Troubleshooting guide

9-18 Optiset E Administrator Guide
Trace Call
Trace Call lets the user record a caller’s telephone number on a system
printout. He can trace a call manually and then have a printout of the
number made at the communications server. Or, if Automatic Trace
Call has been assigned to his telephone’s class of service, all calls to
his telephone are traced and their numbers printed at the
communications server.
To trace a call
manually
➩
After the caller has hung up, listen for the
fast busy tone.
➩
Dial # # # 1.
You will hear the confirmation tone.
➩
Hang up.
Note:
For Trace Call to work, the number of the call being traced
must be an extension or must be made available to the
communications server by the company’s network providers.