Troubleshooting guide

1-18 Optiset E Administrator Guide
System Features
Each phone in the system is set up individually at the communications
server to have specific telephone features. Therefore, a user may find
that some features included in this guide are not available on his or her
phone.
Feature Keys
Feature keys provide access to the communications server system
features such as Hold, Transfer, Mailbox, and Program. The user can
press the key labeled with the feature name to gain access to the
feature. The user can also dial feature access codes to gain access to
features. (See “Feature Access Codes” on page 1-20.)
Note:
The labels used in this guide to indicate feature names on keys
are the defaults that come with the system. However, they can
be configured differently at the communications server.
Class of Service
Some of the phones in the system may be set up to use one class of
service (the primary) during normal business hours and then
automatically change to a more limited one (the secondary) during
non-business hours. If so, a phone’s features may vary, depending on
the class of service in effect at the time.
For making calls, all of the lines on a phone make use of its current
class of service.
Personal Identification Number (PIN)
A personal identification number (PIN) lets a user employ another
telephone within the company to gain access to the features of his or
her own telephone. The user may also need a PIN to be able to dial an
outside number depending on how his or her phone is set up at the
communications server. A PIN can contain from 2 to 12 digits.
See “External Calls” on page 3-6, “PIN Authorization Features” on
page 9-12, and “Forced Authorization” on page 9-15.