s HiPath 4000 Hicom 300 E/300 H User Guide optiPoint 500 economy optiPoint 500 basic optiPoint 500 standard optiPoint 500 advance
About these Operating Instructions These Operating Instructions describe the use of the optiPoint 500 economy, optiPoint 500 b asic, optiPoint 50 0 standard optiPoint 50 0 advance telephones in conjunction with the HiPath 4000 Communication Server, Version 1.0 and Hicom 30 0 E/300 H, all Versions They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone.
Basic Usage Instructions Basic Usage Instructions optiPoint 500 ec onomy basic standard advanc e Function keys 12 12 12 19 - - 9 9 Full-duplex handsfree function Display illumination - - - 9 Headset connection - - - 9 USB interface - 9 9 9 Interface for add-on equipment - 9 9 9 Option bay 0 1 1 2 The optiPoint 500 economy/ basic/standard Keys for telephone settings Display Fixed function keys Handset Speaker for open listening Handsfree conversing microphone (opt
Basic Usage Instructions optiPoint 500 advance control panel with optiPoint key modules Keys for telephone settings Display Fixed function keys Handsfree conversing microphone Handset Speaker for open listening Shift key for second key level Dialing keypad Key for confirming a function Key for scrolling optiPoint 500 key module with to functions additional programmable keys Permanently assigned function keys for basic, enhanced, multiline and team functions (exam ple): Variant: Se rvice Menu Cal
Basic Usage Instructions Step by Step How to use this user guide The operating procedures are presented in a logical sequence in the colored column. The symbols used have the following meanings: C Lift the handset. I Replace the hand set. D Enter number or code. J or K Press the setting keys on the telephone. Service Menu Press the key. Speaker Press the key that is lit. Chef Press the key that is flashing. Con sultation? The selection option is shown on the d isplay. Confirm with key .
How to activate functions Step by Step How to activate functions ... directly Cer tain functions can be selected directly in the idle state, for example: Make your selection with . Var. call forw. o n? and confirm it with Other functions can be selected directly in certain call situations. You dial a number b ut the other par ty is busy: Confirm with Callback? . or Make your selection with and dial another number. Dial again? , confirm it with ...
How to activate functions Step by Step Which functions can be used? Basic and enhanced functions You can use all of the communication platform’s basic and enhanced functions that are offered in the dialog on the display, in the service menu and on the function keys. Additional multiline and team functions Æ page 69 These are configured by System Sup port. You can use the multiline and team functions in addition to the basic and enhanced-convenience functions.
How to activate functions Step by Step How to make best use of your telephone • • No doubt you have colleagues or outside business associates to whom you make frequent calls. You can save a great deal of time and effor t by storing these numbers on keys (Storing a speed dialing number on a key Æ page 48). All too often the number you have dialed is busy. But afterwards you are extremely busy and completely forget to try calling it again.
Contents Basic Usage Instructions . . . . . . . . . . . . . . . . . . . . . . 3 The optiPoint 500 economy/basic/standard . . . . . . . . . . . . . . . . . . . . . . . 3 optiPoint 500 advance control panel with optiPoint key modules . . . . . . 4 How to use this user guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 How to activate functions . . . . . . . . . . . . . . . . . . . . . 6 ... directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Suppressing your number on called party’s display . . . . . . . . . . . . . . . 24 Direct call to a colleague via loudspeaker (voice calling) . . . . . . . . . . . . 24 Entering commands with tone dialing (DTMF suffix dialing) . . . . . . . . . 25 Calling several persons simultaneously . . . . . . . . 26 Making a second call (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alternating between two calls (toggling) . . . . . . . . . . . . . . . . . . . . . . . .
Contents Adapting the speakerphone function to the acoustics of your room . . . Setting the volume of the alerting tone . . . . . . . . . . . . . . . . . . . . . . . . . Backlit Disp lay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the display contrast (only HiPath 4000) . . . . . . . . . . . . . . . . . Adjusting the angle of the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Locking your telephone . . . . . . . . . . . . . . . . . . .
Contents Identifying yourself with PIN and dialing . . . . . . . . . . . . . . . . . . . . . 65 Identification with the chip card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Deactivating identification at the other telephone . . . . . . . . . . . . . . . . . 67 Relocating with the telephone . . . . . . . . . . . . . . . . 68 Disconnecting the telephone from its present station line . . . . . . . . . . 68 Reconnecting the telep hone at the new station line . . . . . . . . . . . . . . .
Contents Picking up a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The lamp statuses of direct station selection (DSS) keys . . . . . . . . Calling a direct station selection (DSS) user . . . . . . . . . . . . . . . . . . Taking a call for a direct station selection (DSS) user . . . . . . . . . . .
