s HiPath 4000 Hicom 300 E/300 H User Guide optiPoint 500 economy optiPoint 500 basic optiPoint 500 standard optiPoint 500 standard SL optiPoint 500 advance
About these Operating Instructions These Operating Instructions describe the use of the optiPoint 500 economy, optiPoint 500 basic, optiPoint 500 standard, optiPoint 500 standard SL (US only), optiPoint 500 advance telephones in conjunction with the HiPath 4000 Communication Server, Version 1.0 and Hicom 300 E/300 H (not used in US), all Versions. They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone.
Contents Basic Usage Instructions . . . . . . . . . . . . . . . . . . . . . 10 The optiPoint 500 economy/basic/standard. . . . . . . . . . . . . . . . . . . . . . optiPoint 500 advance control panel with optiPoint key modules . . . . . How to use this user guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to activate functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Entering commands with tone dialing (DTMF suffix dialing) . . . . . . . . . 26 Calling several persons simultaneously . . . . . . . . 27 Making a second call (consultation). . . . . . . . . . . . . . . . . . . . . . . . . . . . Alternating between two calls (toggling) . . . . . . . . . . . . . . . . . . . . . . . . Setting up a conference (Hicom 300 E/H – not used in US) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up an add-on conference. . . . . . . . . . . . . . . . . . . .
Contents Dialing with repertory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Dialing with individual speed dialing numbers. . . . . . . . . . . . . . . . . . . . 45 Dialing with system speed dialing numbers . . . . . . . . . . . . . . . . . . . . . 45 Making project calls . . . . . . . . . . . . . . . . . . . . . . . . . 46 Setting up a project call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Call duration display (cost display) . . . . . . .
Contents Checking the telephone . . . . . . . . . . . . . . . . . . . . . . 61 Checking its functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Checking the assignment of functions to keys . . . . . . . . . . . . . . . . . . . 62 Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Using call forwarding (Hicom 300 E/H not used in US) . . . . . . . . . . . . . Using fixed call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Relocating with the telephone . . . . . . . . . . . . . . . . 84 Disconnecting the telephone from its present station line . . . . . . . . . . 84 Reconnecting the telephone at the new station line . . . . . . . . . . . . . . . 84 Using HiPath 4000 as an intercommunication system . . . . . . . . . . . . . . . . . . 85 Voice calling to a variable destination . . . . . . . . . . . . . . . . . . . . . . . Voice calling to a fixed destination. . . . . . . . . . . . . . . . . . . . . . . . . .
Contents forwarding destination for a line . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Reactivating station fixed call forwarding for a line (without storing a different destination) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Cancelling the station fixed call forwarding destination. . . . . . . . . 102 Deactivating call forwarding for a line . . . . . . . . . . . . . . . . . . . . . . 102 Group call and pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents " All about the telephone Labeling, documentation and accessories. . . . . 114 Labeling Key Fields (not used in US) . . . . . . . . . . . . . . . . . . . . . . . . . . Attaching a Station Number Label (not valid for US) . . . . . . . . . . . . . . Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 115 115 116 Advice for users . . . . . . . . . .
Basic Usage Instructions Basic Usage Instructions optiPoint 500 economy* basic standard standard SL* advance Function keys 12 12 12 19 Full-duplex handsfree function - - # Display illumination - - - Headset connection - - - USB interface - # # # # # # # 1 2 Interface for add-on equipment - # # Option bay 0 1 *economy is not available in the US and standard SL is available in the US only The optiPoint 500 economy/basic/standard Keys for telephone settings Display Fixed f
Basic Usage Instructions optiPoint 500 advance control panel with optiPoint key modules Keys for telephone settings Display Fixed function keys Handsfree microhone Handset Speaker for open listening Shift key for second key level Dialing keypad Key for confirming a function Key for scrolling optiPoint 500 key module with to functions additional programmable keys Permanently assigned function keys for basic, enhanced, multiline and team functions (example): Variant: program/service Call pickup C
Basic Usage Instructions Step by Step How to use this user guide The operating procedures are presented in a logical sequence in the colored column. The symbols used have the following meanings: n Lift the handset. t Replace the handset. o Enter number or code. u or v Press the setting keys on the telephone. program/service Press the key. Speaker Press the key that is lit. Chef Press the key that is flashing. Consultation? The selection option is shown on the display. Confirm with key .
Basic Usage Instructions Step by Step How to activate functions ... directly Certain functions can be selected directly in the idle state, for example: Make your selection with . Var. call forw. on? and confirm it with Other functions can be selected directly in certain call situations. You dial a number but the other party is busy: Confirm with Callback? . or Make your selection with and dial another number. Dial again? , confirm it with ... via the Service Menu First press the Service Menu key.
Basic Usage Instructions Step by Step Which functions can be used? Basic and enhanced functions You can use all of the communication platform’s basic and enhanced functions that are offered in the dialog on the display, in the service menu, in a main menu and on the function keys. Additional multiline and group functions ! page 91 These are configured by your system administrator. You can use the multiline and group functions in addition to the basic and enhanced-convenience functions.
Basic Usage Instructions Step by Step Optional main menu (HiPath 4000) Your system administrator can provide a customized key to give you access to a main menu. On this main menu you can choose from the following options: Main menu Press the key. Speed dial features? Use functions such as the redial or speed dial features. More features? Launch functions such as forwarding or code input. View active features? View active features such as forwarding or do-notdisturb.
