Troubleshooting guide

Using the Phones 3-3
3. Using the
Phones
Internal Calls
Calling an Extension in the Telephone System
Every phone in a company’s Siemens telephone system has an
extension.
To call another
extension
➩
Get a dial tone.
➩
Dial the extension.
If the user is a member of a community (com) group, he or she can dial
a short code instead of an extension to call another member in the
group. (See “Community (Com) Group Speaker Call” on page 5-22.)
Features Used with Internal Calls
The following features can be used with internal calls:
•
Bridged Call
- joins an existing telephone call on a busy multiple
line appearance. (See “Bridged Call” on page 5-1.)
•
Busy Override
- lets the user enter a conversation on a busy
extension. (See “Busy Override” on page 5-3.)
•
Busy Standby Queuing
- lets the user stay on the line until the
busy extension he or she has dialed becomes free. The
communications server then dials the extension. (See “Busy
Standby Queuing” on page 5-4.)
•
Buzz
- signals the telephone of another person, such as a secretary,
with a special tone. (See “Buzz” on page 5-20.)
•
Callback Request
- directs the communications server to
complete calls to busy extensions while the user waits. It lets the
user hang up and have the communications server call him or her
back when the extension becomes free. After the user answers, the
communications server dials the number. (See “Callback Request”
on page 5-5.)
•
Community (Com) Group Speaker Call
- places a two-way
speakerphone call to a member of a com group (See “Community
(Com) Group Speaker Call” on page 5-22.)