User Guide

Chapter 14 - Troubleshooting
Other Issues
264
Siemens Industry, Inc.
BACnet Field Panel Web Server User Guide
125-3584
2017-07-31
Existing Images are Resized after New Animation Frames are Added
Issue: After a new animation image has been added to the set of frames in FINlite’s
Animation Editor window, existing images are automatically resized to match the frame
you added.
Solution: Before bringing them into FINlite, be sure the images to be added for editing
animation are sized similarly to the existing images, to avoid automatic resizing issues.
User is Unable to Log in to Panel Using FINlite
Issue: If you open a graphic from your local file system before you have logged into
any panels and then select
Enter Live Mode, FINlite will display an error message.
When you click
OK, the login screen will display. The Panel Address will be populated
with the last address that was used for login. If this is the first login of the current
FINlite session, then the URL of the first bound point in the graphic is used. The
Panel
Address field is grayed out. If this is not the desired panel or if this panel is currently
failed or unavailable, you cannot change to a different panel address.
Solution: Cancel the login by selecting the X in the corner of the error window. Click
Connect To Panels and login to one of the existing panels.
Graphics Files do not Save Properly
Issue: When using some special characters in graphics file names, the files do not
save to the panel properly.
Solution: You cannot create files which will be saved to Drive A or B that contain any of
the following:
● The following special characters:
. \ / : * ? “ < > | (includes period)
● Characters with accent marks (such as
é or ô)
Other Issues
Panel Not Saving Automatically
Issue: The panel is not Saving Automatically, even though Auto Save and Auto
Restore are enabled.
Solution: The panel must be made ready for Auto Save to function properly.
Performance Issues
Issue: Transmissions do not complete and/or applications lock up.
Solution: In order to improve performance, in the Siemens FINlite graphics utility
program, it is recommended to limit the total number of tabs that are open
simultaneously to six (6). This means that exceeding six open tabs in any combination
of editors or graphics files may diminish performance.
See the
Performance and Limitations section for more information on improving
performance.
Problems with Dynamic Trending of Off-Node Trend Objects
Issue: Trend Graph not updating in Dynamic Mode for Off-Node Trended points
Solution: Ensure that the panel containing the point to be trended is refreshed prior to
opening a trend graph and attempting to make it dynamic.