User Guide Single Line Telephone for 9751 CBX and Hicom 300 E CS
WARNING: Hackers who unlawfully gain access to customer telecommunications systems to make long distance telephone calls that are then billed to the system owner are criminals. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. Siemens will not accept liability for any damages, including long distance charges, which result from unauthorized use.
Contents Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Organization of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1 Using Your Telephone System . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2 System Features . . . . . . . . . . . . . . . . . . .
Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17 Night Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17 Station Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19 Fixed Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19 Variable Forwarding. . . . . . . . . . . . . . .
Preface Purpose of This Guide This guide describes your Hicom 300E Communications Server single-line analog telephone. It teaches you how to use the features of your telephone to perform various important functions.
Organization of This Guide The guide is organized as follows: Chapter 1, “Introduction,” introduces you to the Siemens single-line analog telephone and its features. Chapter 2, “System Features,” gives you the steps to follow when you use the basic features. Chapter 3, “Managerial Features,” gives you the steps for doing managerial functions. Appendix A is a quick reference guide that lists feature access codes.
1. Introduction Chapter 1 Introduction This chapter introduces you to your Siemens single-line analog telephone and explains how to use it when connected to a Siemens Communications Server.
Using Your Telephone System This section gives an overview of basic information about your singleline telephone: the features, the dial tone, the flash function, and the access codes. System Features System features are the functions you can perform with your Siemens telephone other than making and receiving calls, such as putting a caller on hold or transferring and connecting a call. Each phone in your system is set up individually at the communications server to have specific telephony features.
Using the FLASH Key If you have a Siemens Flashphone telephone, press the FLASH key on the lower right-hand corner of the keypad and listen for the dial tone. The only function of the hookswitch is to disconnect calls. Note: The term “flash” in this document refers to either using the hookswitch flash or using the FLASH key.
Access Codes Some calls require that you enter a special access code before completing the call. In this guide, 9 is used as the access code for an outside line. Contact your system administrator for your system’s access codes.
Chapter 2 System Features Read through and practice the first few features in the next section, so that you become comfortable with the system before going on to the more complex features.
Note: If all trunks are busy when you make your call, you will hear a fast busy tone. If your system has call queuing, use the callback request feature (“Standby Queuing” on page 2-14) to wait for the next available outside line. In this guide, 9 is the access code used to access a trunk. Ask your system administrator for a list of your trunk access codes. Make an external call as follows: 1. 2. 3. 4. 5. Lift the receiver. Listen for the dial tone. Dial 9 (the outside-line access code).
2. Listen for the pulse tone and the dial tone. 3. Dial 1 to reconnect to the first call. Park Park lets you move a call to an extension and hold it there, without ringing that extension. You or another party can then retrieve the call from the extension as needed. 2. System Features Park a call as follows: 1. 2. 3. 4. 5. 6. Press flash. Listen for the pulse tone and the dial tone. Dial 6 . Dial the extension where you want to park the call Listen for the pulse tone. Hang up.
Retrieve a call on system hold as follows: 1. 2. 3. 4. 5. Lift the receiver. Listen for the dial tone. Dial 8 . Dial the number of the destination (0 through 9). Begin speaking. Transferring Calls The transfer feature allows you to transfer a call to another extension number or to the company operator. Dial 0 to connect to the company operator. The connection between the caller and the person receiving the transferred call is complete when you hang up.
Transfer a call to another extension number as follows: 1. 2. 3. 4. 5. Press flash. Listen for the pulse tone and the dial tone. Dial the extension number. Announce the caller. Hang up. The connection between the caller and the person receiving the transferred call is complete when you hang up. To reconnect to the original caller if you reach a busy or unanswered extension number, or if the intended party refuses the call, hookflash (or press flash again). System Features 2-5 2.
Using the Other System Features This section describes other features available when you make calls: • • • • • • • • • • • • Busy override Callback request and trunk queuing Conference call Consultation hold Fixed one-way speaker call Last number redial Message waiting Paging Saved number redial Standby queuing Station speed dialing System speed dialing Busy Override Busy override allows you to join a conversation on a busy extension number.
Callback Request and Trunk Queuing Callback request lets you make a call, hang up, and have the system call you back when: A busy extension number you are calling becomes available • A ringing extension number you are calling is used again and then becomes available • A trunk (outside line) becomes available for an outside call When you answer the call, the system automatically dials the number. Queue for an extension number or trunk after receiving a busy tone as follows: 1. 2. 3. 4. 5. 6.
Conference Call The conference call feature allows you to connect up to eight parties, including yourself, in a telephone conversation. The other parties besides yourself can be on outside lines or extensions. If a called party refuses the conference call, is busy, or does not answer, you can reconnect to the conference. Any party can leave the conference call by hanging up. Note: Call the first party, then use the following steps to add each new party.
Disconnect the last party added as follows: 1. Press flash. 2. Listen for the pulse tone and the dial tone. 3. Dial 4 . 4. Press flash to reconnect to the conference call. 2. System Features Consultation Hold The consultation hold feature lets you place a call on hold and call another party. Set up a consultation hold call as follows: 1. 2. 3. 4. Press flash. Listen for the pulse tone and dial tone. Dial the extension number, or 9 , and the outside number. Talk to the party.
