Information and Communication Products Service Manual Gigaset 4010/ 15 Classic base station, Gigaset 4010/ 15 Comfort base station Gigaset 4000 Classic handset, Gigaset 4000 Comfort handset Level 2.5 Confidential Version 2.1 1 ICM D CC ST J.
Information and Communication Products 1 Table of contents 1 TABLE OF CONTENTS .............................................................................................................................2 2 ADDITIONAL FEATURES AND DIFFERENCES TO GIGASET 3000 ..............................................3 2.1 3 DECT-SPECIFIC DETAILS ............................................................................................................................3 PROCEDURES ...............................
Information and Communication Products 2 Additional features and differences to Gigaset 3000 4000 Classic: - Improved standby time up to 200 h (NiCd) - Alphanumeric display (12 digits plus 2 lines for pictograms) - Handset operation controlled via menu - Date and time functions with protection against power failure - Alarm call/ date reminder on display - LED on top of the handset signalling MWI and incoming calls - Directory with memory for 20 names plus numbers 4000 Comfort: - Improved standby/ use time
Information and Communication Products 3 Procedures This chapter shows the hidden service procedures for Gigaset 4000 Classic, 4000 Comfort and 4010 base stations. Note: The service procedures are confidential. 3.1 Service procedures for Gigaset 4000 Classic Reset to factory defaults (customer procedure): This procedure resets the handset to factory defaults. Press softkey "menu", 9 3 and confirm with o.k. (see user guide). Displaytest: Press 1, 4 and 7 simultaneously and hold down while you switch on.
Information and Communication Products 3.2 Service procedures for Gigaset 4000 Comfort Displaytest, Software-Version & IPUI, Speechpath test and Metering mode: press 1, 4 and 7 simultaneously and keep pressed switch on and keep pressed until display testpattern is visible, then release all keys press 76200 SW-Version, IPUI Speechpath test Read out software version and the IPUI number Switch a direct loop from microphone to earphone (check the path by blowing into the microphone).
Information and Communication Products 3.3 Service procedures for Gigaset 4010/ 15 Classic/ Comfort base station Note: For parameters X, Y, option see table below. Press: "menu-key", 8, 9, X, 76200 (only if X=3 or 4), Y, select option, o.k. A pos. acknowledge (rising sequence of notes) indicates that the procedure has been accepted.
Information and Communication Products only Gigaset 4015 Classic/ Comfort: Feature Select speech 1 for AM phrases (tones) Select speech 2 for AM phrases Select speech 3 for AM phrases Select speech 4 for AM phrases Confidential Version 2.1 X 76200 Y 2 1 2 2 2 3 2 4 7 Option - ICM D CC ST J.
Information and Communication Products 4 Info sticker/ lasered imprint and sticker on microprocessor S30852-S1401-A154 ............... CT/N5 These are the 2 important numbers on the info sticker. The first number shows the type of the phone. Example: - S30 means new component S36 means swap component - 852 means Gigaset family - S14xx means 4000 family - The following 2 characters indicate the country. B1 means Germany (Siemens); A1 means Germany (PTT) C1 Austria C4 Australia .....
Information and Communication Products 5 Fault codes Code D1 D2 D3 D4 D7 D9 D 11 D 12 D 13 D 14 D 15 D 16 D 18 D 19 D 20 D 25 D 26 D 28 D44 A04 A27 Symptom No key function No ringing function Charging problems Display problems Breaking off calls Poor call quality (humming, noises) No outgoing call possible No registration/ no call setup Answering machine problems Problems with use of „hands-free“ Range too short Mechanical fault Miscellaneous SLR (microphone-path faulty) RLR (earpiece-path faulty) No fail
Information and Communication Products 6 Fault diagnosis and elimination There are different faults that could appear. Not all incoming components or systems have to be faulty. The customer could have problems with the operation of the phone or could have placed it close to a device (PC...) that affects it. So you won’t identify a fault. It could also happen, that there is a loose connection in the phone (due to a cold soldering joint or something else).
Information and Communication Products 2) - Test with telephone tester, if existing (e.g.
Information and Communication Products 6.2 Recognition of typical customer problems This chapter shows the incoming department which fault code refers to which problem and which component is faulty. Some problems concerning the mobile unit (not possible to switch on; not possible to register; acoustic problems; charging problems ...) could be caused by humidity. So you will have to open the mobile unit (opening tool) and look for tracks of a humidity damage.
