Specifications

Appendix – Things to Remember & Lab Exercises A-11
Using the ShoreTel Call Manager Features – Student Guide
Lab3 – Using the Operator Call Manager
Extension Monitor
From the Operator Call Manger open the Extension Monitor
• File – Extension Monitor
• Check the boxes next to three extensions you want to appear in the
Extension Monitor window
From another phone call one of the extensions you are monitoring. Double Click
with your mouse on the ringing icon. What happened?
Call the Operator extension and answer the call. Using a
left mouse click, drag
the active call from your Call Manager window to an idle extension in the
Extension Monitor window. What happened?
Call the Operator extension again and answer the call. This time using a
right
mouse click, drag the active call from your Call Manager window to an idle
extension in the Extension Monitor window. What happened?
Call the Operator extension again and answer the call. This time using a
left
mouse click, drag the active call from your Call Manager window to a busy
extension in the Extension Monitor window. (Note: you will have to set up
another call between to extensions for this to work.) What happened?
Set up a three party conference. During the conference, drop one of the parties.
Try different docking options and views for the Extension Monitor.