User Guide

Chapter 14 - Troubleshooting
Install, Upgrade, and Connection Errors
262
Siemens Industry, Inc.
BACnet Field Panel Web Server User Guide
125-3584
2017-07-31
Login has Failed
Issue: Either the user name or the password is invalid.
Solution: Enter the correct information in the User Name and Password fields. The
account will be locked if an incorrect password is entered more than three times.
NOTE: The name used for logging on to the BACnet Field Panel Web Server is the
name entered into the
User Initials field when creating a User Account.
Server is Busy
Issue: Server memory is limited.
Solution: Attempt to connect at a later time.
No Web Server Access
Issue: The user name and password entered are valid for a user account, but the user
has not been granted any user account privileges for the applications available through
the BACnet Field Panel Web Server.
Solution: Contact the administrator to change the user account privileges.
Install, Upgrade, and Connection Errors
BACnet Field Panel Web Server User Interface Upgrade Fails
Issue: A BACnet Field Panel Web Server User Interface upgrade fails.
Solution: A User Interface upgrade requires approximately 2.7 MB. Before performing
the upgrade, verify that Drive A has enough space. If necessary, delete the
siemensviewer.swf and fpweb.swf files from the A:\wsroot folder.
For information about deleting files using the HMI, see the
Field Panel Features for
BACnet
Field Panel Web Server section.
Also, FTP can be used to add and remove files from the RAM drive.
Browser Will Not Connect to the Panel
Issue: The browser window displays an error message, or the browser connects to the
Web Server, but only one panel in the navigation pane is active (the rest are grayed
out).
Solution: The browser must be configured to ignore the proxy settings for the panel
names and/or IP addresses. This can be done in most browsers using the Options
dialog box. For example:
● In Internet Explorer: In the
Tools menu, select Internet Options. On the
Connections tab, click the Settings button. In the Proxy Server area, select the Use
a proxy server check box and the Bypass proxy server check box. Click the
Advanced button. In the Exceptions area, add the panel names and/or IP
addresses being used. Separate entries with semicolons. Click OK.