Answering calls and Making calls Step by Step Answering calls and Making calls Answering a call with the handset The telephone rings. The caller is displayed. n Lift the handset. Ending a call: t Replace the handset. Answering a call via the speaker key (speakerphone) The telephone rings. The caller is displayed. Speaker Press the key. The lamp lights up. You are in speakerphone mode. (Note: optiPoint 500 economy/basic does not have a microphone.) u or v Increase or decrease the volume.
Answering calls and Making calls Step by Step Open listening You can allow other persons in the room to listen in on the call. Always inform the other party that you are switching to the speaker. Precondition: You are making a call with the handset. To activate: Speaker Press the key. The lamp lights up. To deactivate: Speaker Press the key. The lamp goes out. Switching to speakerphone This function is not available with the optiPoint 500 economy/basic.
Answering calls and Making calls Step by Step Using the call waiting function When you are expecting an important call, you should activate the call waiting function. A waiting call is signaled to you if you are on the phone. You can then either accept or disregard the waiting call. Activating/deactivating call waiting Press the key. The lamp lights up. program/service fe Enter the service code. or Feature settings? Select and confirm. Camp-on? Select and confirm. and Activate? or Confirm.
Answering calls and Making calls Step by Step Using the mailbox Callers who dialed your number during your absence can leave a reminder message in your mailbox. You will also find mail server voice/fax messages in your mailbox (if this facility is available). Retrieval from mailbox The lamp is lit if there are new entries in the mailbox. Press the key. The first entry is displayed. Keep pressing the mailbox key to see the other messages.
Answering calls and Making calls Step by Step Deleting mailbox entries The required entry is displayed. Delete? Select and confirm. You cannot delete (new) voice messages that you have not played back entirely. You can jump to the end of a message by entering 66. This designates the message as "old", thereby making it deletable. Terminating mailbox retrieval: Mailbox Press the key. The lamp goes out. Entries remain in the mailbox until you delete them.
Answering calls and Making calls Step by Step Incoming call on loudspeaker (speaker call 2-way) A colleague addresses you directly over the speaker. The speakerphone mode is automatically activated (not with optiPoint 500 economy/basic). Answering via speakerphone is immediately possible. or n Lift the handset and reply. You can address the colleague directly (! page 25). Activating/deactivating stop voice calling You can prevent other persons from making direct calls to you.
Answering calls and Making calls Step by Step Activating/deactivating do not disturb If you do not wish to receive incoming calls, you can activate the do not disturb function. Internal callers then hear busy tone, while external callers are forwarded to the attendant. Your system administrator can also set up destinations for forwarding internal and external calls, such as to your mailbox.
Answering calls and Making calls Step by Step Malicious call holding You can trace a malicious external caller. The caller’s number can be registered during the call or for up to 30 seconds after the call. Do not replace the handset. Press the key. The lamp lights up. program/service lg Enter the service code. or More features? Select and confirm. Call tracing? Select and confirm. If malicious call holding was successful, your network carrier will have the saved data.
Making calls Step by Step Making calls Dialing with the handset off-hook n Lift the handset. p Internal: Enter the number. External: Enter the access code and the number. The called party is busy or does not answer: t Replace the handset. Dialing with the handset on-hook p Internal: Enter the number. External: Enter the access code and the number. The called party answers. The call is on your speaker: n Lift the handset.
Making calls Step by Step Suppressing your number on called party’s display Suppression of the number indication only applies to the next call and is not saved together with the redial function. Press the key. The lamp lights up. program/service lf Enter the service code. Dial tone can be heard. or More features? Select and confirm. Display suppression? Confirm. Dial tone can be heard. and p Enter the other party’s number.
Making calls Step by Step Entering commands with tone dialing (DTMF suffix dialing) This feature is not applicable for UK and other countries using tone dialing (default). After dialing a number, you can set tone dialing to activate equipment - such as an answering machine or an automatic information or switching system - by dialing commands in DTMF mode (DTMF = dual-tone multifrequency dialing). Press the key. The lamp lights up. program/service le Enter the service code.
Calling several persons simultaneously Step by Step Calling several persons simultaneously Making a second call (consultation) During a call in progress you can set up a second call, for example, to obtain information. The first party is placed on hold. Consultation? Confirm. p Make your call to the second party. Release the second call – return to the first call: Release and return? Confirm.
Calling several persons simultaneously Step by Step Conference? Confirm. An alerting tone indicates that all three users have been interconnected to form a conference circuit. Setting up a conference (Hicom 300 E/H – not used in US) With a conference circuit, you can converse with up to seven other persons simultaneously. These can be either internal or external users. Setting up an add-on conference p Call the first user. Start conference? Select and confirm. p Call the second user.
Calling several persons simultaneously Step by Step Chairing a conference If you are the user who set up the conference, then you are also the conference leader. Only the conference leader can expand the conference, disconnect members from the conference or hand over leadership to another conference member. Conf. 1-2-3-4 Consultation? > Each member of the conference is assigned a consecutive number on the display. The conference leader always has the number "1".
Calling several persons simultaneously Step by Step Station controlled conference (HiPath 4000) In a station controlled conference you can include up to 8 internal and external users. Users with system telephones can execute or use all of the following functions. ISDN telephones and external users are passive users - they can only be included in an existing conference. You can include users and conferences from a distant system into your conference.
Calling several persons simultaneously Step by Step Setting up a conference You can set up a conference from any of the following types of connection: • • • single call consultation call waiting call Starting a conference from a single call You want to set up a conference. You receive a call. or p You call another user. Select and confirm. Start conference? p Call the second user. Announce that a conference is to be set up. Confirm. You will receive the message "1 is your position".
