Troubleshooting guide

Making Calls 5-13
5. Making Calls
Consultation
Consultation lets the user put the other party in a call on consultation
hold, so that he or she can call and talk privately with a second party.
The user can then alternate between the two parties or join them in a
conference call. (See “Conference” on page 5-7.)
To consult with a
second party dur-
ing a call
➩
If you have a display phone, scroll to
Consult?
and select it.
Or, with any phone, press the Transfer
(TRANSFR) key.
This puts the first party (or a conference)
on consultation hold.
You will hear the confirmation tone
followed by the internal dial tone. If you
have a Connect key, its status light flashes
to show that you have a party on
consultation hold.
➩
Dial the extension or 9 and an outside
number.
Talk with the second party.
If you hang up before reconnecting to the
party on consultation hold, the
communications server will call you back
with triple rings to remind you that you
have a call waiting. Answer the call to re-
establish the connection.
Note:
If you have set up a consultation call by using the Transfer key
and then hang up, the party you have called will be transferred
to the party on consultations hold.