Troubleshooting guide

Using the Phones 3-15
3. Using the
Phones
When a Party Puts the User on Hold
If the user is using the handset and someone puts him on hold, the user
may want to switch to the speakerphone to leave his hands free.
If the user has a Speaker key, he can press it and hang up. His hands
are free, and he can hear when his party reconnects to the call. Note
that a high noise level near the telephone may prevent the
speakerphone from allowing voice transmission from the other party.
(See “Voice Transmission” on page 3-11.)
If the user does not have a Speaker key, he can press the Hold key,
replace the handset, and press the line key. The speaker lets the user
hear the party reconnect to the call.
To hear the party reconnect, even when there is a high noise level in
the room, the user can employ the Mute feature. (See “Muting the
Speakerphone” on page 3-12.)
Hold on Hold
When a caller has put the user on hold, the user can employ the Hold
key to put the caller on hold, and then answer or make a call on another
line. This is called a “hold on hold.”
If the user is unable to execute a hold on hold, it may be that the caller
who put the user on hold did not use the Hold key on a Optiset E
telephone There is no indication of when the caller takes the user off
hold.
Private Hold
Private Hold is another way to place a call in a temporary waiting
position. But with Private Hold, the call can only be retrieved from the
user’s telephone. Another party cannot pick up the call from his or her
phone, even if the user’s line appears on the other party’s phone.