Installation & Maintenance Guide
Copyrights This manual and the software accompanying it are copyrighted © 2009-2011 by Interalia Inc. ® XMU+ Installation and Maintenance Guide MA18500R07E7.5 All rights reserved. No part of this book, including interior design, cover design, and icons, may be reproduced or transmitted in any form, by any means (electronic, photocopying, recording, or otherwise) without the prior written permission of Interalia Inc. Interalia Inc. Marketing Department 4110 - 79th Street N.W.
XMU+ Installation and Maintenance Guide rev.07 Note: For the latest revision of this guide please go to http://www.interalia.com/Support/Manuals Table of Contents Chapter 1: Introducing XMU+ In this chapter.... .................................................................................................................................1 About the XMU+ Announcement and Call Processing System .......................................3 Who Uses XMU+ ..........................................................
ii Table of Contents Understanding Line Card Population Rules ......................................................................... 30 Applying MOH Line Card Settings............................................................................................ 31 To set MOH Jumper Settings ....................................................................................... 31 Chapter 5: Installing the XMU+ In this chapter... ...........................................................................
XMU+ Installation and Maintenance Guide rev.07 GPT iSDX and Realitis; Siemens 9005-9006, HiPath 3000, HiPath 4000; Intecom; ITT 3100; HICOM 300 Series; Mitel SX50, SX200, SX2000, 3300; Toshiba Perception Rolm 9751, CBX 8000, CBX 9000; TadarianCoral. .................................................................. 58 AT&T Dimension 2000 .................................................................................................... 58 AT&T G2, G3, and Definity (option 1) ..............................
iv Table of Contents XMU+ Navigation Activities........................................................................................................ 75 Understanding the XMU+ Firmware Hierarchy................................................................... 76 About Partitions ...................................................................................................................... 76 Main Menu Hierarchy - Single Partition Mode ............................................................
XMU+ Installation and Maintenance Guide rev.07 To ping the IP address .................................................................................................... 99 Testing XMU+ Line Connections ............................................................................................100 To assign messages to a line (from the Front Panel) ........................................100 To set line card operating modes ............................................................................
vi Table of Contents To verify timing between PBX and line cards ......................................................125 If Alarms Sound to Warn of XMU+ System Failures .........................................................126 To respond to alarms from XMU+ ...........................................................................126 If XMU+ Hardware Failures Occur ..........................................................................................
Introducing XMU+ Read this chapter to gain an understanding of the XMU+ product and of how this installation guide can help you install the XMU+ unit quickly and safely. In this chapter.... About the XMU+ Announcement and Call Processing System on page 3. About XMUCOM+ Software on page 3. Product Overview on page 4. In this book on page 9.
2 Chapter 1 Introducing XMU+
XMU+ Installation and Maintenance Guide rev.07 About the XMU+ Announcement and Call Processing System About the XMU+ Announcement and Call Processing System The XMU+ Digital Call Processor is a voice announcement and call processing system. Modular in design and field upgradable, the XMU+ offers major advantages in processing customer calls for a broad range of customer needs.
4 Chapter 1 Introducing XMU+ Product Overview XMU+ units are compatible with all major telephone systems and can be remotely managed through a modem or Ethernet connection that uses XMUCOM+ (see About XMUCOM+ Software on page 3 for more information). XMU+ is available in two sizes: Large Chassis. Small Chassis. The XMU+ large chassis provides state-of-the-art design, flexible configuration options for users requiring up to: XMU+ Large Chassis 64 analog channels. 48 T1 channels.
XMU+ Installation and Maintenance Guide rev.07 Product Overview Line Cards Supported by XMU+ Depending on the chassis size, the XMU+ can support several different line cards. As well, each line card may have several variants, depending on the number of ports required and the country of use. See XMU+ Approvals on page 143 for more information about XMU+ approving bodies for the countries in which XMU+ is used. Visit the Interalia website at www.interalia.com for more information about each line card.
6 Chapter 1 Introducing XMU+ This Line Card... Lets the XMU+... MOH (Music On Hold) Combine music (from an existing source) and messages to create an “On Hold” environment.
XMU+ Installation and Maintenance Guide rev.07 Product Overview Typical Uses for XMU+ The XMU+ can be used for several different purposes, depending on the chassis size and selected combination of line cards. See Product Overview on page 4 and Line Cards Supported by XMU+ on page 5 for more information. XMU+ is used as a... In this manner... Passive Announcer An XMU+ equipped with a Hybrid Analog or Low Impedance line card can be used as a Passive Announcement System.
8 Chapter 1 Introducing XMU+ XMU+ is used as a... In this manner... DTMF Call Processing An XMU+ equipped with a Hybrid Analog or T1 line card can be used as a DTMF Call Processing system. DTMF Typical uses include Call Center routing with either front ending or back ending ACD queues: Dual Tone Multi Frequency In front-ending ACD queues, XMU+ answers all incoming calls, presents a menu, and transfers the call to the appropriate queue.
XMU+ Installation and Maintenance Guide rev.07 In this book In this book This guide helps you to install the XMU+ unit and perform basic maintenance and upgrade procedures. Read this chapter... To understand... Chapter 1: Introducing XMU+ The XMU+ product and how it can be used to address the needs of your organization. Chapter 2: Before You Start The prerequisites for installing the XMU+ unit and the installation procedure you must follow.
10 Chapter 1 Introducing XMU+ Read this chapter... To understand... Chapter 11: XMU+ Technical Specifications and Approvals Additional technical information about the XMU+ unit and accessories. Glossary Industry standard terminology used in XMU+ documentation. Index An alphabetic list of all the activities and concepts documented in this guide.
Before You Start Because of its ability to adapt to a variety of situations, the technical features of the XMU+ unit ordered by your company are unique. Before you start to install the XMU+ unit, you should: Unpack the XMU+ unit, using the checklists provided, to ensure that all required components are available. Identify the features of your particular XMU+ unit. Understand the general requirements of the XMU+ unit, including environmental, power connection, and PBX requirements. In this chapter..
12 Chapter 2 Before You Start
XMU+ Installation and Maintenance Guide rev.07 Before You Start Activities Before You Start Activities Complete the following activities before you start to install the XMU+: Before You Start Unpack XMU+ Understand XMU+ Features Meet System Requirements Environmental Power PBX 1. Unpack the XMU+ and its hardware accessories. 2. Identify the features unique to your XMU+. See XMU+ Features on page 15 for more information. 3. Ensure all requirements are met for XMU+ installation.
14 Chapter 2 Before You Start Line Card Checklist The call processing features of the XMU+ can be made even more flexible and userspecific with the addition of one or more line cards. Hybrid Analog MOH MWR Use the following checklist to ensure that all line cards ordered for the XMU+ have been pre-installed in the XMU+, and to record the slot numbers in which they are installed. Record this information in the Delivery Checklist, as well.
XMU+ Installation and Maintenance Guide rev.07 XMU+ Features XMU+ Features The XMU+ is a microprocessor-based voice announcement and call processing system. It is modular in design, field upgradeable, and available in two sizes. Systems interface with XMU+ through the ports and cards installed on the rear panel, while users interface with XMU+: Through its Front Panel (see Understanding the XMU+ Front Panel on page 81). Remotely via telephone (see Using Remote Telephone Access on page 88).
16 Chapter 2 Before You Start Meeting System Requirements Before you begin to install the XMU+ unit, you need to ensure that XMU+ system requirements are met. These requirements include: Environmental Requirements on page 16. Power Requirements on page 17. PBX Requirements on page 17. Environmental Requirements For optimum operation of the XMU+ unit, ensure that the XMU+ is placed in an environment that meets the following requirements: HVAC Heating, Venting, and Air Conditioning.