Calling several persons simultaneously Step by Step Expanding the conference Any member of the system conference can expand the conference by • • • calling another user and adding this person to the conference adding a user to the conference from a consultation call accepting a waiting call and adding the caller to the conference. Calling and adding another user You intend to call another user and to add this person to the conference. Select and confirm. Add on to conference? p Call the new user.
Calling several persons simultaneously Step by Step Accepting a waiting call and adding it to the conference If you receive a waiting call during the conference (call waiting function is activated), you can add this user to the conference. An alerting tone is audible. The lamp flashes. Press the key. You are connected to the waiting caller. The conference is placed on hold. Call pickup Select and confirm to add the waiting caller to the conference. Conference? or Toggle/Connect? Select and confirm.
Calling several persons simultaneously Step by Step During the conference You are taking part in a conference with 3 to 8 members and you wish to know about the other members or to disconnect a member. Viewing member information View members? No. member No. Select and confirm. > 1 Next conference party? > The display shows the name and call number of the other member with lowest member number. Next conference party? > Confirm to display the next member.
Calling several persons simultaneously Step by Step Transferring a call If the person you are conversing with wishes to be transferred to one of your colleagues, you can transfer the call to this third party. Extending the call with prior announcement: Consultation? Confirm. US: Start transfer? Select and confirm. p Call the other party and inform him or her that the waiting user wishes to be put through. t Replace the handset. The two users are connected to each other.
Calling several persons simultaneously Step by Step Using the switchover button (HiPath 4000) The switchover button that must be configured by your system administrator can be used for the following functions: • consultation (return to the call being held or the conference being held) • toggling • accepting a waiting call • accepting a group call Waiting call You hear a call-waiting tone. Information about the call appears in the display. Switchover Press the flashing key to accept the waiting call.
Calling several persons simultaneously Step by Step Re-indication (HiPath 4000) During an internal or external waiting call or consultation, you can have information about the first call - call number or subscriber name - shown briefly in the display. Your system administrator must install a key for reindication beforehand. The display can be assigned for terminal devices with or without line keys. n During a waiting call or consultation.
System-wide parking (HiPath 4000) Step by Step System-wide parking (HiPath 4000) On the HiPath 4000, you can park up to 10 internal and/ or external calls and take them at another telephone.
System-wide parking (HiPath 4000) Step by Step Parking a call manually and then taking it at a later date You can manually park a call to your telephone at a free parking position and take it at your telephone or another telephone at a later date. This function can also be used with telephones that do not have a display. Parking via the keypad Confirm. Consultation? p Enter the system code for system parking (if you have any problems ask your system administrator). Enter the code! d ...
System-wide parking (HiPath 4000) Step by Step Parking via "system parking" (only telephones without a display) Press key (must be installed). System parking d ... m Enter and note a parking position number (0 to 9). The call has been parked. t Replace the handset. Taking a parked call Via the keypad n Lift the handset or use the speakerphone function. p Enter the system code for "system parking" (if you have any problems ask your system administrator). Enter the code! d ...
System-wide parking (HiPath 4000) Step by Step Parking is not possible If all the parking positions or the selected parking position are occupied, or there is some other reason why parking is not possible, an acoustic warning and a visual warning are output. Automatic parking If all the parking positions are occupied, a display message indicating that all the parking positions are occupied is output, as is a continuous tone. Confirm and continue the call. Return to held call? or t Replace the handset.
Using saved numbers to make calls Step by Step Using saved numbers to make calls Using a call list (missed calls) If you are unable to take an external and/or an internal call, this call request is saved in a call log. Your telephone can also be configured so that answered calls are entered in this call log. Your telephone saves the last 6 outgoing and the last 12 incoming calls in chronological order. Each call is assigned a time stamp.
Using saved numbers to make calls Step by Step The first call in the call log is displayed: User 32456 Hardy G. Busy 25.10. 15.30 > Date and time of the entry and reason for the entry. The display begins with the most recent (unanswered) call. If the party has called more than once, the number of times this party called is displayed. Displaying further calls from the list: Next call? Select and confirm. Ending call log viewing: program/service Press the key. The lamp goes out.
Using saved numbers to make calls Step by Step Last number redial If your telephone is configured for this type of redialing, each number dialed is saved for possible redialing. Last no. redial or p Enter the code! Press the key. Enter your individual code for Last Number Redial (if necessary, ask your system administrator). The other party answers: n Lift the handset. or With the handset on-hook: speakerphone.
Using saved numbers to make calls Step by Step Dialing with individual speed dialing numbers Precondition: You have saved individual speed dialing numbers (! page 58). Press the key. The lamp lights up. program/service g Enter the service code. or Select and confirm. Use speed dialing? and d.m Enter the speed dialing number. This can be also "00 to 19" or "00 to 29" for 20 or 30 individual speed numbers. These are referred to as individual speed indexes. The other party answers: n Lift the handset.
Making project calls Step by Step Making project calls External calls can be assigned to specific projects. Precondition: Project numbers (from 1 to 5) have been configured for specific projects and you have a code for the project in question. Setting up a project call Press the key. The lamp lights up. program/service p Enter a service code between 61 (for project number 1) and 65 (for project number 5). p Enter the PIN. or Press the key. The lamp lights up.
Making project calls Step by Step Call duration display (cost display) The call duration display is configured by your System Administrator. The display shows either the duration of the call or the cost of the call. The display can be switched off. The call duration is shown in the first line display on the right with format HH:MM:SS. The display appears ten seconds after the call has begun. The cost display feature must be applied for from the network operator and configured by your System Administrator.
