Troubleshooting guide

3-8 Optiset E Administrator Guide
•
System Speed Dialing
- lets the user dial short codes, set up at the
communications server, for frequently called outside numbers.
(See “System Speed Dialing” on page 5-46.)
•
Transfer
- lets the user move a call to another party and then hang
up. (See “Transfer” on page 3-19.)
•
Trunk Queuing
- directs the communications server to help the
user complete a call to an outside number when all trunks (outside
lines) in the company’s system are busy. Trunk Callback Queuing
lets the user hang up and have the communications server call him
or her back when a trunk becomes free. After the user answers, the
communications server dials the number. Trunk Standby Queuing
lets the user stay on the line until a trunk becomes free. The
communications server then dials the number. (See “Trunk
Queuing” on page 5-47.)