Contents Ø Quick-reference operating instructions (appendix) 14
Answering calls and Making calls Step by Step Answering calls and Making calls Answering a call with the handset The telephone rings. The caller is displayed. C Lift the handset. Ending a call: I Replace the hand set. Answering a call via the speaker key (speakerphone) The telephone rings. The caller is displayed. Speaker Press the key. The lamp lights up. You are in speakerphone mode. (Note: optiPoint 500 economy/basic does not have a microphone.) J or K Increase or decrease the volume.
Answering calls and Making calls Step by Step Open listening You can allow other persons in the room to listen in on the call. Always inform the other p arty that you are switching to the speaker. Precondition: You are making a call with the handset. To activate: Press the key. The lamp lights up . Speaker To deactivate: Press the key. The lamp goes out. S peaker Switching to speakerphone This function is not available with the optiPoint 500 economy/basic.
Answering calls and Making calls Step by Step Using the call waiting function When you are expecting an imp or tant call, you should activate the call waiting function. A waiting call is signaled to you if you are on the phone. You can then either accept or disregard the waiting call. Activating/deactivating call waiting Press the key. The lamp lights up. Service Menu ;: Enter the service code. or Switch es? Select and confirm. Call waiting Select and confirm. and Activate? or Confirm.
Answering calls and Making calls Step by Step Using the mailbox Callers who dialed your number during your absence can leave a callback request in your mailbox. You will also find mail server voice/fax messages in your mailbox (if this facility is available). Retrieval from mailbox The lamp is list if there are new entries in the mailbox. Press the key. The first entry is d isplayed. Keep p ressing the mailbox key to see the other messages.
Answering calls and Making calls Step by Step Deleting mailbox entries The required entry is displayed. Delete? Select and confirm. You cannot delete (new) voice messages that you have not played back entirely. You can jump to the end of a message by entering 66. This designates the message as "old", thereby making it deletable. Terminating mailbox retrieval: Mailbox Press the key. The lamp goes out. Entries remain in the mailbox until you delete them.
Answering calls and Making calls Step by Step Incoming call on loudspeaker (voice calling) A colleague addresses you d irectly over the speaker. The speakerphone mode is automatically activated (not with optiPoint 500 economy/basic). Answering via sp eakerphone is immediately possible. or C Lift the handset and reply. You can ad dress the colleague directly (Æ page 24).
Answering calls and Making calls Step by Step Activating/deactivating stop voice calling You can prevent other persons from making direct calls to you. Any attempt to ad dress you directly via the loudspeaker will be changed to a normal call. Press the key. The lamp lights up. Service Menu ;< Enter the service code. or Switch es? Select and confirm. Voice call protect? Select and confirm. and Activate? or Confirm.
Answering calls and Making calls Step by Step Press the key. The lamp lights up . Service Menu ;; Enter the service code. or Switch es? Select and confirm. Do not distu rb? Select and confirm. The display indicates whether the d o not disturb facility has b een activated or d eactivated. and Activate? or Confirm. Deactivate? If do not disturb is active, you hear an alerting tone when you lift the handset. The attendant can override the do not disturb function to speak to you.
Making calls Step by Step Making calls Dialing with the handset off-hook C Lift the handset. E Internal: Enter the number. External: Enter the external code and the number. The called party is busy or does not answer: I Replace the hand set. Dialing with the handset on-hook E Internal: Enter the number. External: Enter the external code and the number. The called party answers. The call is on your speaker: C Lift the handset.
Making calls Step by Step Suppressing your number on called party’s display Suppression of the number indication only applies to the next call and is not saved together with the redial function. Press the key. The lamp lights up . Service Menu A; Enter the service code. Dial tone can be heard. or Additional fu nctio ns? Select and confirm. Display su ppression? Confirm. Dial tone can be heard. and E Enter the other party’s number.
Making calls Step by Step Entering commands with tone dialing (DTMF suffix dialing) This feature is not applicable for UK and other countries using tone dialing (default). After dialing a number, you can set tone dialing to activate equipment - such as an answering machine or an automatic information or switching system - by dialing commands in DTMF mode (DTMF = dual-tone multifrequency dialing). Press the key. The lamp lights up. Service Menu A: Enter the service code.
Calling several persons simultaneously Step by Step Calling several persons simultaneously Making a second call (consultation) During a call in progress you can set up a second call, for example, to obtain information. The first part y is p laced on hold. Con sultation? Confirm. E Make your call to the second part y. Release the second call – return to the first call: Release and return? Confirm.
Calling several persons simultaneously Step by Step Setting up a conference call: Con feren ce? Confirm. An alerting tone indicates that all three users have been interconnected to form a conference circuit. System-supported conference In a system-sup ported conference you can includ e up to 8 internal and external users. Users with system telephones can execute or use all of the following functions.
