Operating instructions

Step by Step
Using Other Team Functions
88
Uniform Call Distribution (UCD)
If this function has been configured (contact System
Support), you belong to a group of users (agents) to
whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
Press the key. The LED lights up.
Select and confirm.
Confirm.
or
or
or
Enter the code for "Log on" or "Log off".
To log on, enter your identification number ("Agent:").
Contact System Support to find out what it is.
Logging on and off during your shift:
Press the key. The LED lights up.
Select and confirm.
Confirm.
or
or
or
Enter the code for "Not available" or "Available".
Pr ogr am/Ser vice
UCD?
*
401=Log on?
#401=Log off?
Pr ogr am/Ser vice
UCD?
#402=Not available?
*
402=Available?