Troubleshooting guide
Using the Phones 3-7
3. Using the
Phones
Features Used with External Calls
The following features can be used with external calls:
•
Conference
- lets the user have up to eight parties, including
himself, in a telephone conversation. The other parties can be on
trunks (outside lines). (See “Conference” on page 5-7.)
•
Consultation
- lets the user talk with a second party while the first
party is waiting on consultation hold. (See “Consultation” on page
5-13.)
•
Direct Trunk Select
- lets the user access a particular trunk
(outside line) for placing a call. (See “Direct Trunk Select” on page
5-19.)
•
Hold
- lets the user hang up a line without disconnecting the other
party. (See “Hold” on page 3-14.)
•
Last Number Redial
- lets the user quickly redial the last number
he or she has dialed. (See “Last Number Redial” on page 5-24.)
•
Pickup
- lets the user pick up calls ringing on other extensions.
Group Pickup lets the user pick up a call to an extension in his or
her pickup group. Station Pickup lets the user answer any ringing
extension. Universal Night Answer lets the user answer a call to
the company’s operator, when the operator is off duty. (See
“Pickup” on page 6-7.)
•
Preview
- lets the user preview information about a line, such as
the identity of the caller, the identity of the caller for the line you
are currently using, the identity of a party or a camped-on party on
the currently active line, and the information about a line on hold.
(See “Preview” on page 3-17.)
•
Repertory Dialing (Repdial)
- lets the user set up keys for one-
touch dialing of extensions, outside numbers, and feature access
codes. (See “Repertory Dialing (Repdial)” on page 5-29.)
•
Saved Number Redial
- lets the user save the called party’s
telephone number during a call and dial it later. (See “Saved
Number Redial” on page 5-33.)
•
Station Speed Dialing
- lets the user set up single-digit codes for
frequently dialed telephone numbers or feature access codes, so
that he or she can dial the code instead of the whole number or
feature access code. (See “Station Speed Dialing” on page 5-41.)