Calling several persons simultaneously Step by Step Setting up a conference You can set up a conference from any of the following t ypes of connection: • • • single call consultation call waiting call Starting a conference from a single call You want to set up a conference. You receive a call. or E You call another user. Select and confirm. Start conference? E Call the second user. Announce that a conference is to b e set up. Confirm. You will receive the message "1 is your position".
Calling several persons simultaneously Step by Step Expanding the conference Any member of the system conference can expand the conference by • • • calling another user and adding this person to the conference adding a user to the conference from a consultation call accepting a waiting call and adding the caller to the conference. Calling and adding another user You intend to call another user and to add this person to the conference. Select and confirm. Add on to conference? E Call the new user.
Calling several persons simultaneously Step by Step Accepting a waiting call and adding it to the conference If you receive a waiting call during the conference (call waiting function is activated), you can add this user to the conference. An alerting tone is audible. The lamp flashes. Press the key. You are connected to the waiting caller. The conference is placed on hold. Waiting call Select and confirm to add the waiting caller to the conference.
Calling several persons simultaneously Step by Step During the conference You are taking part in a conference with 3 to 8 members and you wish to know about the other members or to disconnect a member. Viewing member information View members? Select and confirm. > Next conference party? > The display shows the name and call number of the other member with lowest member number. Next con ference party? > Confirm to display the next member. No. member No.
Calling several persons simultaneously Step by Step Transferring a call If the person you are conversing with wishes to be forwarded to one of your colleagues, you can transfer the call to this third party. Extending the call with prior announcement: Con sultation? Confirm. E Call the other par ty and inform him or her that the waiting user wishes to be put through. I Replace the handset. The two users are connected to each other.
Calling several persons simultaneously Step by Step Toggling You are connected to two users. One user is waiting. The switchover lamp is on Switchover Press the key to switch over to the other user. The first user waits. Consultation You call a second user. The second user does not answer Switchover Press the key to return to the waiting user or the waiting conference. Group call You are connected to a single user. A group call is signalled. Information about the group call appears in the display.
Using saved numbers to make calls Step by Step Using saved numbers to make calls Using a call list (missed calls) If you are unable to take an external and/or an internal call, this call request is saved in a call log. Your telep hone can also be configured so that answered calls are entered in this call log . Your telephone saves the last 6 outgoing and the last 12 incoming calls in chronological order. Each call is assigned a time st amp.
Using saved numbers to make calls Step by Step The first call in the call log is displayed: User 32456 Hardy G. Busy 25.10. 15.30 > Date and time of the entry and reason for the entry. The display begins with the most recent (unanswered) call. If the party has called more than once, the numb er of times this party called is displayed. Displaying further calls from the list: Next call? Select and confirm. Ending call log viewing: S ervice Menu Press the key. The lamp goes out.
Using saved numbers to make calls Step by Step Last number redial If your telephone is configured for this type of redialing, each number dialed is saved for possible redialing. Last no. redial or E Ente r th e code ! Press the key. Enter your individual code for Last Numb er Redial (if necessary, ask System Support). The other party answers: C Lift the handset. or W ith the handset on-hook: speakerphone.
Using saved numbers to make calls Step by Step Dialing with individual speed dialing numbers Precondition: You have saved individual speed dialing numbers (Æ page 50). Press the key. The lamp lights up. Service Menu < Enter the service code. or Select and confirm. Use speed dialin g? and 9ïB Enter the speed dialing number. The other party answers: C Lift the handset. or W ith the handset on-hook: speakerphone.
Making project calls Step by Step Making project calls External calls can be assigned to specific projects. Precondition: Project numbers (from 1 to 5) have been configured for specific projects and you have a code for the project in question. Setting up a project call Press the key. The lamp lights up . Service Menu E Enter a service code bet ween 61 (for project number 1) and 65 (for project number 5). E Enter the PIN. or Press the key. The lamp lights up .
Making project calls Step by Step Call duration display The call duration display is configured by System Suppor t. The display shows either the duration of the call or the cost of the call. The display can be switched off. The call duration is shown in the first line on the right with format HH:MM:SS and 24-hour system. The display appears ten seconds after the call has begun. The cost display feature must be applied for from the network operator and configured by System Support.
If you do not get through... Step by Step If you do not get through... Using the callback function If the telephone that you have called is busy or there is no answer, you can request a callback. This also applies to external calls via ISDN switching centers. This saves your having to dial the number repeatedly.
If you do not get through... Step by Step Checking/cancelling saved callback requests Precondition: You have saved callback requests. Display callback? Select and confirm. The oldest entry is d isplayed first. Next callback? Select and confirm to view further entries. Canceling an entry that is displayed: Delete? Select and confirm. Ending: S ervice Menu Press the key. The lamp goes out. Camping on a colleague’s call Precondition: The internal p arty whom you have called is busy.
