User Guide

Chapter 14 - Troubleshooting
Graphics Issues
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Siemens Industry, Inc.
BACnet Field Panel Web Server User Guide
125-3584
2017-07-31
● In Firefox: In the Tools menu, select Options. On the Advanced tab, click the
Network tab, and then the Settings button. Select the Manual Proxy Configuration
option, and add the panel names and/or IP addresses being used. Separate
entries with commas. Click
OK.
Be sure to verify with IT personnel, if necessary, before making this change.
Empty Browser Window
Issue: The browser window displays an empty browser page.
Solution: Install Adobe Flash Player Plug-in Version 16.0.0.305 or later.
Error Accessing Panel Message
Issue: Error Accessing Panel message displays:
If one panel loses communication, the Error Accessing Panel message will
display, indicating the name of the panel which has lost communication. If multiple
panels lose communication, an error message will display for each panel, indicating
which panel has lost communication.
If an FPWeb-enabled panel loses communication, the Device Failures Count will
increase, and the Panel will have an associated triangle icon in the navigation pane
instead of an arrow.
Solution: Check connections. Verify the panel is still FPWeb-enabled. Communications
should be reestablished automatically as long as the browser session has not been
terminated.
Graphics Issues
Displaying New Graphics in Browser
Issue: The Web browser displays an older graphics file, even after the file has been
modified and saved.
Solution: Internet Explorer and Firefox store Web pages and flash files as “temporary
Internet files” for faster loading. Clear the cache by deleting temporary Internet files
(see browser Help system for more information). This should allow the application to
display the newest graphics files.
Graphics Are Not Scalable
Issue: Graphics are not scalable.
Solution: FINlite does not use vector graphics, so the graphics are not scalable.
Graphics must be created for the resolution of the monitor on which they will be
displayed.