If you do not get through... Step by Step If you do not get through... Using the callback function If the telephone that you have called is busy or there is no answer, you can request a callback. This also applies to external calls via ISDN switching centers. This saves you having to dial the number repeatedly.
If you do not get through... Step by Step Checking/cancelling saved callback requests Precondition: You have saved callback requests. Display callback? Select and confirm. The oldest entry is displayed first. Next callback? Select and confirm to view further entries. Canceling an entry that is displayed: Delete? Select and confirm. Ending: program/service Press the key. The lamp goes out. Camping on a colleague’s call Precondition: The internal party whom you have called is busy.
If you do not get through... Step by Step Overriding a colleague’s call (intrude) Precondition: The station user whom you have called is busy. You need to contact this colleague urgently. Override? Select and confirm. Both the colleague and the other party hear an alerting tone. You can speak immediately. To override, you must have the appropriate class of service. Override is not possible if the called party is protected by the Privacy function.
Telephone settings Step by Step Telephone settings Adjusting the ringer volume u or v Press one of the keys when the telephone is idle. Ringer volume? Confirm. u or v To increase/decrease the volume: keep pressing the keys until the desired volume level has been reached. Save. Adjusting the ringer pitch u or v Press one of the keys when the telephone is idle. Ringer pitch? Select and confirm. u or v Changing the pitch: keep pressing the keys until the desired pitch has been reached. Save.
Telephone settings Step by Step Adapting the speakerphone function to the acoustics of your room This option is not available for the optiPoint 500 economy/basic. To improve the clarity of voice transmission during speakerphone conversations, you can adapt the microphone sensitivity of your telephone to suit the acoustics of your room ("normal room"/"reverberating room"/ "soundproofed room"). u or v Press one of the keys when the telephone is idle. Hands-free mode? Select and confirm.
Telephone settings Step by Step Backlit Display This function is only available with the optiPoint 500 advance. When using the optiPoint 500 advance, for example, when entering a number, the display’s backlight automatically turns on. The backlight turns off a few seconds after you have finished activity. Adjusting the display contrast (only HiPath 4000) The display has four contrast levels that you can set according to your light conditions. u or v Press one of the keys while the phone is idle.
Telephone settings Step by Step Locking your telephone You can prevent unauthorized persons from using your telephone (and the telephone directory) during your absence. Precondition: You have been assigned a personal identification number (PIN) by your system administrator. Preventing unauthorized dialing: Press the key. The lamp lights up. program/service jk Enter the service code. or PIN / COS? Select and confirm. Change COS? Select and confirm.
Telephone settings Step by Step Enabling the telephone again: Press the key. The lamp lights up. program/service jk Enter the service code. or PIN / COS? Select and confirm. Change COS? Select and confirm. and p Enter the PIN (code number). Input is followed by the display: "Executed". Selecting the language for user prompts (displays) Your HiPath 4000 or Hicom 300 E/H (not used in US) system can be configured for up to five different languages. The first language programmed is the default.
Storing numbers, system functions and timed reminders Step by Step Storing numbers, system functions and timed reminders You can save a frequently required number or a frequently used function on any key that has not been preprogrammed by your system administrator. The keys on the optiPoint key module add-on unit can be assigned on two levels. Before storing, you can check the key assignment (! page 62). Storing a repertory dialing number on a key Press the key. The lamp lights up.
Storing numbers, system functions and timed reminders Step by Step Storing a number for redialing Precondition: Your telephone is programmed for "Saved number redial" not "Last number redial". Storing a caller’s number or a number that has been dialed You are still on the phone with someone you have called or someone has called you and whose number appeared on your display. Saved no. redial Press the key. "Saved" is displayed. Speaker Press the key. The lamp goes out. or t Replace the handset.
Storing numbers, system functions and timed reminders Step by Step Saving individual speed dialing numbers You can save a number on each of digit keys 0 to 9 and then dial these numbers at the push of a button (! page 45). This can be also "00 to 19" or "00 to 29" for 20 or 30 individual speed numbers. These are referred to as individual speed indexes. Press the key. The lamp lights up. program/service Destinations? Confirm. Speed dialing? Select and confirm.
Storing numbers, system functions and timed reminders Step by Step Keys that have been preprogrammed by your system administrator cannot be changed. Then "Return?" is shown. You can now activate the function directly by pressing the key. For functions, such as call waiting, that can be alternately activated/deactivated, you activate the function when you press the key and subsequently deactivate it when you press the key again. The key’s lamp is lit when the function is active.
Storing numbers, system functions and timed reminders Step by Step and Delete? program/service 60 Select and confirm. Press the key. The lamp goes out.
Checking the telephone Step by Step Checking the telephone Checking its functionality You can test the functionality of your telephone. This includes the following checks: • Are all the key lamps operating properly? • Is the display operating properly? • Do all the keys function? • Are there any problems with the speaker, handset, ringing tone volume, ringing tone pitch, alerting tone or speakerphone function? (The speakerphone function is not available with the optiPoint 500 economy/ basic).
Checking the telephone Step by Step Checking the assignment of functions to keys You can check which functions have been pre-assigned to specific keys on your telephone. You can also check what you have saved on individual keys yourself. The following types of key assignment are possible: • Repertory dialing (! page 56) • Direct station selection (! page 106 and ! page 108) • Function (! page 58) Precondition: The telephone is in the idle state. Press the key. The lamp lights up.
Forwarding calls Step by Step Forwarding calls Using call forwarding (Hicom 300 E/H not used in US) Using fixed call forwarding Fixed call forwarding can be activated in a matter of seconds. It is advisable to use this type of call forwarding in order to reroute calls to a mailbox or to a permanent deputy during your absence, for example. Storing/changing a destination Press the key. The lamp lights up. program/service ef Enter the service code. or Destinations? Confirm. Fixed call forw.