XMU+ Installation and Maintenance Guide rev.07 Meeting System Requirements Power Requirements Depending on the number and types of line cards installed, the large chassis XMU+ can consume as much as 220 Watts, while the small chassis XMU+ can consume as much as 50 Watts. See Chapter 11: XMU+ Technical Specifications and Approvals for more power consumption information.
18 Chapter 2 Before You Start
Delivery Checklist The installer must collect initial XMU+ installation and configuration information, and record it in The XMU+ Delivery Checklist on page 21 for those who may: Use XMUCOM+ software to configure the XMU+. See the XMU+ QuickStart Guide for more information about configuring XMU+. Perform standard maintenance or upgrades on the XMU+. See Chapter 9: XMU+ Hardware Upgrades. Troubleshoot the XMU+ at a later date. See Chapter 10: Troubleshooting XMU+ Installation. In this chapter...
20 Chapter 3 Delivery Checklist
XMU+ Installation and Maintenance Guide rev.07 The XMU+ Delivery Checklist The XMU+ Delivery Checklist Initial XMU+ installation information should be collected by the installer and recorded in the Delivery Checklist for later use. This information can include: Physical Specifications on page 21. Configuration Specifications on page 23. Communication Specifications on page 25. This list should be updated whenever the XMU+ or its configurations are upgraded.
22 Chapter 3 Delivery Checklist Control Card Specifications Control card part #? See Cabling the XMU+ Control Card on page 47. _________________________ Is Telephone Remote Access set up? Yes No If yes, what is the: Remote Access mode? See To set XMU+ Remote Telephone Access mode on page 86. Remote Access code? See To change the default Remote Telephone Access code on page 87. Remote Access telephone number. See Connecting Remote Telephone Access (optional) on page 51.
XMU+ Installation and Maintenance Guide rev.07 The XMU+ Delivery Checklist Configuration Specifications Firmware Specifications Current firmware version installed. See To check system startup on page 38. _________________________ Message Specifications Available Memory (recording time). _________________________ Has partitioning been enabled? Yes If yes, how many partitions have been configured? Messages available per partition.
24 Chapter 3 Delivery Checklist MOH Hardware Settings Slot # Jumper Settings # of MOH cards installed (up to 4). See To set MOH Jumper Settings on page 31. ___________________ Line Card Checklist on page 14.
XMU+ Installation and Maintenance Guide rev.07 The XMU+ Delivery Checklist Communication Specifications Contact the appropriate department (usually the IT department) if the following information is not readily available. Telephone and Extension Specifications # of available telephone numbers. What are the telephone numbers (or range of numbers)? _________________________ # of available extensions.
26 Chapter 3 Delivery Checklist XMU+ to XMUCOM+ Communication Specifications Which communication option was chosen for communication between XMU+ and XMUCOM+: _________________________ Modem. Ethernet (LAN). Ethernet (direct). See Connecting the XMU+ to a PC with XMUCOM+ Software on page 48.
Applying Hardware Settings to XMU+ Line Cards Each XMU+ line card is unique, in both its design and its effect on the functional capabilities of the XMU+. Some XMU+ line cards require specific settings to be applied so they can perform appropriately with your PBX. These line cards include: MOH. See Applying MOH Line Card Settings on page 31. Caution: The application and modification of settings for XMU+ line cards should only be completed by a qualified telecommunications / electronics technician.
28 Chapter 4 Applying Hardware Settings to XMU+ Line Cards
XMU+ Installation and Maintenance Guide rev.07 Applying Hardware Settings Activities Applying Hardware Settings Activities Complete the following activities to apply the appropriate settings to XMU+ line cards: Apply Hardware Settings Gather Required Information Understand Population Rules Apply Line Card Settings 1. MOH T1 Hybrid Ensure that the following information has been gathered, and is close at hand: PBX information. See PBX Requirements on page 17 for more information.
Chapter 4 Applying Hardware Settings to XMU+ Line Cards Understanding Line Card Population Rules The XMU+ small chassis has one slot for placement of a line card, while the XMU+ large chassis has eight slots for line card placement. Small Chassis Slot 1 Slot 8 Slot 7 Slot 6 Slot 5 Slot 4 Slot 3 Slot 2 Large Chassis Slot 1 30 Line cards have associated population rules that determine the slots in which they can be placed in the XMU+ unit.
XMU+ Installation and Maintenance Guide rev.07 Applying MOH Line Card Settings Applying MOH Line Card Settings The MOH line card combines music and messages to create an ‘On Hold’ environment for callers that are on hold. Music and messages can be recorded within the XMU+, or the music can be provided from an external source. You can install one MOH line card in an XMU+ small chassis, and up to four MOH line cards in an XMU+ large chassis.
32 Chapter 4 Applying Hardware Settings to XMU+ Line Cards 1. Locate the MOH line card in the back of the XMU+ unit. See Line Card Checklist on page 14 for more information. 2. Loosen the two thumbscrews on either end of the line card’s faceplate. 3. Pull the line card straight out. 4. Locate the four sets of 8Ω/600Ω jumpers on the side of the line card, as shown below. Jumper 2 Jumper 4 Jumper18 Jumper 11 5. Set one set of jumpers by applying clips to the following pins: 6.
Installing the XMU+ The XMU+ unit must be installed in a location that meets all the requirements detailed in Meeting System Requirements on page 16. The installation process consists of physical installation at the appropriate location, connecting the XMU+ to its designated power supply, and checking system startup. Before beginning the installation process, line card settings must be applied to the appropriate line cards. See Chapter 4: Applying Hardware Settings to XMU+ Line Cards.
34 Chapter 5 Installing the XMU+
XMU+ Installation and Maintenance Guide rev.07 Installation Activities Installation Activities Complete the following activities to install the XMU+: Install XMU+ Install XMU+ Connect XMU+ to Power Supply Check System Startup 1. If required, install the XMU+ in a rack or on a wall. See To install an XMU+ in a rack on page 36 or To mount an XMU+ to a wall on page 37 for more information. 2. Connect the XMU+ to its power supply.
36 Chapter 5 Installing the XMU+ Installing the XMU+ Unit Before installing the XMU+ unit, you should ensure that all system requirements have been met (see Meeting System Requirements on page 16) and that all of the appropriate line cards settings have been applied (see Applying Hardware Settings to XMU+ Line Cards on page 27). As well, you should ensure that the following tools, hardware, and accessories are near: The XMU+ unit. Mounting brackets and screws. Philips screwdriver.
XMU+ Installation and Maintenance Guide rev.07 Installing the XMU+ Unit To mount an XMU+ to a wall 19” rack mounting brackets can be turned 90o and used to mount a large chassis XMU+ on a wall. Small chassis XMU+ units must be ordered with specific wall mounting brackets. 1. Attach the mounting brackets to the XMU+ with the screws provided, as shown below: flange screws (4 per side) 2. Note: Use appropriate screws to mount the XMU+ to a plywood backboard.
38 Chapter 5 Installing the XMU+ Checking System Startup At system startup, the XMU+ identifies the current system configuration. You should watch the information displayed on the LCD to ensure that the XMU+ is working correctly. Since the system configuration information may be required at a later date for maintenance and upgrades, you should record it in the Delivery Checklist. See the Configuration Specifications section of The XMU+ Delivery Checklist on page 21. To check system startup 1.
