User manual

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6-7

troublesHootinG troublesHootinG

Step 6: If you can ping the server in step 5 but cannot connect to Share box in step 4, then you might

need to check your port number assignment.

*Change to specic port number which assigned at your router if any.

Step 7: You can also send an email to our service center to check whether your account had been regis-

tered successfully in Shuttle DDNS server or not.

Step 8: If you still had problem about registering Share box. You might need to change your router set-

ting or work out with your router administrator separately.

Here are some common questions that you need to check:

1. Does your router support UPnP?

2. Is the UPnP setup enabled in both NAS and Router?

3. If no UPnP was set, did you setup port forwarding in your router with the same port number assigned

for your NAS?