Forwarding calls Step by Step Delete? Select and confirm. Deactivating call forwarding With the "call forwarding" key: Call forwarding Press the key. The lamp goes out. Via the Service Menu: Call forwarding off? Select and confirm when the telephone is in the idle state. Activating call forwarding With the "call forwarding" key: Call forwarding Press the key. The lamp lights up. Via the Service Menu: Fixed call forw. on? Select and confirm when the telephone is in the idle state.
Forwarding calls Step by Step If you enter a number belonging to a networked Hicom system, you must conclude number input with r. Confirm. Call forwarding is activated immediately. Save? Storing a destination for fax calls/ activating call forwarding Press the key. The lamp lights up. program/service e Enter the service code. or Destinations? Confirm. Variable call forw.? Select and confirm. and qhgpp Enter in turn: code, own number, wanted destination number. Save? Confirm.
Forwarding calls Step by Step Using call forwarding (HiPath 4000) You can program two types of call forwarding: • Station fixed forwarding1, and • station variable forwarding With station fixed forwarding you can program a forwarding destination that will remain valid until you change or delete it. This forwarding function can be switched on and off.
Forwarding calls Step by Step Station fixed forwarding If you have programmed a forwarding destination for station fixed forwarding, you can activate and deactivate the forwarding facility either in the program/service menu or with a forwarding key configured by your system administrator. The programmed forwarding destination remains valid until you change or delete it. Programming/changing a forwarding destination Press the key. The lamp lights up. program/service Destinations? Confirm.
Forwarding calls Step by Step or Deactivate? Select and confirm. Station fixed forwarding is deactivated Fixed forwarding off Output on first line display. If station variable forwarding was previously programmed and activated, it is deactivated and the forwarding destination is deleted. Deactivating station fixed forwarding in the idle menu You can also deactivate station fixed forwarding in the idle menu. Select and confirm. Station fixed forwarding is deactivated.
Forwarding calls Step by Step Station variable forwarding With station variable forwarding you can choose between 6 different types of call forwarding: • Station variable unconditional/all forwarding – forwarding for internal calls only – forwarding for external calls only – forwarding for both internal and external calls • Forwarding for busy (int/ext) • Forwarding after no answer (int/ext) • Forwarding for busy and ring no answer The forwarding types are mutually exclusive except for forwarding for inte
Forwarding calls Step by Step FWD-ALL-INT off Output on first line display. Next forwarding type? > Output on second line display. To select the next station variable forwarding type. FWD-ALL-EXT off Output on first line display. Next forwarding type? > Output on second line display. or To edit the current station variable forwarding type. Output on first line display. FWD-ALL-INT off Enter destination: > Output on second line display.
Forwarding calls Step by Step Unconditional variable programming can also be activated in the idle menu. Var. call forw. on? Select and confirm while the phone is idle. p Enter the number of the destination. If you enter a cross-system number, you must press r after entering the number. Confirm. This also activates the forwarding facility. Save? Deactivating station variable forwarding You can deactivate all station variable forwarding types in the Service Menu. program/service Press the key.
Forwarding calls Step by Step Checking forwarding To check up on the status of the forwarding types, proceed as described on ! page 69. The status "ON" or "OFF" is shown in the first line. The forwarding destination is shown in the second line display if this station variable forwarding type is activated.
Forwarding calls Step by Step System call forwarding Forwarding of internal or external calls can be routed independently to unique destinations for each forward type: • • • • unconditionally all calls when the line is busy when the call is not answered do not disturb Unconditional call forwarding should only be used if the line is for outgoing calls only (for example, on an elevator).
Forwarding calls Step by Step Call forwarding via code numbers The following call-forwarding modes can be set up via codes: Call-forwarding mode Code (example) Programming and activating fixed call-forwarding *51 Activating fixed call-forwarding *41 Clearing (and de-activating) fixed call-forwarding #51 De-activating fixed call-forwarding #41 Programming and activating unconditional, variable call-forwarding *42 Programming and activating variable callforwarding for internal calls *44 Progra
Forwarding calls Step by Step Programming and activating call-forwarding p n Lift the handset. Enter the code! Enter a code number, say *51, (ask your system administrator). You will hear the dialing tone. p Enter the number of the destination. r Enter the terminating character. You should hear a con- firmation tone, call forwarding has then been activated. t Replace the handset. Activating fixed call-forwarding n Lift the handset.
Forwarding calls Step by Step Activating fixed call-forwarding n Lift the handset. Call forwarding Press the fixed call-forwarding key. The lamp comes on. t Replace the handset. De-activating call-forwarding Call forwarding Press key. Lamp goes out. Delayed call-forwarding (HiPath 4000) Installed for the whole system by your system administrator. Requirements: Waiting call must be installed (! page 18).
Forwarding calls Step by Step Forwarding calls for a different terminal You can save, activate, check and deactivate call forwarding for another telephone, fax machine or PC from your own telephone. To do so, you need to know the PIN for this terminal or you must have the "Call forwarding for remote terminal" class of service. Your system administrator can help you in both cases. Storing a destination for another telephone/activating call forwarding program/service Press the key. The lamp lights up.
Forwarding calls Step by Step Storing a destination for fax, PC or busy/ activating call forwarding program/service Press the key. The lamp lights up. Destinations? Confirm. Forward station no.? Select and confirm. Forward other? Select and confirm. p Enter the code for the type of call forwarding required. The codes are defined by your system administrator.