Cabling the XMU+ Cabling the XMU+ involves connecting and/or wiring each line card to the appropriate PBX, transmitter, or amplifier. In addition, it involves cabling the Control card to the appropriate connections, which could include: Alarm connection. Telephone lines for Remote Access and modem connections. Ethernet (network or direct) connection. Caution: The cabling of the XMU+ to the PBX should only be completed by a qualified telecommunications / electronics technician.
40 Chapter 6 Cabling the XMU+
XMU+ Installation and Maintenance Guide rev.07 Cabling Activities Cabling Activities Complete the following activities to connect and wire the XMU+: Cable XMU+ Prepare to Cable XMU+ Cable XMU+ Control Card Remote Access XMUCOM+ Alarm Connect and Wire Line Cards Hybrid MOH T1 MWR Low Impedance Understand PBX Operating Modes 1. Ensure that the appropriate preparations are taken before cabling the XMU+. See Preparing to Cable the XMU+ on page 42. 2.
42 Chapter 6 Cabling the XMU+ Preparing to Cable the XMU+ To properly cable the various Control card connections, as well as to wire and connect XMU+ line cards to the PBX, you should ensure that the following prerequisites have been met: Ensure that all system requirements have been met. See Meeting System Requirements on page 16. Ensure that the appropriate cables are available for connecting and wiring the XMU+. See Matching XMU+ Cables and Connectors on page 43.
XMU+ Installation and Maintenance Guide rev.07 Preparing to Cable the XMU+ Matching XMU+ Cables and Connectors Use the following table to match Control card and line card connectors to the appropriate cables and mating connectors. While Control card connectors are the same on every XMU+ unit, the number and type of line cards can vary. See Line Card Checklist on page 14 for a list of the line cards pre-installed in the XMU+.
44 Chapter 6 Cabling the XMU+ XMU+ Card... Connector on card... Used to... Requires connector and cable... MOH Line Card 2 RCA /Phono Inputs Perform MOH applications only. Standard RCA/Phono connector and suitable coaxial cable. 4 RCA/ Phono Outputs Hybrid Analog Line Card J5 - RJ-21 Female Connector Perform ACD, Call Processing, and Auto Attendant applications. Amphenol RJ-21 50-pin male connector and cable.
XMU+ Installation and Maintenance Guide rev.07 Preparing to Cable the XMU+ Matching Connector Pinouts to XMU+ Line Cards Most XMU+ line cards are cabled using the RJ-21 50-pin Connector on page 45. Exceptions include: The MOH line card, which uses the RCA/Phono Connectors on page 46. T1 line cards, which use a digital signal to connect to the XMU+.
46 Chapter 6 Cabling the XMU+ RCA/Phono Connectors Use RCA/Phono connectors to connect MOH line cards to a PBX and/or an external music source. The two MOH input slots are used when music is provided by an existing external source, such as Muzak. The four MOH output slots connect to the MOH inputs on the PBX. The following table outlines these input/output slots: These connectors... IN1 IN2 OUT1 Do this... Accepts a wide dynamic range of audio input (20mVrms to 1.
XMU+ Installation and Maintenance Guide rev.07 Cabling the XMU+ Control Card Cabling the XMU+ Control Card The XMU+ Control card must be cabled to handle the inputs and outputs from alarms, remote access, and PC communications. The Control card has 6 connector ports, as shown below: This Port... Is used by XMU+ to... MODEM Provide external (RJ-11 connector) communication with XMUCOM+ software. Modem Status Indicators See... To connect to the PC with an analog line to modem on page 49.
48 Chapter 6 Cabling the XMU+ Connecting the XMU+ to a PC with XMUCOM+ Software The XMUCOM+ software is a Windows based program that allows you to program, download, update, and backup configurations and messages to the XMU+ from a PC. See the XMU+ QuickStart Guide for more information about XMUCOM+ software and configurations. Users that have multiple XMU+ units distributed across several geographical sites must consider how to interconnect and communicate with the various units.
XMU+ Installation and Maintenance Guide rev.07 Cabling the XMU+ Control Card Use... To let the XMU+ communicate with XMUCOM+... Direct Ethernet Connection With a non-LAN Ethernet connection by connecting the network port of a PC directly to the network port on the XMU+ using an Ethernet cable. Use this method if your PC is equipped with a network card, but does not have an available LAN to connect with. The Ethernet cable creates a separate network connection between the PC and the XMU+ unit.
50 Chapter 6 Cabling the XMU+ To connect to the PC through an Ethernet (LAN) Network The XMU+ provides a RJ-45 port to connect to the XMU+ to a PC via a network. See Cabling the XMU+ Control Card on page 47 for more information. 1. Ensure that a vacant, active network outlet is nearby. If one is not nearby, install one. Always take the following safety precautions when installing or modifying network lines: Never install wiring during a lightning storm.
XMU+ Installation and Maintenance Guide rev.07 Cabling the XMU+ Control Card Connecting Remote Telephone Access (optional) DTMF Dual Tone Multi Frequency The XMU+ provides a remote telephone access port, which is accessed through the REMOTE RJ-11 connector on the Control card. See Cabling the XMU+ Control Card on page 47 for more information. An analog line is connected (using a standard telephone jack and cable) to the XMU+ to provide Remote Access to the XMU+.
52 Chapter 6 Cabling the XMU+ Connecting Alarms (optional) The XMU+ provides two output alarm contacts and two input alarm contacts, all of which are accessed through the contact pinout on the Control card. This alarm contact... Is used to... For more information... Output 1 Trigger an external device (a light or a buzzer) in the event of a system failure, such as input power loss or microprocessor failure. See To wire the alarm connector on page 53 for more information).
XMU+ Installation and Maintenance Guide rev.07 Cabling the XMU+ Control Card To wire the alarm connector Alarm connections require the following: When the system is powered up and running normally, there is a closed circuit between the Common (C) and the Normally Closed (NC) contacts, and an open circuit between the Common (C) and the Normally Open (NO) contacts.
54 Chapter 6 Cabling the XMU+ Cabling XMU+ Line Cards The diverse applications that the XMU+ can execute is made possible by the various line cards that can be installed. Each line card must be cabled individually to the PBX, transmitter, or amplifier. This section describes the procedures for cabling XMU+ line cards.
XMU+ Installation and Maintenance Guide rev.07 Cabling XMU+ Line Cards 1. Verify that PBX line cards are configured for the T1 application. See About XMU+ Operating Modes on page 68 for more information. 2. Verify that the T1 hardware settings are correct. See Chapter 3 of the XMU+ Installation Handbook. 3. Use a CAT5 cable to connect the RJ-45 port on the T1 line card directly to the communication link on the PBX.
56 Chapter 6 Cabling the XMU+ Common Interface Tables (By Application) The following tables describe the PBX, announcer, and transmitter interfaces for each XMU+ application. Call Processing/Auto Attendant Applications on page 56. ACD Applications on page 57. MOH Applications on page 66. MWR Applications on page 67. There are no tables for T1 line cards as it is not PBX dependent.
XMU+ Installation and Maintenance Guide rev.07 Common Interface Tables (By Application) ACD Applications The XMU+ can be coupled with a variety of PBXs to provide ACD announcements. The following tables describe the cabling of Hybrid Analog line cards to these PBXs: GPT iSDX and Realitis; Siemens 9005-9006, HiPath 3000, HiPath 4000; Intecom; ITT 3100; HICOM 300 Series; Mitel SX50, SX200, SX2000, 3300; Toshiba Perception Rolm 9751, CBX 8000, CBX 9000; TadarianCoral.
