Specifications

8 Chapter 1
Introducing XMU+
DTMF Call Processing An XMU+ equipped with a Hybrid Analog or T1 line
card can be used as a DTMF Call Processing system.
Typical uses include Call Center routing with either
front ending or back ending ACD queues:
 In front-ending ACD queues, XMU+ answers all
incoming calls, presents a menu, and transfers the
call to the appropriate queue.
 In back-ending ACD queues, the client’s telephone
system answers the call and places the user in the
queue. XMU+ plays the appropriate holding
messages, and transfers the caller to the requested
person when the line becomes available.
Music On Hold Player An XMU+ equipped with a Music On Hold (MOH) line
card can be set up to combine music and messages to
create an “On Hold” environment for your callers.
The music source (such as a radio or CD) can be:
 Stored in and played from a solid state medium on
the Control card’s flash memory.
 Played directly to the MOH from an external audio
feed.
 Routed through the MOH audio directly to the PBX.
Each MOH system provides up to six hours of recording
time. Messages can be recorded from four sources:
 Tel eph one h andset.
 Tap e unit.
 Remote access using a touch tone telephone.
 WAV files that are downloaded using a PC.
XMU+ is used as a... In this manner...
DTMF
Dual Tone
Multi Frequency