User manual

English

6-3

troublesHootinG troublesHootinG

How can I bypass the network setup check?

To simplify the NAS device detection issue, use the following steps to troubleshoot your device..

1. Power down your device.

2. Directly connect the NAS device to your PC with a LAN cable.

3. Remove all HDDs from the NAS device and power up.

4. The NAS power button LED ash (red) continuously after a brief period (1 to 2 minutes).

5. Run the Finder utility on your PC system and perform a search for the connected device.

If the device is not detected, proceed with the following:

6. Open a supported browser and type http://169.254.100.200 to directly connect to the NAS adminis-

trator page.

7. If there is no response, on your PC, open a command (DOS) dialog window and type the following:

ping 169.254.100.200

8. If the ping command returns a timeout message, contact your distributor for further troubleshooting

support.

9. If the ping command returns a positive connection response, open a different browser and go to

step 6.

10. If the device is detected through the browser, but not the Finder utility, re-install the Finder and go to

step 4.

11. If the device is detected by using the Finder utility and browser and the administration page is acces-

sible (access to the network is still not available), check your network settings and make sure your

PC and NAS device are in the same LAN network.

Cannot connect to a Remote Access.

1. Router Setting

• Make sure your Share Box port settings (3200~6400) do not conict with your router settings. If the

port settings do conict, change your Share Box port setting..

• The OMNINAS and router do not have more than one layer connection between them.

2. OMNINAS setting

• Make sure the Hostname has not already been registered.

• After a Factory Reset, the Share Box and share account must be re-congured.

• If the rmware is updated or the OMNINAS had a sudden loss of power, re-register the Share Box

settings to ensure a remote connection.

• If your router or cable/ADSL modem were or power cycled, re-register the Share Box settings to

ensure a remote connection.