58 Chapter 6 Cabling the XMU+ GPT iSDX and Realitis; Siemens 9005-9006, HiPath 3000, HiPath 4000; Intecom; ITT 3100; HICOM 300 Series; Mitel SX50, SX200, SX2000, 3300; Toshiba Perception Rolm 9751, CBX 8000, CBX 9000; TadarianCoral.
XMU+ Installation and Maintenance Guide rev.
60 Chapter 6 Cabling the XMU+ AT&T System 75/85 PABX Signal Announcer Signal Line 1 PinColor Line 2 PinColor Line 3 PinColor Line 4 PinColor Line 5 PinColor Line 6 PinColor Line 7 PinColor Line 8 PinColor Ring Ring 1Blu/Wht 4Brn/Wht 7Org/Red 10 Slt/Red 13 Grn/Blk 16 Blu/Yel 19 Brn/Yel 22 Org/Vlt Tip Tip 26 Wht/Blu 29 Wht/Brn 32 Red/Org 35 Red/Slt 38 Blk/Grn 41 Yel/Blu 44 Yel/Brn 47 Vlt/Org Battery* Start- 28 Wht/Grn 31 Red/Blu 34Red/Brn 37 Blk/Org 40 Blk/Slt 43 Yel/Grn
XMU+ Installation and Maintenance Guide rev.
62 Chapter 6 Cabling the XMU+ Hitachi HCX-5000 PABX Signal Announcer Signal Line 1 PinColor Line 2 PinColor Line 3 PinColor Line 4 PinColor Line 5 PinColor Line 6 PinColor Line 7 PinColor Line 8 PinColor Ring Ring 1Blu/Wht 4Brn/Wht 7Org/Red 10 Slt/Red 13 Grn/Blk 16 Blu/Yel 19 Brn/Yel 22 Org/Vlt Tip Tip 26 Wht/Blu 29 Wht/Brn 32 Red/Org 35 Red/Slt 38 Blk/Grn 41 Yel/Blu 44 Yel/Brn 47 Vlt/Org M Start- 28 Wht/Grn 31 Red/Blu 34 Red/Brn 37 Blk/Org 40 Blk/Slt 43 Yel/Grn 46 Vl
XMU+ Installation and Maintenance Guide rev.
64 Chapter 6 Cabling the XMU+ Nortel SL-1®or Meridian-1® (option 1), DMS-100, SL-100, CS1000 and Centrex The Low Impedance option is required when 4 to 24 RAN trunks are connected in parallel to a single channel.
XMU+ Installation and Maintenance Guide rev.07 Common Interface Tables (By Application) PABX Signal Announcer Signal Line 1 PinColor Line 2 PinColor Line 3 PinColor Line 4 PinColor Line 5 PinColor Line 6 PinColor Line 7 PinColor Line 8 PinColor SL-1: Connect announcer to QPC74 Recorded Announcement Circuit Pack. Configure SL-1 for a Cook Electric 201 Announcer.
66 Chapter 6 Cabling the XMU+ Solid State Junior and Senior Executive PABX Signal Announcer Signal Line 1 PinColor Line 2 PinColor Line 3 PinColor Line 4 PinColor Line 5 PinColor Line 6 PinColor Line 7 PinColor Line 8 PinColor Ring Ring 1Blu/Wht 4Brn/Wht 7Org/Red 10 Slt/Red 13 Grn/Blk 16 Blu/Yel 19 Brn/Yel 22 Org/Vlt Tip Tip 26 Wht/Blu 29 Wht/Brn 32 Red/Org 35 Red/Slt 38 Blk/Grn 41 Yel/Blu 44 Yel/Brn 47 Vlt/Org M Sync CP1 27 Wht/Org 30 Wht/Slt 33 Red/Grn 36 Blk/Blu 39 B
XMU+ Installation and Maintenance Guide rev.07 Common Interface Tables (By Application) MWR Applications The following table describes the cabling of MWR line cards to a transmitter. See To cable MWR line cards on page 55 for more information.
68 Chapter 6 Cabling the XMU+ About XMU+ Operating Modes XMU+ operating modes are PBX dependent. They determine the specific way XMU+ lines behave when communicating with a PBX. See the XMU+ QuickStart Guide for more information about operating modes. If required, determine the appropriate operating mode (listed below) and set the PBX line card to that operating mode.
XMU+ Installation and Maintenance Guide rev.07 About XMU+ Operating Modes Level Start/Pulse Return - Single Play (LS/PR-SP) The message plays in response to a start signal. The CP contacts toggle position for approximately 250 msec. at the start and end of the message. The message stops playing if the start signal is removed. Level Start/Pulse Return - Multiple Play (LS/PR-MP) The message plays in response to a start signal. The CP contacts toggle position for approximately 250 msec.
70 Chapter 6 Cabling the XMU+ Pulse Start/Level Return (PS/LR) The message plays in response to a start signal. The CP contacts toggle position while the message is playing. Pulse Start/Pulse Return (PS/PR) The message plays in response to a start signal. The CP contacts toggle position for approximately 250 msec. at the end of the message. Ring Start (R) The message plays in response to a Loop or Ground Start signal.
XMU+ Installation and Maintenance Guide rev.07 About XMU+ Operating Modes Ring Start/Busy Disconnect (RB) Will disconnect on two cycles of busy tone. (RB+ will disconnect after four cycles of busy tone.) Ring Start/Quick Answer (RQ) Line is answered 1/10 second after first ring cycle. Ring Immediate (RI) Only available with T1, line is answered after 1/4 second.
72 Chapter 6 Cabling the XMU+
Understanding XMU+ Navigation In order to properly test XMU+ installation, you must understand the options XMU+ offers for navigation and configuration, including: The XMU+ Front Panel. See Understanding the XMU+ Front Panel on page 81. XMUCOM+ software. See XMU+ QuickStart Guide. Remote XMU+ access. See Understanding XMU+ Remote Telephone Access on page 85 and Using Remote Telephone Access on page 88.
74 Chapter 7 Understanding XMU+ Navigation
XMU+ Installation and Maintenance Guide rev.07 XMU+ Navigation Activities XMU+ Navigation Activities Complete the following activities to understand XMU+ navigation and to prepare for setting up configurations: Understanding XMU+ Navigation Understand Firmware Hierarchy Understand Front Panel Navigation Using the Front Panel Understand Remote Access Navigation Configuring and Using Remote Access 1. Understand the XMU+ hierarchy.
76 Chapter 7 Understanding XMU+ Navigation Understanding the XMU+ Firmware Hierarchy Firmware is the software that is hard-coded into XMU+ control and line cards. You should gain a brief understanding of the XMU+ firmware hierarchy in order to navigate through the XMU+ configuration menu displayed on the Front Panel of the XMU+. About Partitions The XMU+ is often set up for a single user (single partition mode), who uses it as a single, large, call processing system.
XMU+ Installation and Maintenance Guide rev.07 Understanding the XMU+ Firmware Hierarchy Message Menu Hierarchy - Single Partition Mode Many XMU+ message capabilities are accessed from the Front Panel. Using the Front Panel, users can: Play, record and, delete messages. View message details. Control when and how messages are played.
78 Chapter 7 Understanding XMU+ Navigation Node Menu Hierarchy - Single Partition Mode XMU+ configurations control the behavior and functionality of XMU+. Nodes are used to program and define these configuration files. Users can view information about each node by navigating through the node menu hierarchy. See XMU+ QuickStart Guide for more information about nodes.