If you do not get through... Step by Step Overriding a colleague’s call (intrude) Precondition: The station user whom you have called is b usy. You need to cont act this colleague urgently. Override? Select and confirm. Both the colleague and the other party hear an alerting tone. You can speak immediately. To override, you must have the appropriate class of service. Override is not possible if the called party is protected by the Privacy function.
Telephone settings Step by Step Telephone settings Adjusting the ringing tone volume J or K Press one of the keys when the telephone is idle. Ringer volume? Confirm. J or K To increase/decrease the volume: keep pressing the keys until the desired volume level has been reached. Save. Adjusting the ringing tone pitch J or K Press one of the keys when the telephone is idle. Ringer pitch? Select and confirm. J or K Changing the pitch: keep pressing the keys until the desired pitch has been reached.
Telephone settings Step by Step Adapting the speakerphone function to the acoustics of your room This option is not available for the optiPoint 500 economy/basic . To improve the clarity of voice transmission during speakerphone conversations, you can adapt the microp hone sensitivity of your telep hone to suit the acoustics of your room ("normal room"/"reverberating room"/ "soundp roofed room"). J or K Press one of the keys when the telephone is idle. Han ds-free mode? Select and confirm.
Telephone settings Step by Step Backlit Display This function is only available with the optiPoint 500 advance. When using the optiPoint 50 0 advance, for example, when entering a number, the display’s backlight automatically turns on. The backlight turns off a few seconds after you have finished activity. Adjusting the display contrast (only HiPath 4000) The display has four contrast levels that you can set according to your light conditions. J or K Press one of the keys while the phone is idle.
Telephone settings Step by Step Locking your telephone You can prevent unauthorized persons from using your telephone (and the telephone directory) during your absence. Precondition: You have been assigned a personal identification number (PIN) by System Support. Preventing unauthorized dialing: Press the key. The lamp lights up . Service Menu ?@ Enter the service code. or P IN / COS? Select and confirm. Chan ge COS? Select and confirm.
Telephone settings Step by Step Enabling the telephone again: Press the key. The lamp lights up. Service Menu ?@ Enter the service code. or P IN / COS? Select and confirm. Chan ge COS? Select and confirm. and E Enter the PIN (cod e number). Input is followed by the display: "Executed". Selecting the language for user prompts (displays) Your HiPath 4000 or Hicom 300 E/H system can be configured for up to five d ifferent languages. The first language programmed is the default.
Storing numbers, system functions and timed reminders Step by Step Storing numbers, system functions and timed reminders You can save a frequently required number or a frequently used function on any key that has not been prep rogrammed by System Support. The keys on the optiPoint key module add-on unit can be assigned on two levels. Before storing, you can check the key assignment (Æ page 53). Storing a repertory dialing number on a key Service Menu Press the key. The lamp lights up .
Storing numbers, system functions and timed reminders Step by Step Storing a number for redialing Precondition: Your telephone is programmed for "Saved number redial" not "Last number redial". Storing a caller’s number or a number that has been dialed You are still on the phone with someone you have called or someone has called you and whose number appeared on your d isplay. Redial Press the key. "Saved" is displayed. S peaker Press the key. The lamp goes out. or I Replace the hand set.
Storing numbers, system functions and timed reminders Step by Step Saving individual speed dialing numbers You can save a number on each of digit keys 0 to 9 and then dial these numbers at the push of a button (Æ page 37). Press the key. The lamp lights up . Service Menu Destinatio ns? Confirm. Speed dialing? Select and confirm. E Enter a specific speed dialing number (0 to 9). If this d igit has already been assigned a telephone numb er, this number is shown on the display. Confirm.
Storing numbers, system functions and timed reminders Step by Step You can now activate the function directly by pressing the key. For functions, such as call waiting, that can be alternately activated/deactivated, you activate the function when you press the key and subsequently deactivate it when you press the key again. The key’s lamp is lit when the function is active.
Checking the telephone Step by Step Checking the telephone Checking its functionality You can test the functionality of your telephone. This includes the following checks: • Are all the key lamps operating properly? • Is the display operating properly? • Do all the keys function? • Are there any problems with the speaker, handset, ringing tone volume, ringing tone p itch, alerting tone or speakerphone function? (The speakerphone function is not available with the optiPoint 50 0 economy/ basic).
Checking the telephone Step by Step Checking the assignment of functions to keys You can check which functions have been pre-assigned to specific keys on your telephone. You can also check what you have saved on individual keys yourself. The following types of key assignment are possible: • Repertory dialing ( Æ page 48) • Direct station selection (Æ page 84 and Æ page 86) • Function (Æ page 50) Precondition: The telephone is in the idle state. Press the key. The lamp lights up.
