Warranty

Shun Cutlery products are intended and sold for legitimate culinary purposes only. The purchase,
use, and ownership of knives are subject to a wide variety of local laws and regulations. Due to
the complexity and constantly changing nature of these laws and regulations, it is the
responsibility of the buyer to investigate and comply with the laws and regulations that apply in
his or her specific area. You, and not Kai USA Ltd., are solely responsible for any claims
resulting from violation of these laws and/or regulations. Any use of these products other than
cutting is considered misuse and abuse and Kai USA Ltd. is not responsible for any injuries or
damages caused by misuse and/or abuse.
Warning!
Knives are extremely sharp tools and should only be used or handled with the utmost care and
caution. Any use other than cutting is considered misuse and abuse—and will void your
warranty. Shun Cutlery/Kai USA Ltd. is not responsible for any injuries resulting from misuse or
abuse of the product.
hipping Information
How to Receive Shun Sharpening & Warranty Service
1. Fill out the form completely. Please be sure to enclose Return Shipping Fees (see below) via
check, money order, or include your credit card information on the form. Print two copies of the
form. Include one with the items you are sending for service; keep one for your records.
2. Package the items safely. Please use a box; envelopes are not allowed. IMPORTANT: We cannot
be responsible for damage to or loss of items that are not properly packaged and shipped
3. Ship via a carrier with a tracking service. Please use UPS, Fed-Ex, US Express Mail, or another
carrier with tracking. There must be a way to track your package through your carrier. Kai USA
Ltd. cannot be responsible for your item/s unless we have confirmation that your package was
delivered to us.
4. Please allow two weeks processing for sharpening and warranty order plus round-trip shipping
of up to four weeks.
Return Shipping Fee
Return shipping fees apply for Shun sharpening and warranty services. The cost is $5 for first
knife, $2 for each additional knife. Please enclose check or money order with your items or
provide credit card information in the space provided on the Shun Warranty & Sharpening
Request Form. Canadian customers: please include a flat fee of $15 for return shipping. Other
international customers please call or email for a quote.
Shipping Internationally
When shipping from anywhere outside the United States, you must include our Warranty &
Sharpening Request Form (inside the package) AND the appropriate Customs Declaration Form
required by US Customs and Border Protection (on the outside of the package). Your carrier will