XMU+ Installation and Maintenance Guide rev.07 Understanding the XMU+ Firmware Hierarchy Main Menu Hierarchy - Multiple Partition Mode When the XMU+ is operating in Multiple Partition mode, the following configuration structure represents the Front Panel Main Menu, from which all configuration commands originate. There are three Main Menu categories in the XMU+ firmware: Cards - used for card setup and Starting Node. See Card Menu Hierarchy - Multiple Partition Mode on page 79 for more information.
80 Chapter 7 Understanding XMU+ Navigation System Menu Hierarchy - Multiple Partition Mode XMU+ system status, details, access codes, and communication protocols can all be viewed by navigating through the system menu hierarchy on the Front Panel. The configuration structure of the Front Panel system menu when XMU+ is operating in Multiple Partition mode is exactly the same as the menu displayed when XMU+ is operating in Single Partition mode.
XMU+ Installation and Maintenance Guide rev.07 Understanding the XMU+ Front Panel Understanding the XMU+ Front Panel The XMU+ can be configured by using the four buttons and the LCD located on the Front Panel, as shown below. The Front Panel buttons are used to navigate through the XMU+ configuration menu that is shown on the LCD (display). The menu is arranged in a top-down flow. This feature... Is used to... 2 x 16 LCD character display Display function information and line status to the user.
82 Chapter 7 Understanding XMU+ Navigation Using the Front Panel The LCD (display) shows two 16-digit lines. The top line of the display shows the main program category, while the bottom line shows one of the possible selections in that category. An arrow (< or >) on the left or right edge of the display indicates that there is another possible selection in the direction shown. For example, you are configuring message # 1 if you see the display to the right: You have the following options in this case: 1.
XMU+ Installation and Maintenance Guide rev.07 Understanding the XMU+ Front Panel To record a message 1. Connect a handset (included with the XMU+) or tapedeck to the XMU+ unit. 2. Press Enter to access the Main Menu. 3. Press Enter to select Messages. 4. Press the Right Arrow button until you reach the desired message number and press Enter. TIP... 5. Press the Right Arrow button until you reach Record and press Enter. To pause while recording, press Enter.
84 Chapter 7 Understanding XMU+ Navigation To delete a message TIP... To cancel the delete command and return to the previous menu, press Exit when XMU+ asks Are you sure?. 1. Press Enter to access the Main Menu. 2. Press Enter to select Messages. 3. Press the Right Arrow button until you reach the desired message number and press Enter. 4. Press the Right Arrow button until you reach Delete and press Enter. XMU+ displays a message asking if you are sure that you want to delete this message. 5.
XMU+ Installation and Maintenance Guide rev.07 Understanding XMU+ Remote Telephone Access Understanding XMU+ Remote Telephone Access The Remote Access feature allows a programmer to access XMU+ from a remote location using a touch-tone telephone. When the programmer presses the touch-tone keys, the XMU+ receives a DTMF tone and responds with voice prompts that instruct the programmer on how to proceed. When a user accesses the XMU+ remotely, the XMU+ responds immediately with a request for an access code.
86 Chapter 7 Understanding XMU+ Navigation Setting Up XMU+ Remote Telephone Access (optional) If Remote Access will be used to communicate with the XMU+, the unit must be: 1. Cabled to a telephone line. See Connecting Remote Telephone Access (optional) on page 51. 2. Set XMU+ to Remote Access mode using the XMU+ Front Panel. See To set XMU+ Remote Telephone Access mode on page 86. 3. Programmed with a Remote Access code using the XMU+ Front Panel. (optional).
XMU+ Installation and Maintenance Guide rev.07 Understanding XMU+ Remote Telephone Access To change the default Remote Telephone Access code Assigning a new, unique access code to each XMU+ is recommended to prevent unauthorized telephone access to your system. If multi-partitioning is enabled, a unique Remote Access code is required for each partition in addition to the System code.
88 Chapter 7 Understanding XMU+ Navigation Using Remote Telephone Access There are many reasons to use Remote Telephone Access on the XMU+, including: Ease of use by users who are accustomed to making touch-tone keypad commands. Crisp, clear messages, since the background noise from other equipment in a COMS room is eliminated. Access to the XMU+ from any location. Every remote access session starts with the user entering a Remote Access security code.
XMU+ Installation and Maintenance Guide rev.07 Understanding XMU+ Remote Telephone Access Remote Telephone Access Commands To do this... Use this Interactive Command... Or this Direct Command...
90 Chapter 7 Understanding XMU+ Navigation Working with Remote Telephone Access Messages Users wanting to add, remove, or change a message remotely must have a good understanding of the configuration and messages in the XMU+. The user must also know the message number associated with each message they want to work with. This information is collected during configuration design and implementation. See the XMU+ QuickStart Guide for more information about messages. To remotely access the XMU+ 1.
XMU+ Installation and Maintenance Guide rev.07 Understanding XMU+ Remote Telephone Access To record a message remotely 1. Determine the number of the message you want to record. 2. Remotely access the XMU+. See Working with Remote Telephone Access Messages on page 90 for more information. 3. When the XMU+ responds Enter Command, press 7. 4. Press the message number (nnn) you want to record, followed by #. 5. When the XMU+ responds with a short beep, record the message. 6.
92 Chapter 7 Understanding XMU+ Navigation To change default language of operation (optional) When the XMU+ is accessed remotely, the first response it gives is always in English (Enter Access Code). The language it responds with from that point is also English, unless the language of operation is changed to French, Spanish, German, or Portuguese. With single or multi-partitioned XMU+ units, each partition can be programmed to respond with a different language. 1. Remotely access the XMU+.
Testing XMU+ Installation The final step in XMU+ installation is to ensure that the XMU+ is properly connected to the PBX. There are two tests that must be completed to confirm that the XMU+ system has been installed correctly: Test system power and basic processor card operation. See Testing Basic XMU+ System Health on page 96. Test the telephone lines connected to the XMU+ to ensure that they are connected and active. See Testing XMU+ Line Connections on page 100. In this chapter...
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XMU+ Installation and Maintenance Guide rev.07 About XMU+ Testing About XMU+ Testing Complete the following activities to prepare for and test XMU+ setup: T e s t X M U + S e tu p P re p a re X M U + fo r T e s tin g S e tu p a n d T e s t C o m m u n ic a tio n Test XM U+ L in e s 1. Test basic XMU+ system health. See Testing Basic XMU+ System Health on page 96 for more information. 2. Test XMU+ communication to ensure that the communication ports are working correctly. 3.
96 Chapter 8 Testing XMU+ Installation Testing Basic XMU+ System Health Complete the following basic XMU+ activities to test system power and basic processor operations. 1. Check system power. See To check system power on page 96. 2. Set the time and date. See To set time and date (from the Front Panel) on page 96. Note: Although all tasks in this section can be completed using both the Front Panel and XMUCOM+, only the steps using the Front Panel are shown.
XMU+ Installation and Maintenance Guide rev.07 Testing Basic XMU+ System Health 8. Change the day using the Right Arrow and Left Arrow buttons, and then press Enter. The next section of the display will begin to flash. 9. Repeat Step 8 to change the month and year, and then press Exit to return to the Time/Date menu. 10. Press Exit until the menu returns to the main display.
98 Chapter 8 Testing XMU+ Installation Assigning and Testing IP addresses TIP... To change only a select group of three digits: Press Enter until the appropriate group of three digits is flashing. Change the digits. Press Exit twice to return to the Ethernet menu. 1. Press Enter on the XMU+ Front Panel to access the Main Menu. 2. Press the Right Arrow to reach System on the Main Menu, and press Enter. 3. Press Enter to access Communications. 4. Press Enter to select Ethernet. 5.