Forwarding calls Step by Step Forwarding calls Using call forwarding You can p rogram two types of call forwarding: • fixed forwarding, and • variable forwarding W ith fixed forwarding you can program a forwarding d estination that will remain valid until you change or delete it. This forward ing function can be switched on and off.
Forwarding calls Step by Step forwarding key configured by System Support. The programmed forwarding destination remains valid until you change or delete it. Programming/changing a forwarding destination Press the key. The lamp lights up. Service Menu Destinatio ns? Confirm. Call forwarding? Confirm. Display shows "Variable forwarding". Next forwardin g type? > Confirm. Display shows "Fixed forwarding".
Forwarding calls Step by Step If variable forwarding was p reviously programmed and activated, it is deactivated and the forwarding destination is deleted. Deactivating fixed forwarding in the idle menu You can also deactivate fixed forwarding in the id le menu. Select and confirm. Fixed forwarding is deactivated. The destination number is ret ained Call forwarding o ff? Activating and deactivating with call forwarding key Activating Press the key. The lamp lights up .
Forwarding calls Step by Step Variable forwarding W ith variable forwarding you can choose b et ween 6 different types of call forwarding: • Variable forwarding (uncond itional forwarding) • Forwarding for internal • Forwarding for external • Forwarding for busy • Forwarding after timeout • Forwarding for busy/after timeout The forwarding types are mutually exclusive except for forwarding for internal and forwarding for external.
Forwarding calls Step by Step Outp ut on second line. Next forwardin g type? > To select the next variable forwarding type. FWD-ALL-EXT o ff Outp ut on first line. Next forwardin g type? > Outp ut on second line. or To edit the current variable forwarding type. Outp ut on first line. FWD-ALL-INT o ff E nter destination: > Outp ut on second line. Programming/changing the forwarding destination Press the key. The lamp lights up . Service Menu Destinatio ns? Confirm. Call forwarding? Confirm.
Forwarding calls Step by Step Unconditional variable programming can also be activated in the idle menu. Var. call forw. o n? Select and confirm while the phone is idle. E Enter the number of the destination. If you enter a cross-system number, you must press G after entering the number. Confirm. This also activates the forwarding facility. Save? Deactivating variable forwarding You can deactivate all variable forwarding typ es in the Service Menu. Service Menu Press the key. The lamp lights up.
Forwarding calls Step by Step Deactivating variable forwarding in the idle menu You can also deactivate the following variable forwarding types in the id le menu: • Variable forwarding • Forwarding for internal and for external Select and confirm while the phone is idle. Forwarding is deactivated and the forwarding destination is deleted.
Forwarding calls Step by Step Forwarding calls for a different terminal You can save, activate, check and deactivate call forwarding for another telephone, fax machine or PC from your own telephone. To do so, you need to know the PIN for this terminal or you must have the "Call forwarding for remote terminal" class of service. Your System Support can help you in both cases. Storing a destination for another telephone/activating call forwarding Service Menu Press the key. The lamp lights up.
Forwarding calls Step by Step Storing a destination for fax, PC or busy/ activating call forwarding Service Menu Press the key. The lamp lights up . Destinatio ns? Confirm. Forward station no.? Select and confirm. Forward other? Select and confirm. E Enter the code for the type of call forwarding required. The codes are defined by System Supp ort.
Forwarding calls Step by Step Checking/deactivating call forwarding for another telephone Service Menu Press the key. The lamp lights up. Switch es? Select and confirm. Forward station no.? Select and confirm. Variable call forw.? Confirm. E Enter the number of the other telep hone. Fin ished? Confirm. E Enter the PIN (only if your own station does not have the "Call forwarding for remote terminal" class of service). Fin ished? Confirm. To deactivate: Deactivate? Confirm.
Forwarding calls Step by Step Interrogating forwarding for fax: Interrogating forwarding for PC: Interrogating forwarding for busy: Deactivating forwarding for fax: #43 Deactivating forwarding for PC: #42 Deactivating forwarding for busy: #49 E Enter the number of the other terminal. Fin ished? Confirm. E Enter the PIN (only if your own station d oes not have the "Call forwarding for remote terminal" class of service). Fin ished? Confirm. To deactivate: Deactivate? Confirm.
Using a different telephone in the same way as your own Step by Step Using a different telephone in the same way as your own You can log on to another telep hone belonging to the HiPath 4000 or Hicom 300 E/H system via a personal identification number (PIN) (also telephones of networked HiPath 4000 or Hicom 300 E/H systems, for example, at other branches of your company).
Using a different telephone in the same way as your own Step by Step W ith the display "Enter station no." or "Enter ID", you are requested to enter the PIN. Entering the PIN for your own HiPath 40 00 or Hicom 30 0 E/H system: E Enter internal PIN. or Entering the PIN for another HiPath 40 00 or Hicom 30 0 E/H system area within the integrated network: E Ente r th e code ! Enter the 2-digit node code for your own HiPath 4000 or Hicom 300 E/H system (ask with System Supp ort).
