User guide

Managerial Features 3-11

3. Managerial Features

Using the Trace Call

This section discusses the trace call, which lets you record a caller’s

telephone number on a system printout. You can trace a call manually

and then ask your system administrator for a printout of the number.

If automatic trace call has been assigned to your telephone’s COS, all

calls to your telephone will be traced and their numbers printed at the

communications server.

Trace a call manually as follows:

1. After the caller has hung up, listen for the busy signal.

2. Press flash.

3. Dial .

4. Listen for the confirmation tone.

5. Hang up.

Note:

The number of the call being traced must be an extension or

must be made available to the communications server by your

company network providers.