XMU+ Installation and Maintenance Guide rev.07 Testing Basic XMU+ System Health To ping the IP address Ethernet communication with XMU+ can be verified by conducting a communication test from a PC with a LAN or direct Ethernet connection to the XMU+. 1. Choose Start > Run to display the Run window. 2. Type ‘command’ in the Open field and click OK to display a DOS window. 3. At the command line prompt, enter ‘ping IP Address of the XMU+’.
100 Chapter 8 Testing XMU+ Installation Testing XMU+ Line Connections Each telephone line connected to the XMU+ should be tested to ensure proper connection to the PBX. To ensure that the lines are actually ringing, and that the XMU+ is answering correctly, you must: Ensure that a message has been recorded. See To record a message on page 83 (via Front Panel) or To record a message remotely on page 91(via Remote Access). Assign the message to a line. See Testing XMU+ Line Connections on page 100.
XMU+ Installation and Maintenance Guide rev.07 101 Testing XMU+ Line Connections 6. Press Right Arrow to select the Starting Node. 7. Press Enter until the starting message number (for example: Play 1) begins to flash. 8. Press the Right Arrow until the starting message you want to apply to this line is flashing, and press Enter. 9. Press Exit until the menu returns to the main display.
102 Chapter 8 Testing XMU+ Installation To set line card operating modes The mode of operation specified for the lines of each XMU+ line card controls the signaling to and from the PBX. Set the operating mode for each line card in your XMU+ unit. 1. Press Enter to access the Main Menu. 2. Press the Right Arrow to reach Card on the Main Menu, and press Enter. 3. Press the Right Arrow button until you reach the desired card number on the menu, and press Enter. 4.
XMU+ Installation and Maintenance Guide rev.07 103 Testing XMU+ Line Connections LS/LR SP NC - Level Start/Level Return single play, CP relay normally closed. PS/LR NO - Pulse Start/Level Return, CP relay normally open. PS/LR NC - Pulse Start/Level Return, CP relay normally closed. PS/PR NO - Pulse Start/Pulse Return, CP relay normally open. PS/PR NC - Pulse Start/Pulse Return, CP relay normally closed. CP - Continuous Play, no relay toggle.
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XMU+ Hardware Upgrades From time-to-time, you may need to upgrade some of the hardware features of your XMU+, such as memory or line cards. This chapter outlines some of the more common tasks that you may need to perform. In this chapter... Standard XMU+ Tasks on page 107. Upgrading Line Cards on page 109. Replacing Control Cards on page 112. Replacing the XMU+ Large Chassis Power Supply on page 114. Upgrading Control Card Memory on page 116.
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XMU+ Installation and Maintenance Guide rev.07 107 Standard XMU+ Tasks Standard XMU+ Tasks The following standard procedures may be required on their own, or as a part of more complete upgrade procedures. They should be reviewed thoroughly. ESD Electrostatic Discharge XMU+ maintenance and upgrades should only be completed by a qualified telecommunications / electronics technician. Standard static discharge precautions must be followed when handling any internal components.
108 Chapter 9 XMU+ Hardware Upgrades To back up the current configuration To reduce the amount of time required to restore the XMU+ in the event of a system failure, you should back up the configuration and messages contained within the XMU+ to a PC using XMUCOM+ before you begin any maintenance or upgrade procedure. See the XMU+ QuickStart Guide for more information. If you cannot back up the XMU+ with XMUCOM+ software, make sure that you: 1.
XMU+ Installation and Maintenance Guide rev.07 109 Upgrading Line Cards Upgrading Line Cards Your XMU+ can be upgraded to provide new functionality. While standard static discharge precautions should be observed, it is not necessary to power down the XMU+ before working with line cards. See Standard XMU+ Tasks on page 107 for details. In order to make the line card replacement fast and easy, you should have a medium flat-blade screwdriver and a small Philips screwdriver on hand. To remove a line card 1.
110 Chapter 9 XMU+ Hardware Upgrades To install a new T1 line card 1. Determine whether the T1 line card will reside in slot 1 or slot 5, and locate that slot on the back of the large XMU+ unit. The small chassis can have a single T1 card. Caution... Forcing the T1 line card into place could bend the pins on the connector. 2. If required, remove any line cards that conflict with the new T1 line card to be installed.
XMU+ Installation and Maintenance Guide rev.07 111 Upgrading Line Cards To verify line card operation Confirm that the XMU+ recognizes the newly installed line card. 1. If required, bring the XMU+ back online. See To bring the XMU+ online on page 108. 2. Confirm that all required programming is in the XMU+ for the line card to function. If the programming is not available, download the messages and configurations you backed up in To back up the current configuration on page 108.
112 Chapter 9 XMU+ Hardware Upgrades Replacing Control Cards Removal of the Control card may be required for some XMU+ upgrades. As well, older XMU units can be upgraded to obtain all XMU+ functionality (excluding the redundant power supply option) if a new Control card is installed. Control Cards should always be removed and/or installed by a trained technician. To remove the Control card 1. Back up configuration and messages. 2. Take the XMU+ offline and power down.
XMU+ Installation and Maintenance Guide rev.07 113 Replacing Control Cards Note: Memory Module Part Number... Number of Minutes... 48998 60 48986 120 48980 360 All modules can co-exist on a Control card.
114 Chapter 9 XMU+ Hardware Upgrades Replacing the XMU+ Large Chassis Power Supply Caution... Power supply may contain lethal voltage. Removal of the Power Supply card from the XMU+ (large chassis only) may be required: For some XMU+ repairs. To troubleshoot power supply failures. To change the power source (from AC to DC, or DC to AC). To add a secondary power supply (AC or DC). Large chassis power supply cards should always be removed and/or installed by a trained technician.
XMU+ Installation and Maintenance Guide rev.07 115 Replacing the XMU+ Large Chassis Power Supply To remove a secondary Power Supply card One of the benefits of having dual power supplies is that there is no need to take the XMU+ offline when one of the supplies needs to be removed. 1. Disconnect the power supply to be removed. 2. Loosen the two thumbscrews on either end of the Power Supply card’s faceplate.
116 Chapter 9 XMU+ Hardware Upgrades Upgrading Control Card Memory A XMU+ memory module can be added if more memory is required (up to a maximum of 6 hours). Memory may also need to be replaced due to: Additional memory requirements for storing messages (up to a maximum of 6 hours). A defective memory module. The Control card location reserved for a memory module is labelled as Memory Module 1.
XMU+ Installation and Maintenance Guide rev.07 117 Upgrading Control Card Memory 6. Gently press the memory module down so that the connectors mate and the plastic retainer snaps through the hole on the Control card. plastic retainer alignment arrows connectors 7. Replace the Control card. See To install a new XMU+ Control card on page 112. 8. Bring the XMU+ back online. See To bring the XMU+ online on page 108. 9. Perform Factory Reset 1 to reset the XMU+.
118 Chapter 9 XMU+ Hardware Upgrades 4. Gently press the memory module down so that the connectors mate and the plastic retainer snaps through the hole on the Control card. plastic retainer alignment arrows connectors 5. Replace the Control card. See To install a new XMU+ Control card on page 112. 6. Bring the XMU+ back online. See To bring the XMU+ online on page 108. Once the XMU+ is powered up, it will automatically run a memory test and display the available recording time. 7.
Troubleshooting XMU+ Installation Follow the troubleshooting steps in this chapter to resolve any difficulties that arise during your XMU+ installation. If the XMU+ is still not functioning properly when you complete these steps, contact Interalia. In this chapter... If XMU+ Is Not Answering on page 121. If Alarms Sound to Warn of XMU+ System Failures on page 126. If XMU+ Hardware Failures Occur on page 127.