Using a different telephone in the same way as your own Step by Step Identification with the chip card Precondition: You have been assigned a chip card by System Suppor t for logon at other telephones. The optiPoint 500 at which you wish to log on must be equipped with a chip card reader (optiPoint 500 signature module). Chip card reader: W ithin your own HiPath 4000 or Hicom 300 E/H system: Insert chip card Insert the chip card. All lamps light up briefly.
Relocating with the telephone Step by Step Relocating with the telephone Check with System Sup port whether this is possible with your telephone system. After consulting with System Support, you can log off your telephone from its present st ation line and then log it on at the new st ation line. Note that the settings on your telephone (p rogrammed keys) are not affected by the move. Disconnecting the telephone from its present station line E Ente r th e code ! Enter the code for logging off.
Making multiline and team calls Step by Step Making multiline and team calls Using line keys Line keys are configured by System Support. The st ation number of each team member is assigned to a line and is the primary line of that team member. The same line is configured on the line keys of the other team members as a secondary line. Each team member can use any of the line keys that are available. Numbers that have been saved on your telephone can only be used for line key dialing on your own telephone.
Making multiline and team calls Step by Step The different states of line key lamps The lamp is not lit – the line is free and can be used. Line or The lamp is lit – line is busy. Line or The lamp is flashing rapidly – a call is on the line: answer the call. Line or Line The lamp is flashing slowly – the call has been placed on hold. Preview You are speaking on one line. The lamp on another line key starts flashing fast.
Making multiline and team calls Step by Step Taking calls on line keys If several calls are received at the same time, you can take the calls in the order in which they are offered to you - or you can give p riorit y to cer tain calls. Precondition: System Support has specified the sequence in which incoming calls are to be routed to line keys. Taking calls in the order offered Your telephone rings (ringing signal). The caller is displayed, for example, "3235 Brown".
Making multiline and team calls Step by Step Activating/deactivating ringer When you are making a call on a line, you may be disturbed by the ringing signals for other incoming calls. If ringer cutoff has been configured, your telephone does not ring. Incoming calls are then signalled by the flashing of the line keys. With the Ringer Cutoff key configured: Ringer cutoff To activate ringer cutoff: Press the key. The lamp lights up . The telephone does not ring for incoming calls.
Making multiline and team calls Step by Step Dialing with line keys Your telephone can be configured with either automatic or selectable line seizure. System Support sp ecifies whether a line (and which line) is seized automatically when the handset is lifted or when speakerphone is activated. The display "Please select a line", that you receive after lifting the handset or pressing the loudspeaker key, instructs you to seize a line. Dialing with automatic line seizure: C Lift the handset.
Making multiline and team calls Step by Step Identifying the line used If several lines are seized at the same time, you can find out which line you are conversing on. With the Show Used Line key configured: Press the key. S how used line Via the Service Menu: Press the key. The lamp lights up . Service Menu A? Enter the service code. or Additional fu nctio ns? Select and confirm. Sho w used line? Select and confirm. The number and status of the line currently in use are d isplayed.
Making multiline and team calls Step by Step Ending a call on a line key I Replace the hand set. or Press the key that is lit. S peaker Adding another party to a line (conference) Precondition: There is a call on one of the lines. The line key lamp is lit. Press the line key. Conference tone can be heard by you and by the users who are already connected. All three parties can now talk to one another. The lamp remains lit.
Making multiline and team calls Step by Step or Additional fu nctio ns? Select and confirm. P rivacy is off? Select and confirm. Override is now permitted. Preventing override Even if the Privacy function has not been configured for your telephone, you can still prevent busy override. The Privacy function applies to the call in progress or to your next call. You are already engaged in a call on a line. or C Lift the handset. With the privacy key configured: Press the key.
Making multiline and team calls Step by Step Holding a call on a line key and picking it up again Precondition: You have taken a call on a line key (Æ page 71). Placing on hold: Press the key. Hold or Select and confirm. Ho ld? The line key of the call on hold flashes slowly. The call can be resumed at any team telephone programmed with this line key. Resuming the call: Press the flashing line key. Continue the call.
Making multiline and team calls Step by Step Picking up a held call A colleague in an open-plan office has put a call on hold on a line key and requests you (verbally) to take over the call. Your telephone does not have a key for this line. C Lift the handset. Direct call pickup? Select and confirm. E Enter the station number of the telephone at which the call was held. You automatically pick up this call.
Making multiline and team calls Step by Step Storing and activating a fixed call forwarding destination for a line Line Press the line key for the required line. The lamp lights up. Service Menu Press the key. The lamp lights up. The settings for fixed forward ing for every line are identical with the call forwarding function described above. Therefore, for all further steps see Æ page 54. Activating fixed call forwarding for a line (without storing) Press the line key for the required line.
