Troubleshooting guide

Moving Calls 7-1
7. Moving Calls
Chapter 7 Moving Calls
Forwarding
Forwarding automatically redirects a phone’s incoming calls to
another extension or an outside number, referred to as a forwarding
target. The communications server provides two types of forwarding:
fixed and variable.
Fixed Forwarding
Fixed Forwarding forwards calls to as many as two different
extensions set up at the communications server. Fixed Forwarding is
often used to forward unanswered calls to the PhoneMail system or to
the company’s message center.
The following conditions under which calls will be forwarded can be
set up at the communications server:
• when the extension is busy
• when the extension rings, but no one answers (for a period of time
specified at the communications server)
• when the extension is in Do Not Disturb mode
• under any combination of the conditions mentioned above
• forward all calls
A phone can also be set up at the communications server so that
incoming calls from outside numbers will be forwarded to one
extension and those from extensions to another.
The user can cancel Fixed Forwarding to prevent incoming calls from
being forwarded, although this is rarely necessary.
To cancel Fixed
Forwarding
➩
Get a dial tone.
➩
Dial # # 9 0.