One-Way Speaker Call This feature allows you to speak through your single-line receiver to any ROLMphone telephone with a speaker. Transmit a call through any ROLMphone telephone speaker as follows: 1. 2. 3. 4. 5. 6. 7. Lift the receiver. Listen for the dial tone. Dial 8 1. Dial the extension number. Listen for the single-beep tone. Talk to the called party. Hang up. Last Number Redial On Version 6.4 and higher, the last number redial feature lets you quickly redial the last number you have dialed.
Message Waiting The message waiting feature allows you to leave a message waiting on an unanswered ROLMphone telephone. Only one message waiting, one PhoneMail message, or one ROLMfax notification can be waiting on your telephone at a time. Leave a message on an unanswered or busy ROLMphone telephone as follows: 1. Listen for a ringing or busy tone. 2. Press flash. 3. Listen for the pulse tone and the dial tone. 4. Dial 1 .
One-Way Broadcast Speaker Call This feature allows you to speak through your single-line receiver to the speakers of up to 40 phones that are multiple line appearances of the same extension. Transmit a call through up to 40 ROLMphone telephone speakers as follows: 1. 2. 3. 4. 5. 6. 7. Lift the receiver. Listen for the dial tone. Dial 8 1. Dial the extension number. Listen for the single-beep tone. Talk to the called party. Hang up. Paging Paging allows you to page an employee from any telephone.
Pick a call and add it to a conference as follows: 1. During a two-party call or conference call, press flash. 2. Listen for the pulse tone and the dial tone. 3. Dial 3. You can also transfer, place on hold, place on consultation hold, or park a call you have picked up. To screen an incoming call before picking it up, put the conference on hold and answer the call. Then return to the conference and pick up the call. System Features 2-13 2. System Features 4.
Saved Number Redial Saved number redial allows you to save a number that you have dialed. You can save only one number at a time; each time you save a number, you erase the number you previously saved. Save an outside number you have dialed as follows: 1. 2. 3. 4. 5. 6. Lift the receiver. Listen for the dial tone. Dial 9 and the external number or the extension number. Press flash. Listen for the pulse tone and the dial tone. Dial 4 . Redial your saved number as follows: 1. Lift the receiver. 2.
On Version 6.3 and higher, you can also be set up at the communications server for up to 30 codes, in groups of 10. If you are set up for more than ten, they follow a double-digit scheme (00 through 29). A dialing sequence can be an extension number, an outside number, a feature access code (or feature key), or a combination of numbers and feature access codes up to 22 characters. This section gives you the steps to set up or change a station speed code. Set up or change a station speed code as follows: 1.
System Speed Dialing System speed dialing allows you to dial frequently called numbers by dialing a 2-digit system speed code. Contact your system administrator for a list of your system speed codes. A code set up for system speed can include an initial personal identification number (PIN) if one is necessary to make an outside call. Place a system speed call as follows: 1. Lift the receiver. 2. Listen for the dial tone. 3. Dial 6 1 for the first system speed list. OR Dial 6 2 for the second list. 4.
Answering Calls This section describes the features available for answering calls: • • • Group pickup Night pickup Station pickup The group pickup feature allows you to answer a call to a ringing extension number in your pickup group, without knowing the extension number. Not all telephones in your work area are necessarily in your pickup group. Ask your system administrator for a list of the extension numbers in your pickup group. Answer a call to any extension number in your pickup group as follows: 1.
Answer an incoming night call as follows: 1. 2. 3. 4. When you hear the night alerting tone, lift the receiver. Listen for the dial tone. Dial 3 0 . Begin speaking. Station Pickup The station pickup feature allows you to answer a call that is ringing at another extension number, if you know the extension number. You can also use this feature to answer calls that are on hold or queued at another extension number.
Forwarding Calls This section describes these forwarding features: • • Fixed forwarding Variable forwarding The fixed forwarding feature allows your calls to be automatically forwarded to another extension number. Fixed forwarding is often used to forward unanswered calls to the PhoneMail system or to a message center. Cancel fixed forwarding as follows: 1. 2. 3. 4. 5. Lift the receiver. Listen for the dial tone. Dial 9 0 . Listen for the confirmation tone. Hang up.
You can set up your extension number to forward the following types of calls: • • • Internal only External only Both internal and external You can select the conditions under which both internal and external calls are forwarded: • • • When your extension number is busy When your extension number rings but no one answers Under both of these conditions Set up variable forwarding as follows: 1. Lift the receiver. 2. Listen for the dial tone. 3.
4. Dial the extension number. For all-condition forwarding (# 9 1, # 9 2, # 9 3), you can dial 9 and the outside number that you want as your forwarding target. 5. Listen for the confirmation tone. Cancel variable forwarding as follows: Lift the receiver. Listen for the dial tone. Dial 9 1. Hang up. 2. System Features 1. 2. 3. 4.
