Owner`s manual

13. WARRANTY POLICY
13.1 Warranty Terms
Cover Period
The following warranty policy for your Solarstream Heat Pump Water Heater applies from the
date of despatch from Siddons. The warranty for the various components of your Solarstream is
set out below.
NOTE: In the Warranty Policy below, we define PURE WATER as coming from reservoirs
supplied by mountain water including the Great Dividing Range and Tasmania. We define
MINERALISED WATER as applying to the States of WA and SA, the Territory of NT and country
areas with their water supply away from mountain sourced water including dams, rivers,
springs, bores and other natural ground sources.
Refer Section 5.4 for Water Quality Limits which apply to this Warranty Policy.
10 years warranty on the water storage tank with PURE WATER supply (refer section 5.4)
8 years warranty on the water storage tank in MINERALISED WATER but still within our Water
Quality Limits stated in Section 5.4 PROVIDED THAT a Tanamet Crystal water filter is installed
into the water inlet line. Otherwise 3 years warranty (refer Section 13.5 below).
8 years warranty on the water storage tank for RAIN WATER supply within our Water Quality Limits
stated in Section 5.4 PROVIDED THAT a pH balancing filter is installed into the water tank inlet line
to reduce the acidity of the rain water. Otherwise 3 years warranty(refer Section 13.5 below).
3 years warranty on all parts
1 year warranty on Labour for all warranty claims with a travel allowance limited to two hours,
labour only, and only for legitimate claims relating to your Solarstream Heat Pump Water Heater.
13.2 Warranty Conditions
1. Your Solarstream is installed by a licensed plumber or authorised technician in accordance
with the above installation instructions.
2. All relevant statutory requirements applicable to the installation are observed.
3. Your Solarstream must be installed, operated and maintained in accordance with instructions
supplied in this Owner’s Manual.
4. The warranty only applies to your Solarstream and does not apply to any additional
modifications not specifically endorsed by Siddons nor any electrical or plumbing parts supplied
by your installer.
5. The system is covered for the indicated period from the date of delivery from Siddons.
6. Should your Solarstream be replaced in part or whole during the warranty period, only the
balance of the original warranty will continue to be effective.
7. Proof of purchase or warranty registration may be required to validate your warranty claim. We
recommend online registration of your Solarstream at www.siddonssolarstream.com after
installation for warranty purposes.
8. Your Solarstream is used only for its intended purpose.
9. Should your water supply require regular flushing to clear sediment build-up, then the drain
cock for flushing must be fitted at the time of installation (consult your plumber).
10. Regarding a site investigation for warranty purposes, travel is limited to two hours maximum,
time only, for the first year and only for legitimate claims relating to your Solarstream.
11. Siddons is excluded to the extent allowable by law from responsibility for any consequential
loss including: injury to persons, injury to property, economic loss, pain and suffering or legal or
other damages flowing from any manufacturing fault/defect.
12. The Heat Pump may operate in weather conditions lying within the range of -5ºC cold weather
and 45ºC hot weather temperature. Operation outside of this range may void your warranty.
13. A Pressure Limiting Valve must be installed in the water inlet line and set to 500kPa (refer
Section 4.7).
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