Troubleshooting guide

Start-Up Guide
SHURE
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P4800 System Processor Software Guide Page 12 of 108
START-UP GUIDE ________________________________________
The start-up guide covers the basic steps required for complete set up of the System Processor. Before
attempting to follow these instructions, you should familiarize yourself with the Overview section, which
introduces some basic features of the software interface.
You can perform many of these steps without actually being connected to the device, by saving your configurations
to the computer and transferring them to the hardware at a later time. In order to acquaint you fully with the features
of the System Processor, these instructions are written presuming the following conditions:
§ You are working while connected to the device.
§ The installation includes external device control.
§ Device security is required.
You may find steps in the instructions that do not apply to your immediate installation. However, we suggest
that you follow along through the entire Start-Up Guide, in order to acquaint yourself with the recommended
workflow of setting up the device, for future reference.
Install Software
If you have not already installed the software, follow these instructions to install the application
from the CD-ROM.
To install the software from the CD-ROM:
1. Insert the CD into the CD-ROM drive of your computer.
2. The installation program will start automatically. Follow the on-screen instructions.
If installation does not begin automatically:
3. Click on the [Start] button on the Windows Taskbar and select [Run…]
from the pop-up menu
4. Type "D:\setup" (where "D" is your CD-ROM drive).The installation program will start
automatically. Follow the on-screen instructions.
5. Click [OK] and follow the instructions of the installation program.
If you have downloaded a copy of the software, locate the ".exe" file in the Windows Explorer
and open it. Follow the instructions of the installation program.
Establish Communication
This is the procedure to use when you initially connect the computer to the device. It is your first
opportunity to verify that your computer and the P4800 are communicating properly. For more
information on connecting your computer to the device and setting the device ID, see the Computer
Connections section of the Hardware Installation Guide.
1. Connect the computer to the System Processor
Connect your computer's COM port to the RS-232 serial port on the front or rear panel of the P4800.
2. Launch the software application
3. Select the COM Port
a) Select [Devices>Select COM Port] from the main menu
b) The Select COM Port dialog opens, as pictured in figure 6
on the right.
c) Choose the COM port that the RS-232 cable is connected
to and click [OK].
Figure 6 − Select COM Port Dialog