Blocking Calls This section describes the features available for blocking calls: • • Do not disturb (DND) Privacy Do Not Disturb The DND feature allows you to temporarily block incoming calls to your extension number. Note: You can continue to make outgoing calls from your extension number after using the DND feature. Block incoming calls as follows: 1. 2. 3. 4. Lift the receiver. Listen for the dial tone. Dial 5. Hang up. Cancel the DND feature as follows: 1. 2. 3. 4. Lift the receiver.
Chapter 3 Managerial Features This chapter describes the managerial features you can use. These features provide you with authorization, charge calling, bad line reporting, and telephone swapping capabilities. The chapter also describes hunt groups. 3.
Using the Authorization Features The personal identification number (PIN) authorization features are: • • Forced authorization Remote authorization The PIN feature allows you to dial a unique number so that you can: • Call an outside number from a telephone that does not normally allow external calls • Temporarily transfer your COS to another telephone Before you can access PIN features, you must enter your password. Your PIN must appear in a list of valid PINs.
6. Listen for the dial tone and the confirmation tone. 7. Dial the outside number. Remote Authorization Code The remote authorization feature lets you activate your PIN at a telephone that you are temporarily using. This allows you to access the same features as if it were your telephone. You can access features you normally use, but are not allowed to use from the remote telephone. Remote authorization stays in effect for a predetermined amount of time after you hang up.
Charging Calls to Accounts Call detail recording (CDR) is a feature that allows calls to be charged to account numbers. The next section describes its use with the account number feature. Account Number The account number feature lets you charge a call to an assigned account number. If the account number is the correct length, it and other details about the call are recorded by the CDR feature.
Automatically record the account code and other call details before you place a call as follows: 1. 2. 3. 4. 5. 6. Lift the receiver. Listen for the dial tone. Dial 2 . Dial the account code. Listen for the dial tone. Dial 9 and the outside number. 3.
Dealing with Problem Lines This section describes the feature that lets you deal with problem lines. Bad Line Reporting The bad line reporting feature allows you to report a bad connection (for example, static, low volume, or crosstalk) while you are engaged in a call, without disconnecting it. Report a bad line as follows: 1. 2. 3. 4. 5. 3-6 Ask the caller to hold. Press flash. Listen for the pulse tone and the dial tone. Dial 5 6 3 . Continue the conversation.
Using Hunt Groups This section describes hunt groups. These groups consist of a group of telephones set up to move an incoming call automatically from one telephone to another until it is answered or until the caller hangs up. If your telephone is a hunt group member, a hunt group call will advance from your telephone to the next member only if your telephone is busy, or if configured for no-answer advance, when the call goes unanswered for a predetermined period.
You can only join a station hunt group if your telephone has been assigned the station hunt group COS. (Ask your communications server system administrator whether your telephone has it.) You can only be a member of one station hunt group. However, other linear hunt groups can include you as the last member of their groups. A call to a station hunt group can be made initially to any group member, because station hunt groups do not have a pilot extension.
On Version 6.3 and higher, the final member in a linear-pattern pilot hunt group can forward calls to any other call-forwarding destination. Removing Yourself from a Hunt Group If you want to prevent hunt group calls from advancing to your telephone, you can use the no-hunt feature to temporarily remove your telephone from the group. Hunt group calls will then skip your telephone and advance to the next telephone in the group. This has no effect on calls placed directly to your telephone.
Note: Inform the members of your old group that you have left and that their telephone must be programmed for your old destination. Clear your station hunt destination as follows: 1. Remove your telephone from the hunt group (see the next page). 2. Verify that the member who is your station hunt destination has also removed his or her telephone from the group. 3. Get a dial tone. 4. Dial 9 9 . 5. Listen for the confirmation tone and hang up.
Using the Trace Call This section discusses the trace call, which lets you record a caller’s telephone number on a system printout. You can trace a call manually and then ask your system administrator for a printout of the number. If automatic trace call has been assigned to your telephone’s COS, all calls to your telephone will be traced and their numbers printed at the communications server. Trace a call manually as follows: 1. 2. 3. 4. 5. After the caller has hung up, listen for the busy signal.
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Appendix A Feature Code Quick Reference Use the following list as a quick reference for feature access codes: Account number Flash Bad line reporting 2 5 Busy override Callback request 6 3 7 1 Flash Callback queuing cancellation 1 Conference call 4 1 - 8 4 Do not disturb 5 Do-not-disturb cancellation 5 Forwarding cancellation 9 Forwarding cancellation, fixed 9 0 Forwarding cancellation, variable 9 1 9 0 Forwarding, variable 9 1 - 6 Group pickup A.
Message waiting cancellation 5 2 Night pickup 3 0 Park Flash 6 Pickup Flash 8 Repeat (call) saved number Flash 4 Speaker call, fixed one-way 4 Speaker call, one-way 8 1 Speaker call, one-way broadcast 8 0 Station pickup 3 Station speed dialing, set up 3 Station speed dialing 3 System hold Flash System speed dialing or A-2 Single-Line User Guide 0 - 9 4 Saved number redial Trace call 1 8 6 1 plus code 6 2 plus code 1
