Troubleshooting guide

7-8 Optiset E Administrator Guide
Delayed Call Forwarding on Busy
A phone can be configured at the communications server so that when
the user is on a line and has a second incoming call on the same line,
forwarding through a busy option will be delayed for a specified period
of time. The user will hear a call waiting tone (see “Sounds” on page
1–23) and can answer the call if necessary. After the specified period
has elapsed, the call will be forwarded.
The user will hear a repeated single short tone for an internal waiting
call or a repeated double short tone for an external waiting call.
To answer, the user can hang up the first call and answer the second.
Or he can press the Connect key to place the first call on consultation
hold and connect to the second party. (See “Connect” on page 3–21.)
If the second caller is on an internal call, he or she can make a callback
request or leave a reminder message. (See “Callback Request” on page
5–5 and “Using the Mailbox” on page 3–29.)