Troubleshooting guide

3-6 Optiset E Administrator Guide
External Calls
Calling an Outside Number
To call outside the communications server system, the user must first
dial the trunk (outside line) access code before dialing the number.
If all trunks are busy, the user will hear a fast busy tone. If the system
has queuing, the user will receive the queuing tone and can then use
Trunk Callback Queuing or Trunk Standby Queuing to wait for the
next available trunk. See “Trunk Callback Queuing” on page 5-47 and
“Trunk Standby Queuing” on page 5-48.
In this guide, 9 is used as the access code for a trunk, but a different
number can be set up for this access code at the communications
server.
The system may also prompt the user to enter a personal identification
number (PIN) to make an external call. See “Personal Identification
Number (PIN)” on page 1-18 and “Forced Authorization” on page
9-15.
To call an
outside number
➩
Get a dial tone.
➩
Dial 9.
➩
Listen for the dial tone.
➩
Dial the outside number.
➩
If the system requests for a PIN, enter the
PIN.