Forwarding calls Step by Step Checking/deactivating call forwarding for another telephone program/service Press the key. The lamp lights up. Feature settings? Select and confirm. Forward station no.? Select and confirm. Variable call forw.? Confirm. p Enter the number of the other telephone. Finished? Confirm. Completed? Confirm (US). p Enter the PIN (only if your own station does not have the "Call forwarding for remote terminal" class of service). Finished? Confirm.
Forwarding calls Step by Step Checking/deactivating call forwarding for fax, PC or busy program/service Press the key. The lamp lights up. Feature settings? Select and confirm. Forward station no.? Select and confirm. Forward other? Select and confirm. p Enter the code for the type of call forwarding required. The codes are defined by your system administrator.
Using a different telephone in the same way as your own Step by Step Using a different telephone in the same way as your own You can log on to another telephone belonging to the HiPath 4000 or Hicom 300 E/H system (not used in US) via a personal identification number (PIN) (also telephones of networked HiPath 4000 or Hicom 300 E/H (not used in US) systems, for example, at other branches of your company).
Using a different telephone in the same way as your own Step by Step Select and confirm. If you have several PINs and wish to use another one, select the other PIN. PIN 1? With the display "Enter station no." or "Enter ID", you are requested to enter the PIN. Entering the PIN for your own HiPath 4000 or Hicom 300 E/H (not used in US) system: p Enter internal PIN.
Using a different telephone in the same way as your own Step by Step Identification with the chip card Precondition: You have been assigned a chip card by your system administrator for logon at other telephones. The optiPoint 500 at which you wish to log on must be equipped with a chip card reader (optiPoint 500 signature module). Chip card reader: Within your own HiPath 4000 or Hicom 300 E/H (not used in US) system: Insert chip card Insert the chip card. All lamps light up briefly.
Relocating with the telephone Step by Step Relocating with the telephone Check with your system administrator whether this is possible with your telephone system. After consulting with your system administrator, you can log off your telephone from its present station line and then log it on at the new station line. Note that the settings on your telephone (programmed keys) are not affected by the move.
Using HiPath 4000 as an intercommunication system Step by Step Using HiPath 4000 as an intercommunication system You can voice call an internal HiPath 4000 user via the loudspeaker in his or her telephone to set up a connection. You can also initiate voice calling from consultation.
Using HiPath 4000 as an intercommunication system Step by Step System-wide voice calling From your telephone, you can voice call any internal user whose telephone provides the speakerphone function or has a loudspeaker. Voice calling to a variable destination A destination subscriber is voice called via his internal call number. n Lift the handset. or with the handset cradled: Hands-free talking (you cannot use this function with optiPoint 500 economy/basic).
Using HiPath 4000 as an intercommunication system Step by Step Voice calling to a fixed destination The system code-number for "voice calling" + the destination call number is programmed onto a repertory key (! page 58). Press the programmed repertory key. A connection to the destination loudspeaker is immediately set up. The other functions are the same as those for “Voice calling to a variable destination” on page 86.
Using HiPath 4000 as an intercommunication system Step by Step A connection to the destination loudspeaker is set up immediately, if • • • there is no busy condition the handset is cradled and voice-calling protection has not been activated The called party accepts the voice call by lifting the handset. If the called party presses the loudspeaker key or the line key (if installed), the connection is aborted.
Using HiPath 4000 as an intercommunication system Step by Step Two-way voice calling to a variable destination With two-way voice calling within a group the destination loudspeaker and microphone are automatically activated. n Lift the handset. or if the handset is cradled: Handsfree talking (you cannot use this function with optiPoint 500 economy/basic).
Using HiPath 4000 as an intercommunication system Step by Step Announcement to all members of a line group Using this function, you can make a simultaneous announcement to all members (10 to 40) of a line group. After you have set up the group call, you will receive a confirmation tone which tells you that you can start your announcement. n Lift the handset. or With the handset cradled: Handsfree talking (you cannot use this function with optiPoint 500 economy/basic).
Making multiline calls Step by Step Making multiline calls Using line keys Line keys are configured by your system administrator. The station number of each station user is assigned to a line and is the primary line of that team member. The same line is configured on the line keys of the other station users as a secondary line. Each station user can use any of the line keys that are available. Numbers that have been saved on your telephone can only be used for line key dialing on your own telephone.
Making multiline calls Step by Step The different states of line key lamps The lamp is not lit – the line is free and can be used. Line or The lamp is lit – line is busy. Line or The lamp is flashing – a call is on the line: answer the call. Line or The lamp is flashing faster – a call is on hold. Line or Line The lamp is flashing fasest – a call ist forwarded – . Preview (HiPath 4000) You are speaking on one line. A call is incomming on another line key.
Making multiline calls Step by Step Taking calls on line keys If several calls are received at the same time, you can take the calls in the order in which they are offered to you - or you can give priority to certain calls. Precondition: Your system administrator has specified the sequence in which incoming calls are answered. Taking calls in the order offered Your telephone rings (ringing signal). The caller is displayed, for example, "3235 Brown". The lamp for the relevant line key flashes rapidly.
Making multiline calls Step by Step Activating/deactivating ringer When you are making a call on a line, you may be disturbed by the ringing signals for other incoming calls. If ringer cutoff has been configured, your telephone does not ring. Incoming calls are then signalled by the flashing of the line keys. With the Ringer Cutoff key configured: Ringer cutoff To activate ringer cutoff: Press the key. The lamp lights up. The telephone does not ring for incoming calls.