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XMU+ Installation and Maintenance Guide rev.07 121 If XMU+ Is Not Answering If XMU+ Is Not Answering If the XMU+ does not answer a call, complete the troubleshooting tasks in the order shown until the problem is resolved. If XMU+ Is Not Answering... Verify that a message is recorded. Ensure that a message is assigned to the line. Check line card operating modes. Check line card status. Perform a line check. Perform an integrity check. Verify time and date. Verify PBX/ line card timing.
122 Chapter 10 Troubleshooting XMU+ Installation To verify that a message is recorded 1. Identify the message number that should have played when the XMU+ was called. Message information is collected during configuration design and implementation. See the XMU+ QuickStart Guide for more information about messages. 2. Play the message. See To play a message on page 83. 3. If the message plays, proceed to the next troubleshooting task - To ensure the message is assigned to a line. 4.
XMU+ Installation and Maintenance Guide rev.07 123 If XMU+ Is Not Answering To check operating modes The operating modes specified for each XMU+ line card control the signaling to and from the PBX. See About XMU+ Operating Modes for more information. 1. Identify the correct operating mode for each line card. See The XMU+ Delivery Checklist on page 21. 2. Follow Steps 1 to 6 of To set line card operating modes on page 102. 3.
124 Chapter 10 Troubleshooting XMU+ Installation The following is a list of the line status indicators: ‘-’ - line not installed ‘N’ - offline ‘E’ - configuration error exists ‘Y’ - line idle ‘M’ - call transfer queue MOH message ‘C’ - line connected ‘R’ - ringing on line ‘H’ - hold messages being played ‘b’ or ‘B’ - call transfer detecting a busy cadence ‘A’ call transfer detecting line has been answered ‘r’ or ‘R’ - call transfer detecting ring-back cadence ‘0 -9’ , ‘#’ ,
XMU+ Installation and Maintenance Guide rev.07 125 If XMU+ Is Not Answering To perform an integrity check The Integrity Check feature checks the configuration to ensure that all messages used in a configuration are recorded. 1. Press Enter to access the Main Menu. 2. Press the Right Arrow to reach System on the Main Menu, and press Enter. 3. Press the Right Arrow to reach Diagnostics, and press Enter. 4. Press the Right Arrow to reach Integrity Check, and press Enter.
126 Chapter 10 Troubleshooting XMU+ Installation If Alarms Sound to Warn of XMU+ System Failures The XMU+ can be connected through the alarm contact pinout on the rear of the Control card to a light or a buzzer. If a power supply failure or microprocessor system failure occurs, a contact closure is generated on the alarm connector, which then triggers the external device (light or buzzer). See Connecting Alarms (optional) on page 52 for more information).
XMU+ Installation and Maintenance Guide rev.07 127 If XMU+ Hardware Failures Occur If XMU+ Hardware Failures Occur If the XMU+ does not come online, complete the following troubleshooting tasks in the order shown until the problem is resolved. If XMU+ Hardware Failures Occur... Check for power supply failures. Verify that power circuits are functional. Verify line card operation. Verify T1/E1 line card operation. Perform an audio test. Perform a reset. Perform a quick reset.
128 Chapter 10 Troubleshooting XMU+ Installation To check for XMU+ power supply failures - Small Chassis 1. Ensure that the Front Panel display is active (lit-up). 2. If the Front Panel display is active, proceed to the next troubleshooting task - To verify AC/DC power circuits are functional. If the Front Panel display is not active, remove the Power Supply card, and reinstall it to ensure proper seating. See To remove a single Power Supply card on page 114.
XMU+ Installation and Maintenance Guide rev.07 129 If XMU+ Hardware Failures Occur 1. Check the status of each line card from the Front Panel. See To check line status on page 123. 2. If the line cards all appear ready after the status check has been completed, ensure that each line card is properly cabled to the PBX. See Cabling XMU+ Line Cards on page 54. 3. If all line cards are properly cabled to the PBX, proceed to the next troubleshooting task - To perform an audio test on page 130.
130 Chapter 10 Troubleshooting XMU+ Installation To perform an audio test Perform an audio test to check for line malfunctions. 1. Press Enter to access the Main Menu. 2. Press the Right Arrow to reach System on the Main Menu, and press Enter. 3. Press the Right Arrow to reach Diagnostics, and press Enter. 4. Press the Right Arrow to reach Audio Test, and press Enter. 5. Press the Right Arrow to reach the desired card and line to be tested, and press Enter.
XMU+ Installation and Maintenance Guide rev.07 131 If XMU+ Hardware Failures Occur To perform a quick reset Perform a quick reset of the XMU+ system when it must be reset immediately. Unlike a reset, a quick reset does not wait for all lines to disconnect before shutting down. Quick resets will NOT erase messages or configurations. TIP... To cancel the quick reset command and return to the previous menu, press Exit when XMU+ asks Are you sure?. 1. Press Enter to access the Main Menu. 2.
132 Chapter 10 Troubleshooting XMU+ Installation configurations and messages. See the XMU+ QuickStart Guide for more information. NO, the XMU+ will return to the Time/Date display, leaving messages and configurations intact. CAUTION... To reset unit to default factory settings (including flash memory) If you select YES, this procedure will erase ALL messages and delete ALL configurations.
XMU+ Installation and Maintenance Guide rev.07 133 If XMU+ Hardware Failures Occur Factory Reset 2 1. Power down the XMU+. See To power down the XMU+ on page 108. 2. Connect the XMU+ to its power supply while holding down the Enter key. XMU+ displays all previously installed firmware (APP) version numbers. A * is shown beside the current version number. 3. Press Enter to select the current firmware (APP) version number. XMU+ displays a message asking if you want to perform a Factory Reset. 4.
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XMU+ Technical Specifications and Approvals Technical Specifications are important attributes of XMU+ that have been detailed in this chapter for reference. System level specifications are those such as dimensions, weight, overall frequency response, and core characteristics. Card level specifications are those such as port impedances, output levels, and connector types. The Approvals information in this chapter details the standards that XMU+ conforms with.
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XMU+ Installation and Maintenance Guide rev.07 137 Detailed XMU+ Technical Specifications Detailed XMU+ Technical Specifications The following tables describe the technical features of the XMU+. These XMU+ features are approximate, and are subject to change without notice. System Specifications Technical Feature... Details... Physical Unit Dimensions: Large chassis: 177 x 444 x 330 mm (7.0 x 17.5 x 13.0 inches) Small chassis: 44 x 444 x 330 mm (1.75 x 17.5 x 13.
138 Chapter 11 XMU+ Technical Specifications and Approvals Card Specifications Technical Feature... Details... Control Card Digital Audio Core Specifications: Encoding / Decoding: 8 bit PCM / 8 KHz sampling / µ-law (no data compression) Frequency Response: 200 - 3400 Hz (+/- 3 dB) Working Memory: Up to 1.5Gbit on memory modules Channel Capacity: Large chassis: 64 channels non-blocking plus 1 remote channel Small chassis: 24 channels using T1 line card or 8 channels using analog line card.
XMU+ Installation and Maintenance Guide rev.07 139 Detailed XMU+ Technical Specifications Technical Feature... Modem: Details... Compatible with global PSTN (FCC / IC / CTR-21) 56Kbps (V.90), 33.6Kbps (V.34), 14.4Kbps (V.32) + other modes V.42 LAPM and MNP 2-4 error correction V.42bis and MNP 5 data compression Connector: RJ 11 Alarm: Inputs: contact closure or applied DC voltage up to +/60V Outputs: dry relay contacts (1 form “C” - NO/NC/ COM) Output contacts: 1.0 A @ 30V / 0.
