Specifications

Glossary
Automatic Call Distribution (ACD)
The XMU+ can be configured for ACD applications, which
automatically routes incoming calls to available personnel.
 In front-ending ACD queues, XMU+ answers all
incoming calls, checks caller requirements, forwards,
and queues the caller into the appropriate queue.
 In back-ending ACD queues, the client’s telephone
system answers the call and places the user in the
queue. XMU+ controls the queue, plays appropriate
holding messages, and forwards the caller to the
requested person when the line becomes available.
See About the XMU+ Announcement and Call Processing
System
on page 3 for more information.
Auto-Attendant
The XMU+ can be configured for Auto-Attendant applications,
which provide:
 Personalized, automated greetings to incoming
callers.
 A menu of choices.
 Call forwarding.
See About the XMU+ Announcement and Call Processing
System on page 3.
Call Router
An XMU+ equipped with a Hybrid Analog line card can be
configured to transfer callers to pre-programmed extensions or
telephone numbers.