Making multiline and team calls Step by Step Cancelling the fixed call forwarding destination Precondition: The telephone is in the idle state. A fixed forwarding destination has been saved (Æ page 79). Line Only if it is not your primary line: Press the line key for the required line. Service Menu Press the key. The lamp lights up . The settings for fixed forwarding for every line are identical with the call forwarding function described above. Therefore, for all fur ther steps see Æ page 56.
Making multiline and team calls Step by Step Taking calls for colleagues in a team If a memb er of a team does not answer a call within 15 seconds (depending on the system), the other members of the team hear an aler ting tone. Telephone in the idle state: The telephone rings. The display shows: "Call for...". C and Waiting call Lift the handset and press the flashing key. You have now taken over the call. or Waiting call Press the flashing key only. You are in the speakerphone mode.
Making multiline and team calls Step by Step Having the number of the called station displayed If the numb er of the station for which you (as a member of a call pickup group) wish to pick up a call does not app ear on the display, you can enter the code for "Display on request" after lifting the handset. If you are not sure of this code, ask with System Support: C Lift the handset. After the code has been entered, the station number of the telephone that has been called is displayed.
Making multiline and team calls Step by Step Deactivate? or Confirm. Activate? Automatic parking and resumption of a call You can park a call on a telephone within a call pickup group and then resume it at a different telephone. Parking the call: Call park Press the key. The call park key lamp flashes at all telephones in the call pickup group Die erste freie Parkp ositionsnummer wird belegt. I Replace the hand set. Resuming the call: Call park Press the flashing key. Continue the call.
Making multiline and team calls Step by Step Picking up a call on hold Pick up cal l on ho ld? Press the flashing key. : ... B If necessary, enter corresponding parking position numb er. Continue the call. After a cer tain time, calls on hold return to where they were held (recall). Calling a team member directly Precondition: DSS keys have been configured at your telephone (Æ page 53).
Making multiline and team calls Step by Step Calling a direct station selection (DSS) user Note the lamp status of the DSS key! The lamp is not lit – the user is not making a call: Jones Press the DSS key, for example, "Jones". C Lift the handset. or W ith the handset on-hook: you are in speakerphone mode. The lamp is lit – the user is making a call: Jones Press the DSS key. You are camped on to the other party’s call.
Making calls in an executive/secretary team Step by Step Making calls in an executive/secretary team Each executive/secretary team is configured by System Support. An executive/secretary team can consist of a maximum of 4 executive telephones and 2 secretarial telephones. Calling executive or secretary’s office The lamp statuses of direct station selection (DSS) keys An executive DSS key is configured on the secretary’s telephone and a secretary DSS key on the executive’s telephone.
Making calls in an executive/secretary team Step by Step Lamp is lit – the secretary is making a call: Press the key. You are camp ed on to the secretary’s call. The secretary hears an alerting tone; the call pickup key flashes. S ecretary C If the secret ary accepts the call: Lift the handset. or Handset on-hook: speakerp hone. The proced ure is the same for a direct call from the secretary’s office to the executive – with the executive DSS key.
Making calls in an executive/secretary team Step by Step E xecutive Press the DSS key for the executive. You are connected to the executive. Extending the call with prior announcement: Inform the executive that a call is waiting . I Replace the handset. Extending the call without prior announcement: I Replace the handset immediately. Forwarding calls directly to the executive When the secretary’s office is unattended, calls for the executive can be forwarded immediately to the executive’s telep hone.
Making calls in an executive/secretary team Step by Step Taking calls for other executive/ secretary teams If several executive/secretary teams have been configured, you can pick up calls for other teams. C Lift the handset. E xecutive 3 Press the flashing DSS key, for example, "Executive 3". Call pickup is also p ossib le during a call in progress. Please request the other party to wait briefly before you press the flashing key.
Making calls in an executive/secretary team Step by Step Activating/deactivating call waiting for executive As the executive, you can specify whether your calls are to be received in the secretary’s office while you are conducting a call. If you are making a call and at the same time expecting an impor tant call, it is advisable to activate the call waiting function, for example. Press the key. The lamp lights up . Service Menu ;: Enter the service code. or Switch es? Select and confirm.
Making calls in an executive/secretary team Step by Step Using the call signal function If a call signal key has been configured on your executive telephone you can generate a call signal on a particular destination telephone (for example, in the secretary's office) by pressing this key. When a call signal is received the number of the calling telephone is displayed b riefly on the destination telephone. The key can be pressed (once or several times) when the phone is idle or while a call is in progress.
Labeling, documentation and accessories Labeling, documentation and accessories Labeling Key Fields You can chose from the following options to label the keys with the functions/call numbers saved (Æ page 4, Æ page 4, Æ page 48): Labeling • by hand: Labeling strips are delivered with your optiPoint. Write the function or a name on the matching strips within the white field and attach them to your optiPoint.
