Troubleshooting guide

9-4 Optiset E Administrator Guide
Bad Line Reporting
If the user has a bad connection with an external call, Bad Line
Reporting lets him report the bad connection so that it is logged at the
communications server. This provides general information for service
technicians.
The user may also want to explain the problem in detail to his
company’s repair service.
The company’s repair service number _______.
To report a bad
line
➩
Ask the other party to hold.
➩
Press the Menu key.
➩
Scroll to
More features?
and select it.
➩
Scroll to
Mark bad line?
and select it.
➩
Continue your conversation.
OR
➩
With any phone, press the Bad Line
(BADLINE) key.
Or press the Transfer (TRANSFR) key and
dial * 5 6 3.
➩
Continue your conversation.
After you hang up, dial your company’s repair service number and
describe the problem.