Information and Communication Products Problem 4: The customer can’t call or/ and can’t be called (no ringing). His mobile unit seems to work properly. Æ Check the AC-adapter first. Fault code: D 1 (no key function), D44 (AC-Adapter faulty) or D 11 (if only no outgoing call possible and AC-Adapter ok) Faulty component: AC-adapter or base station Problem 5: The segment of the battery display doesn’t start blinking when charging. Æ Check the batteries and insert new ones for testing.
Information and Communication Products Problem 9: There can be various possibilties. Example: The client claims that he can’t set up an outgoing call or the ringing volume is too low. Check the programmed procedures (see chapter Procedures). Fault code: D 28 (diverse procedures programmed wrong) Faulty component: Mobile unit or base station Problem 10: The customer claims that the connection breaks off if he tries to go away from the base station.
Information and Communication Products Problem 13: The customer claims that his mobile unit doesn’t ring (incoming call) or he claims that he can’t set up an outgoing call. The mobile unit doesn’t ring when pressing the paging key. The display-sign referring to the radio connection is blinking. Æ 4000 Comfort: Press menu and select "handset settings", then choose "select .base". If there is no tick on any base station the handset is not registered.
Information and Communication Products 6.3 Check of complete system with fault description of customer Try to reconstruct the fault using the description of the customer. Check the batteries and the AC-adapter. Find out whether the customer has programmed something wrong by checking the procedures concerned. If that was not successful make an incoming test.
Information and Communication Products 6.7 Block diagrams of handsets 6.7.1 Classic handset RF-part +3,6V PMB7720 +2.65V Analogue Front End BMC DSP MCU PowerControl Display Keypad Peripherals ADC Temp Charger switch Confidential Version 2.1 E²PROM 17 ICM D CC ST J.
Version 2.1 ESD Filter Battery Charger switch 6.7.2 Comfort handset Confidential IAkku 3..5V 2.5V 4.0V VDCDC 3.5V PowerControl BMC On/ off-key VBAT (3.6V max) Analogue Front-End VDD 2.5V 05/01 18 Keypad Handsfree-LED 384K ROM Microprocessor E2PROM 4K Temp. Sensor 6K RAM DSP +Handsfree SC 14406 RF-part Antenna Information and Communication Products Inverting Switch ICM D CC ST J. Junggebauer Display illumination LCD-Module Adjustment Network LM 4871 4.
Information and Communication Products 6.8 Repair of mobile unit Gigaset 4000 Classic and Comfort Special equipment (same tools as for G2000 & G3000): Opening-tool G2000 (left), G3000 (modified pliers) and Battery-dummy G3000: Confidential Version 2.1 19 ICM D CC ST J.
Information and Communication Products 6.8.1 Exploded view G4000 Classic Confidential Version 2.1 20 ICM D CC ST J.
Information and Communication Products 6.8.2 Exploded view G4000 Comfort Confidential Version 2.1 21 ICM D CC ST J.
Information and Communication Products 6.8.3 Disassembling ESD regulations have to be followed ! 6.8.3.1 First alternative (valid for both handsets) First and recommended opening procedure (fast; housing will be destroyed): Needed material: Opening-tool Gigaset 3000 and battery dummy Gigaset 3000 Insert pliers in belt-clip-hole and press to open upper part of the housing. Do the same in the other belt-clip-hole. Insert pliers in charging-contact-hole and press to open lower part of the housing.
Information and Communication Products Insert battery dummy G3000 in battery compartment. Pull the board evenly in order to get upper and lower spring at the same time out of the battery compartment. The loudspeaker of the Comfort handset can be reused when using new case shells. Just remove snap hooks (red circles) with a sidecutter and lift loudspeaker. Confidential Version 2.1 23 ICM D CC ST J.
Information and Communication Products 6.8.3.2 Second alternative (Comfort handset) Second alternative with G2000 opening tool (slow, but housing could possibly be reused (not for swap); please check hooks on the housing carefully after opening). The location of the hooks compared to Classic is different (especially belt clip hook). Insert opening tool G2000 in the above described position between both hooks (red rectangles).
Information and Communication Products Pull on both case shells in order to open the handset. Insert battery dummy G3000 in battery compartment. Pull the board evenly in order to get upper and lower spring at the same time out of the battery compartment. Confidential Version 2.1 25 ICM D CC ST J.
Information and Communication Products 6.8.3.3 Second alternative (Classic handset) Second alternative with G2000 opening tool (slow, but housing could possibly be reused (not for swap); please check hooks on the housing carefully after opening). Insert opening tool G2000 in the above described position between both hooks (red rectangles). After inserting push the tip of the tool downwards (red arrow) and press the other end down (green arrow) in order to lift the upper case shell.