Labeling, documentation and accessories Attaching a Station Number Label Self-adhesive emergency number labels are also d elivered with your optiPoint. Write the emergency number on the label (fire department, police, own telephone numbers), then remove and insert it in the recess on the telephone when the handset is lifted. Documentation You can find this user manual in the Internet in PDF format under http://www.hipath.com and on CD-ROM (ask System Support) in HTML and PDF format.
Labeling, documentation and accessories Accessories With the following accessories, you can customize your telephone (not optiPoint 500 eco) to suit your own personal needs. The optiPoint adapters are slide-in modules that can be inserted in the option bay on the bottom of the optiPoint. optiPoint key module: Add-on unit with16 freely programmable keys. Up to two of these add-on units can be connected to your phone.
Labeling, documentation and accessories Use of computer-aided telephone applications A PC can be connected via the built-in USB interface on the system telephone (not optiPoint 50 0 eco) and a USB cable. The "CallBridge TU" TAPI driver software, available from Siemens, enables use of numerous market telephone applications on your PC. The USB-adapted TAPI driver software can be downloaded from the Internet at no charge. The Internet ad ress is http://www.hipath.com (Downloads/Software).
Advice for users Step by step Advice for users Care of the telephone • • • Use either a d amp cloth or an antistatic cloth to clean the telephone. Never use a dry cloth! If the telephone needs to be cleaned thoroughly, use a neutral, diluted, surface-active cleaning agent. Ensure that all traces of the cleaning agent are removed with a damp cloth (using water only!). Never apply a cleaning agent that contains alcohol or that is liable to harm plastic surfaces; never use an abrasive cleaning powder.
Advice for users Step by step Dealing with error messages on the display Time exceeded Possible cause: Maximum input time exceeded. Handset not replaced. Possible response: Enter digits more quickly; avoid lengthy pauses between keystrokes. Please try later Possible cause: System is overloaded, no lines free, queue is full. Possible response: Wait and then try again later. Currently not accessible Possible cause: a) The function is not available at this time. b) The number you dialed does not exist.
Advice for users Step by step No t autho rized or No t allowed Possible cause: a) Attempt to use a b arred function. b ) PIN entered incorrectly. Possible response: a) Contact System Support for authorization to activate this function. b ) Enter the PIN correctly. No t available Possible cause: Number not entered comp letely, star or pound key not p ressed. Possible response: Enter the number or code correctly (or as instructed). Protected Possible cause: Data transmission in progress.
Index Index A Acoustic adapter ........................................ 94 Active speaker box .................................... 94 Add -on conference .................................... 75 Add -on microphone ................................... 94 Analog adapter ........................................... 94 Angle of display .......................................... 45 Automatic call forwarding ......................... 60 H Headset .......................................................
Index O V Open listening ............................................ 16 optiPoint-Adapter ....................................... 94 Override security ........................................ 75 Variable call forwarding ............................. 78 P Parking manual ..................................................... 83 Parking a call ............................................... 83 PDF format .................................................. 93 Phone adapter ..................................
1P A31003-H8400-B307-1-7619 The inform ation in this docum ent contains general descriptions of the technical options available, which do not always have to be present in individual cases. The required features should therefore be specified in each individual case at the time of closing the contract. Reference No.: A31003-H8400-B307-1-7619 • Printed in the Federal Republic of Germany BA 30.03.2002 H iPath 4000, H icom 300 H/300 E Subject to availability. Right of modification reserved.
s HiPath 4000 Hicom 300 E/300 H Quick-Reference User Guide optiPoint 500 eco optiPoint 500 basic optiPoint 500 standard optiPoint 500 advance
Quick-reference operating instructions (appendix)
Important functions at a glance Making a call: Either: Q + S Or: S + when the other party answers Q or speakerphone. Saved number redial: Save: Either: The connection has been made. Or: Any number: Service Menu Redial: Q + + +S+ New entry? Redial Redial . Redial + . Save? . Last number redial: Q+ Last no. redial . Switching between the handset and speakerphone during a call: From handset to speakerphone: hold d own +W . Speaker From speakerphone to handset: Q.
Setting up a conference call: First call + + +S+ Start conference? Conference? + S. Add on to con ference? Saving/activating variable call forwarding: Variable call forw.? + S(destination) + . Save? Checking call list: Service Menu + Ending: + Destin atio ns? or In coming calls? Service Menu Call lo g? + . Outgoin g calls? . Dialing displayed call: . Outpu t? Saving individual speed dialing numbers: Service Menu S (0...
Maximum Service Menu functions available Press the "Service Menu" key. Use and to select functions. Or use the service codes, for example, 2 1 for "waiting call on/off".