140 Chapter 11 XMU+ Technical Specifications and Approvals Technical Feature... Handset: Details... Connector: RJ 22 Input Impedance: 3.2 KΩ Input level (AGC onset): 50 mV RMS Input Bias: 5 VDC through 3.2 KΩ Output Impedance: 6.
XMU+ Installation and Maintenance Guide rev.07 141 Detailed XMU+ Technical Specifications Technical Feature... Details...
142 Chapter 11 XMU+ Technical Specifications and Approvals Technical Feature... Details... Music on Hold (MOH) Card Connectors: RCA “phono” jacks Input Impedance: 10 KΩ nominal Input level (AGC onset): -30 dBm (note: POTS / CO compatible) Output Impedance: User configurable: 8 or 600 Ω Output Level: User configurable: -15, -9, +9 dBm (600 Ω) / 1 W (8 Ω) See Applying MOH Line Card Settings on page 31 for an explanation of MOH user configurable impedance and level settings.
XMU+ Installation and Maintenance Guide rev.07 143 XMU+ Approvals XMU+ Approvals The following approvals information details the North American and European Information Technology Equipment (ITE) standards with which the XMU+ conforms: Safety Approvals: XMU+ compliance with safety standards. Telecom Approvals: XMU+ compliance with telephone network standards. Emissions Approvals: XMU+ compliance with radiated and conducted emission (and immunity) standards.
144 Chapter 11 XMU+ Technical Specifications and Approvals Emissions Approvals TUV RHEINLAND TEST REPORTS P2172520.01/P217222.
Glossary Automatic Call Distribution (ACD) The XMU+ can be configured for ACD applications, which automatically routes incoming calls to available personnel. In front-ending ACD queues, XMU+ answers all incoming calls, checks caller requirements, forwards, and queues the caller into the appropriate queue. In back-ending ACD queues, the client’s telephone system answers the call and places the user in the queue.
146 Glossary Carrier Detect Indicator Configurations The carrier detect indicator is associated with the modem port on the Control Card. This indicator should be lit during data transfer by modem. It indicates that the local modem has detected the remote modem's carrier, which is a basic attribute of the data transmission. XMU configurations are composed of commands, nodes, messages, and music that are executed when a call is received.
XMU+ Installation and Maintenance Guide rev.07 147 Dual Tone Multi Frequency (DTMF) Lines A telephone’s touch tone system uses pairs of tones to represent the various keys. There is a “low tone” and a “high tone” associated with each button (0 through 9, * (star), and # (pound)). Lines are the telephone lines (extensions) that can connect to the XMU+. The XMU+ uses a DTMF node to identify the unique tones pressed by a caller on a touchtone telephone and route the call accordingly.
148 Glossary contraction of the words MODulator DEModulator. Music on Hold (MOH) An XMU+ equipped with a Music On Hold (MOH) line card can be set up to combine music and messages to create an On Hold environment for your callers. Private Branch Exchange (PBX) This is typically a private telephone network used within an enterprise. Users of the PBX share a certain number of outside lines for making telephone calls external to the PBX.
XMU+ Installation and Maintenance Guide rev.07 149 XMU+ The XMU+ Digital Call Processor is a microprocessor based, voice announcement and call processing system. XMUCOM+ The XMUCOM+ software is a windows based program that lets you configure, download, update, and backup configurations and messages to the XMU+. Configurations designed with XMUCOM+ are transmitted to the XMU+ unit through a modem connection or through LAN based networks.
150 Glossary
Index A AC power ensuring circuits are functional 128 requirements 17 safety 17 access codes about 85 entering 90 messages 85 partition 85 system 85 ACD applications about 145 PBX interface table 57, 58, 59, 60, 61, 62, 63, 64, 65 queues 145 using XMU+ for 3 with hybrid analog line cards 5, 44 with low impedance line cards 5, 43 adding memory 117 alarms about 52 cabling 53 port location on control card 47 responding to 126 technical specifications 139 troubleshooting 126 wiring alarm connector 53 Amphe
152 Index registration 144 safety 143 telecom 143 audio testing 130 audiotex applications with hybrid analog line cards 5 auto attendant applications about 145 PBX interface table 56 with hybrid analog line cards 5, 44 automatic call distribution see ACD applications 145 B MOH line cards 55 MWR line cards 55 network (direct) connection to XMUCOM+ 50 network (LAN) connection to XMUCOM+ 50 preparing for 41, 42 remote access 51 T1 line cards 54 call processing applications DTMF 8 PBX interface table 56
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154 Index single partition hierarchy 76 flowcharts before you start 13 cabling XMU+ 41 installation guide 9 line card hardware settings 29 navigation 75 testing setup 95 troubleshooting if XMU+ is not answering 121 troubleshooting XMU+ hardware failures 127 XMU+ installation 35 H handset connecting to XMU+ 15 technical specifications 139 hardware upgrades 105 hybrid analog line cards about 5, 147 cables 44 cabling 54 checklists 23 connector 44 connector pinouts 45 DTMF call processing applications 8 ha
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156 Index main 76, 79 message 77 node 78 partition 80 system 78, 80 messages assign to a line 100 backing up 108 checking against configurations 125 checklist 23 delete with front panel 84 delete with remote access 91 front panel 77 menu 77 play with front panel 83 play with remote access 91 record with front panel 83 record with remote access 91 remote access 90 troubleshooting 122 uses for 6, 8, 44 mounting XMU+ in a rack 36 XMU+ to a wall 37 multiple partitions card menu 79 main menu 79 partition me
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158 Index processor technical specifications 138 system 16 reset pulse start factory 132 firmware 131 flash memory 132 quick 131 standard 130 operating mode 70 R RCA/phono connector 46 rear panel ring limit setting 103 ring start line check 124 operating mode 70 features 15 recording messages input/output 15 RJ-21 connector pinout 45 remote access about 51, 85 accessing XMU+ 90 cabling 51 change access code 87 change language 92 commands 88 connecting 51 delete message 91 disconnecting from XM
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160 Index U UCD applications about 148 PBX interface table 57, 58, 59, 60, 61, 62, 63, 64, 65 using XMU+ for 3 with hybrid analog line cards 5, 44 with low impedance line cards 5, 43 uniform call distribution see UCD applications 148 uninterruptible power supply see UPS 148 upgrading control card 112 line cards 109 memory 116 power supply 114 UPS about 148 V verifying PBX/line card timing 125 time and date 125 voice encoding/decoding about 139 W weather broadcasting applications with MWR line card 5
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162 Index
End User License Agreement Limited Warranty Interalia® warrants this equipment to be free of defects in material and workmanship for a period of one year from the date of shipment. All defects will be repaired without charge upon return of the unit to the factory. This warranty is null and void if any modifications have been made to the unit or if the unit has been subject to physical or electrical stress as determined by the manufacturer.
Important Read Carefully This End-User License Agreement is a legal agreement between you (either an individual or a single entity) and Interalia®. This legal agreement is specific for the XMU+ hardware and software that you have purchased. Software Product License 1. 2. Grant of License. This grants you the following rights. Software: You may install and use one copy of the software product on the computer.
4110 - 79th Street N.W. Calgary, Alberta Canada T3B 5C2 Tel: +1 403 288 2706 Fax: +1 403 288 5935 info@interalia.com For over 34 years Interalia has been a global leader in the design and manufacture of high quality audio announcement solutions for the telecommunication and transportation markets. During this time we have installed more than 250,000 systems in 60 countries around the world.
