Troubleshooting guide

Managerial Features 9-5
9. Managerial Features
Hunt Groups
A hunt group consists of a group of telephones set up to move an
incoming call automatically from one phone to another until it is
answered or the caller hangs up. A call to a hunt group is signaled by
long rings.
If the user’s phone is a hunt group member, a hunt group call will
advance from his phone to the next member if his phone is busy. If his
phone has been assigned a No-Answer Advance class of service, a
hunt group call that rings his phone but goes unanswered for a
predetermined period will also advance to the next member. Note that
the system may have further restrictions, independent of hunt groups,
that affect to which phones and under which conditions calls can be
advanced.
The communications server provides two types of hunt groups: pilot
and station.
Pilot Hunt Group
A pilot hunt group must be set up at the communications server by
grouping several phones together under a number called a pilot
extension. To call a pilot hunt group, a caller dials its pilot extension.
The pilot extension can be either an independent number not assigned
to any actual phone or the extension of the first group member (the
master extension). If a member not at the master extension is called
directly, the call is not treated as a hunt group call.
A phone can be a member of an unlimited number of pilot hunt groups,
but not of both a pilot and a station hunt group at the same time.
A caller to a pilot hunt group cannot initiate a callback request.
Station Hunt Group
To set up a station hunt group, a person who wants to be included sets
up a destination, which is the next extension to be hunted. Calls to that
person’s primary extension will then advance to their destination.