Troubleshooting guide

Help! B-1
B. Help!
Appendix B Help!
Introduction
This section presents some simple procedures that may help the user
correct problems with Optiset E series telephones and option modules.
Optiset E Phones
Quick Fix
Sometimes the problem is really something simple. Before going on to
the more detailed troubleshooting try the following and see if the
problem remains.
• Run the Self Test. This will reset the phone which often takes care
of any problems you may be having.
• Make sure all cords, lines, and cables running to and from the
phone are connected securely at both ends.
• Make sure the power supply (if present) is securely plugged into a
known good electrical outlet.
• Make sure that no restrictive phone features (such as Do Not
Disturb) are active and causing what appears to be a problem.
• Make sure others in the area have phone service. If not there may
be a problem at the PBX.
• If you have the Privacy Module installed and are having problems
hearing or being heard using the handset, remove the module. If the
problem disappears, replace the Privacy Module.
• If your phone is attached to a Distance Adapter, try replacing the
adapter, or using the phone at a location that does not require the
adapter. You may need to replace the Distance Adapter.