Owner`s manual

13.3 Exclusions
The following warranty exclusions may cause your Solarstream warranty to become void, and
which may incur a service charge and cost for parts should this become necessary:
1. Where service is required to reconnect the operation of the Solarstream due to problems
related with abnormal water supply such as high water pressure, faulty plumbing and/or
electrical wiring, or major variations in electricity supply;
2. Where the system fails due to misuse, accidental damage, flood, acts of God, incorrect
installation or unlicensed service repair work attempts;
3. Where water stored in the tank is MINERALISED WATER beyond our water quality limits set
out in Section 5.4 (eg from sources such as a spring, bore, river, other natural ground sources,
or excessively acidic water from a rain water supply);
4. Where there are claims for damage to wall foundations (outside), furnishings (inside), rooves
or other losses, directly or indirectly due to leakage of water from your Solarstream;
5. Where damage or breakage is not covered by this warranty, and should be added separately
to your general household insurance policy;
6. Where the claim is due to an extraneous cause beyond the normal operation and fair wear and
tear of the heat pump, including: blocking the air inlet or outlet, leaking water pipes, defective PTR
valve causing continual dripping or running water for more than 3 months, etc; and
7. Where benefits conferred by this warranty are additional to other rights and remedies in
respect of this product, which the purchaser has under relevant Australian Laws.
13.4 How to Make a warranty Claim
We recommend online registration of your Solarstream at www.siddonssolarstream.com after
installation to assist processing of any warranty claims. Alternately, you can post your
registration details to us. When making a warranty claim, you will need to quote your serial
number, model number, installation date and owner details. We will advise the process to
investigate and resolve your issue.
13.5 Water Filters
Tanamet XD50 crystal water filters provide a slowly dissolving "glassy" polyphosphate into the
waterspecifically designed for domestic hot water systems using MINERALISED WATER. The
crystals are applied by means of a cartridge placed in a filter housing installed into the water
supply inlet before entering the hot water storage tank. The crystals dissolve very slowly at the
rate of a few parts per million into the inlet water flow to prevent scale formation and corrosion.
They soften hard water, reduce scaling, reduce corrosion, reduce copper staining, stabilise
dissolved iron (red water) and stabilise manganese. The Tanamet XD50 filter has a life of
approximately 8 years after which time you must replace the filter to maintain storage tank life
when the crystals finally dissolve. Other similar crystal water treatment systems dissolve much
more quickly which is why we recommend Tanamet XD50 crystals, available from Siddons.
Tanamet XD50 crystals do not have any adverse effect on the quality of water consumption for
humans and as at 2013 their use has been approved by Water Authorities in Australia and France.
Limestone water filters raise the pH of rainwater from between 5.5 and 6.0 to above 6.5.This is
due to carbon dioxide that's dissolved in the atmosphere and with pollution in the air it can become
even more acidic (eg Europe has a significant acid rain problem). Neutral pH is 7.0. Our warranty
conditions state 6.5 to 8.5 so you MUST TAKE ACTION TO RAISE THE ALKALINITY OF YOUR
RAIN WATER SUPPLY. Siddons recommends applying limestone to your rain water supply by
means of a cartridge placed in a filter housing installed into the water supply inlet before entering
the hot water storage tank. Contact your Dealer or Siddons to purchase a limestone filter. You will
be able to monitor the slow dissolving limestone and you must replace the filter to maintain
storage tank life when the limestone finally dissolves.
13.6 Australian Consumer Law
In addition to this warranty policy, you also have rights and remedies under the Australian
Consumer Law including replacement or refund for a major failure or repair for a minor failure.
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