Making multiline calls Step by Step Dialing with line keys Your telephone can be configured with either automatic or selectable line seizure. Your system administrator specifies whether a line (and which line) is seized automatically when the handset is lifted or when speakerphone is activated. The display "Please select a line", that you receive after lifting the handset or pressing the loudspeaker key, instructs you to seize a line. Dialing with automatic line seizure: n Lift the handset.
Making multiline calls Step by Step Identifying the line used If several lines are seized at the same time, you can find out which line you are conversing on. With the Show Used Line key configured: Press the key. Show used line Via the program/service key: Press the key. The lamp lights up. program/service lj Enter the service code. or More features? Select and confirm. Show used line? Select and confirm. The number and status of the line currently in use are displayed.
Making multiline calls Step by Step Ending a call on a line key t Replace the handset. or Press the key that is lit. Speaker Adding another party to a line (conference) Precondition: There is a call on one of the lines. The line key lamp is lit. Press the line key. Conference tone can be heard by you and by the users who are already connected. All three parties can now talk to one another. The lamp remains lit.
Making multiline calls Step by Step or More features? Select and confirm. Privacy is off? Select and confirm. Bridging is now permitted. Preventing bridging Even if the Privacy function has not been configured for your telephone, you can still prevent busy bridging . The Privacy function applies to the call in progress or to your next call. You are already engaged in a call on a line. or n Lift the handset. With the privacy key configured: Press the key.
Making multiline calls Step by Step Holding a call on a line key and retrieving it Precondition: You have taken a call on a line key (! page 93) or you are making a consultation call. Placing on hold: Press the key. Hold or Select and confirm. Hold? The line key of the call on hold flashes . The call can be resumed at any telephone programmed with this line key. Retrieving the call: Press the flashing line key. Continue the call.
Making multiline calls Step by Step Picking up a held call A colleague in an open-plan office has put a call on hold on a line key and requests you (verbally) to take over the call. Your telephone does not have a key for this line. n Lift the handset. Direct call pickup? Select and confirm. p Enter the station number of the telephone at which the call was held. You automatically pick up this call.
Making multiline calls Step by Step Storing and activating a station fixed call forwarding destination for a line Line Press the line key for the required line. The lamp lights up. program/service Press the key. The lamp lights up. for Hicom 300 E/H (not used in US) Destinations? Confirm. Fixed call forw.? Select and confirm. The fixed call forwarding destination for the line which has already been stored is indicated on the display.
Making multiline calls Step by Step Cancelling the station fixed call forwarding destination Precondition: The telephone is in the idle state. A station fixed forwarding destination has been saved (! page 101). Line Only if it is not your primary line: Press the line key for the required line. program/service Press the key. The lamp lights up. for Hicom 300 E/H (not used in US) ef Enter the service code. or Destinations? Confirm. Fixed call forw.? Select and confirm.
Making multiline calls Step by Step Call forwarding? Select and confirm. Deactivate? Confirm. You will find further HiPath 4000 features on ! page 68.
Making multiline calls Step by Step Group call and pickup If a member of a pickup group does not answer a call within 15 seconds (depending on the system), the other members of the team hear an alerting tone. Telephone in the idle state: The telephone rings. The display shows: "Call for...". n and Call pickup Lift the handset and press the call pickup key. You have now taken over the call. or Call pickup Press the call pickup key only. You are in the speakerphone mode.
Making multiline calls Step by Step Having the number of the called station displayed If the number of the station for which you (as a member of a call pickup group) wish to pick up a call does not appear on the display, you can enter the code for "Display on request" after lifting the handset. If you are not sure of this feature access code, ask your system administrator: n Lift the handset. After the code has been entered, the station number of the telephone that has been called is displayed.
Making multiline calls Step by Step or Confirm. Activate? Group park and retrieval of call You can park a call within the call pickup group on one telephone and then continue it at a different telephone. Parking the call: Call park Press the key. The key flashes at all telephones in the team. t Replace the handset. Retrieving the call: Call park Press the flashing key. Continue the call. Calling a station directly Precondition: DSS keys have been configured at your telephone (! page 62).
Making multiline calls Step by Step Calling a direct station selection (DSS) user Note the lamp status of the DSS key! The lamp is not lit – the user is not making a call: Jones Press the DSS key, for example, "Jones". n Lift the handset. or With the handset on-hook: you are in speakerphone mode. The lamp is lit – the user is making a call: Jones Press the DSS key. You are camped on to the other party’s call.
Making calls in an executive/secretary team (not used in US) Step by Step Making calls in an executive/ secretary team (not used in US) Each executive/secretary team is configured by your system administrator. An executive/secretary team can consist of a maximum of 4 executive telephones and 2 secretarial telephones.
Making calls in an executive/secretary team (not used in US) Step by Step Lamp is lit – the secretary is making a call: Press the key. You are camped on to the secretary’s call. The secretary hears an alerting tone; the call pickup key flashes. Secretary n If the secretary accepts the call: Lift the handset. or Handset on-hook: speakerphone. The procedure is the same for a direct call from the secretary’s office to the executive – with the executive DSS key.
Making calls in an executive/secretary team (not used in US) Step by Step Extending a call to the executive Precondition: You have taken a call for the executive in the secretary’s office. Executive Press the DSS key for the executive. You are connected to the executive. Extending the call with prior announcement: Inform the executive that a call is waiting. t Replace the handset. Extending the call without prior announcement: t Replace the handset immediately.
Making calls in an executive/secretary team (not used in US) Step by Step Taking calls for other executive/ secretary teams If several executive/secretary teams have been configured, you can pick up calls for other teams. n Lift the handset. Executive 3 Press the flashing DSS key, for example, "Executive 3". Call pickup is also possible during a call in progress. Please request the other party to wait briefly before you press the flashing key.
