web Server with one tab of any particular browser at a time. If two
concurrent sessions are needed from the same computer, open two different browsers
(for example, IE and Firefox).
Issue: Alarm counts are not accurate when Web Server is being used with more than
one tab on the same browser.
Solution: Use Web Server with one tab of any particular browser at a time.
Access Denied Error
Issue: An Access Denied error displays when you try to use an editor such as the
SMTP Configuration Editor.
Solution: Ensure that you are logged in using a user account with the appropriate
permission levels. For example, in order to access the SMTP Configuration Editor, you
must be logged in to the Web Server with an account that has Hardware Edit
privileges.
See the
User Account Editor section for more information about user accounts and
permissions.