Troubleshooting guide

5-4 Optiset E Administrator Guide
Busy Standby Queuing
With Busy Standby Queuing, the user can stay on a line until a busy
extension that he or she is trying to call becomes free. The busy tone
changes to music (or a ringing-beep tone), indicating that the user is
queued. As soon as the extension becomes free, the call will be put
through automatically.
Note:
Busy Standby Queuing does not work if the called extension
is set to forward calls when busy.
To standby queue
for an extension
➩
Listen for a busy tone.
➩
Stay on the line until you hear music (or a
ringing-beep tone). When the other party
hangs up, the communications server will
complete the call.
To cancel busy
standby queuing
➩
Hang up.