Making calls in an executive/secretary team (not used in US) Step by Step Activating/deactivating call waiting for executive As the executive, you can specify whether your calls are to be received in the secretary’s office while you are conducting a call. If you are making a call and at the same time expecting an important call, it is advisable to activate the call waiting function, for example. Press the key. The lamp lights up. program/service fe Enter the service code.
Making calls in an executive/secretary team (not used in US) Step by Step Using the call signal function (HiPath 4000) If a call signal key has been configured on your executive telephone you can generate a call signal on a particular destination telephone (for example, in the secretary's office) by pressing this key. When a call signal is received the number of the calling telephone is displayed briefly on the destination telephone.
Labeling, documentation and accessories Labeling, documentation and accessories Labeling Key Fields (not used in US) You can chose from the following options to label the keys with the functions/call numbers saved (! page 10, ! page 11, ! page 56): Labeling • by hand: Labeling strips are delivered with your optiPoint. Write the function or a name on the matching strips within the white field and attach them to your optiPoint.
Labeling, documentation and accessories Attaching a Station Number Label (not valid for US) Self-adhesive emergency number labels are also delivered with your optiPoint. Write the emergency number on the label (fire department, police, own telephone numbers), then remove and insert it in the recess on the telephone when the handset is lifted. Documentation You can find this user manual in the Internet in PDF format under http://www.hipath.
Labeling, documentation and accessories Accessories With the following accessories, you can customize your telephone (not optiPoint 500 eco) to suit your own personal needs. The optiPoint adapters are slide-in modules that can be inserted in the option bay on the bottom of the optiPoint. optiPoint key module: Add-on unit with16 freely programmable keys. Up to two of these add-on units can be connected to your phone.
Labeling, documentation and accessories Use of computer-aided telephone applications A PC can be connected via the built-in USB interface on the system telephone (not optiPoint 500 eco) and a USB cable. The "CallBridge TU" TAPI driver software1, available from Siemens, enables use of numerous market telephone applications on your PC. The USB-adapted TAPI driver software can be downloaded from the Internet at no charge. The Internet adress is http://www.hipath.com (Downloads/Software). 1.
Advice for users Step by step Advice for users Care of the telephone • • • Use either a damp cloth or an antistatic cloth to clean the telephone. Never use a dry cloth! If the telephone needs to be cleaned thoroughly, use a neutral, diluted, surface-active cleaning agent. Ensure that all traces of the cleaning agent are removed with a damp cloth (using water only!). Never apply a cleaning agent that contains alcohol or that is liable to harm plastic surfaces; never use an abrasive cleaning powder.
Advice for users Step by step Dealing with error messages on the display Time exceeded Possible cause: Maximum input time exceeded. Handset not replaced. Possible response: Enter digits more quickly; avoid lengthy pauses between keystrokes. Please try later Possible cause: System is overloaded, no lines free, queue is full. Possible response: Wait and then try again later. Currently not accessible Possible cause: a) The function is not available at this time. b) The number you dialed does not exist.
Advice for users Step by step Possible response: Correct your input, select a permissible option, enter the number in full. Not authorized or Not allowed Possible cause: a) Attempt to use a barred function. b) PIN entered incorrectly. Possible response: a) Contact your system administrator for authorization to activate this function. b) Enter the PIN correctly. Not available Possible cause: Number not entered completely, star or pound key not pressed.
Index Index A Acoustic adapter ...................................... 116 Active speaker box .................................. 116 Add-on conference .............................. 28, 97 Add-on microphone ................................. 116 Analog adapter ......................................... 116 Angle of display .......................................... 53 Automatic call forwarding ................... 64, 73 F Fixed call forwarding ......................... 63, 101 Forwarding calls ..............
Index N S Number label ............................................ 115 Number suppression ................................. 25 Saved number redial .................................. 43 Second call .................................................. 18 Second call (executive) ........................... 112 Second handset ....................................... 116 Second telephone (executive) ............... 111 Selection with keys ................................... 13 Service Menu ....................
Important functions at a glance Important functions at a glance Making a call: Either: n + p Or: p + when the other party answers n or speakerphone. Saved number redial: Save: Either: The connection has been made. Or: Any number: +p+ New entry? Redial: n + . + Redial . Save? . Redial Last number redial: n + Last no. redial Redial + Service Menu . Switching between the handset and speakerphone during a call: From handset to speakerphone: hold down +t.
Important functions at a glance Setting up a conference call: First call + + Start conference? + p. Add on to conference? +p+ Saving/activating variable call forwarding: Variable call forw.? + p(destination) + Conference? . Save? Checking call list: + Service Menu Ending: + Destinations? or Incoming calls? Call log? + . Outgoing calls? . Service Menu Dialing displayed call: . Output? Saving individual speed dialing numbers: + Service Menu p (0...
Maximum Service Menu functions available (HiPath 4000) Maximum Service Menu functions available (HiPath 4000) Press the "Service Menu" key. Use and in order to select functions. Or use the service codes, e.g. 2 1 for "second call on/off".
Maximum Service Menu functions available (Hicom 300 E/300 H) Maximum Service Menu functions available (Hicom 300 E/300 H) Press the "Service Menu" key. Use and to select functions. Or use the service codes, for example, 2 1 for "waiting call on/off".
1P A31003-H8400-B307-2-7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Reference No.: A31003-H8400-B307-2-7619 • Printed in the Federal Republic of Germany BA 08.07.
