Troubleshooting guide

Making Calls 5-29
5. Making Calls
Repertory Dialing (Repdial)
The Repertory Dialing feature, also known as Direct Destination
Select (DDS), lets the user set up a repdial (R-) key on the phone for
one-touch dialing of an extension, an outside number, a feature access
code, or a combination of numbers and feature access codes.
For example, the user can set up a repdial key to dial a frequently
called telephone number together with the account number to which he
always want to charge such calls. He might set up another repdial key
to forward incoming calls to the same number every time.
The dialing sequence saved in a repdial key may include up to 22
characters. The user can also press a feature key, which counts as three
characters, as part of the sequence. For example, he might enter his
PhoneMail extension and then press the Mute key as the next part of
the sequence. This would prevent office noise from interrupting
PhoneMail messages.
The user can press the Hold key or once to enter a time delay into
a repdial sequence. For example, a delay may be needed to process a
call placed through a specialized common carrier. On display phones,
a delay appears as a “D.” The delay is normally configured as two
seconds, but can be programmed differently on the communications
server. The user can enter multiple delays in a repdial sequence, but
each delay takes up 3 characters of the 22 allowed.
Note:
The communications server requires the user to press the
Transfer key or as the first element of some repdial feature
access codes when setting them up. This key sequence is also
referred to as flash. This is necessary with features where the
user starts out with a call on his line, such as Automatic
Privacy (to turn it off), Bad Line Reporting, Park, and Privacy.
It alerts the communications server that a command is to be
issued from the key pad.
If unsure of what to do, set up a repdial without Transfer, and
if that doesn’t work, redo it with Transfer. For a list of feature
access codes, see Appendix A, “Feature Access Codes.”
-
+