Information and Communication Products Pull on both case shells in order to open the handset. Insert battery dummy G3000 in battery compartment. Pull the board evenly in order to get upper and lower spring at the same time out of the battery compartment. Confidential Version 2.1 27 ICM D CC ST J.
Information and Communication Products 6.8.3.4 Replacement of display covers 1. Classic display: Snap the 2 hooks on the bottom open (1). Then lift the display carefully until the 2 snap hooks on the top open (2). 2 1 To reassemble the display you just need to press the new cover gently on its place. 2. Comfort display: Insert the opening tool G2000 between both plastic parts (cover and bottom) and press down in order to open the first hook (red rectangle). Do the same on the other side.
Information and Communication Products 6.8.4 Assembling ESD regulations have to be followed ! Needed material: none Use the exploded view as a help to see how and where the components are located. Insert keypad, earphone and light conductor in upper case shell. Insert board in upper case shell (note that earphone and keypad is fixed correctly). If necessary fix the loudspeaker (only Comfort) in lower case shell. Close handset with lower case shell by pressing both case shells together with your hands.
Information and Communication Products 6.8.5 Board Layout Gigaset 4000 Classic Confidential Version 2.1 30 ICM D CC ST J.
Information and Communication Products 6.8.6 Board Layout Gigaset 4000 Comfort Confidential Version 2.1 31 ICM D CC ST J.
Information and Communication Products 6.8.7 Mobile unit faulty due to humidity Note: Due to some measures in order to reduce humidity damages (coating on the board (keypad side), keypad optimised...) the scrap criteria for humidity damages changes. - Boards with oxidation on the keypad side do not have to be scrapped any more because a coating on the board prevents that humidity gets to the other layer. - Boards with humidity damages on the component side still have to be scrapped.
Information and Communication Products 6.8.8 SLR (microphone-path faulty) Fault code: D 19 Affected unit: Gigaset 4000 Classic/ Comfort Components: Microphone Needed equipment: Soldering iron Working material: Desolder wick Solder Diagnosis: The diaphragm of the microphone is affected by humidity or nicotine with increasing age or the microphone could be electrically faulty. There will be a higher attenuation when measuring SLR (sending loudness rating). In most cases the microphone is defective.
Information and Communication Products 6.8.9 RLR (earphone-path faulty) Fault code: D 20 Affected unit: Gigaset 4000 Classic/ Comfort Components: Earphone Needed equipment: Multimeter Working material: none Diagnosis: The diaphragm of the earphone could be affected by deposits with increasing age. There will be a higher attenuation when measuring RLR (receiving loudness rating). In most cases the earphone is defective.
Information and Communication Products 6.9 Repair of basestation Gigaset 4010/ 4015 Classic/ Comfort 6.9.1 Exploded view Note: Gigaset 4015 Classic is equipped with a loudspeaker Confidential Version 2.1 35 ICM D CC ST J.
Information and Communication Products 6.9.2 Disassembling ESD regulations have to be followed ! Needed material: suitable screw driver with cross recess Unscrew the 5 screws on the lower case shell. Lift lower case shell. The loudspeaker of 4015 Classic is fixed with 2 snap hooks. In order to get it out insert a screwdriver in the loudspeaker part of the hook and press the plastic part of the base station to disengage the hook.
Information and Communication Products 6.9.4 Board Layout Gigaset 4010 Classic (EU1 version) Buzzer Confidential Version 2.1 37 ICM D CC ST J.
Information and Communication Products 6.9.5 Board Layout Gigaset 4010 Comfort (EU1 version) Confidential Version 2.1 38 ICM D CC ST J.
Information and Communication Products 6.9.6 Board layout Gigaset 4015 Classic (EU1 version) Not yet implemented in digital archive. Confidential Version 2.1 39 ICM D CC ST J.
Information and Communication Products 6.9.7 Board layout Gigaset 4015 Comfort (EU1 version) Not yet implemented in digital archive. Confidential Version 2.1 40 ICM D CC ST J.
Information and Communication Products 6.9.8 Charging problems Fault code: D 3 Affected unit: Gigaset 4010/ 4015 Classic/ Comfort base station Components: charger contact springs charging joints/ pads Needed equipment: Soldering iron Glass fibre pen Working material: Desolder wick Solder Diagnosis: The battery segment on the handset display doesn’t start blinking when charging. Inspect the charging joints/ pads looking for small black holes on the surface.
Information and Communication Products 6.9.9 Base station faulty due to lightning stroke The pictures are taken from a Gigaset 2010 base station. Inspect the board with your eyes. The components on the photos have been damaged by lightning stroke. Confidential Version 2.1 42 ICM D CC ST J.
