Specifications

Lesson 1: ShoreWare Call Manager Features 1-3
Using the ShoreTel Call Manager Features – Student Guide
ShoreWare Call Manager
Each ShoreWare Call Manager application provides different levels of control and
management to match the role of each individual within your organization, from general
employees to specialized operators and workgroup agents.
Personal Call Manager is an intuitive, point-and-click interface, which gives quick access
to commonly used features, such as transfer and conference. In addition, the Personal
Call Manager makes every phone a multi-line phone, allowing the user to visually
manage up to 16 calls simultaneously.
The Personal Call Manager makes voice mail accessible and easy to manage. There is
a separate application for viewing messages, the ShoreTel Voice Mail Viewer. If Outlook
was installed prior to installing PCM, the user is given the option of using Outlook as the
default voice mail client.
Launching Call Manager:
There are two ways to start Call Manager: from the Windows Start menu or by setting
Call Manager to auto-start each time you log in to your computer. For the program auto-
start, simply add it to the Windows Startup folder using the Settings tab in the ShoreTel
System dialog box.
To start your Call Manager from the Start menu:
• Click Start, select Programs, select ShoreTel Communications, and click
ShoreTel Call Manager. Call Manager opens.
To auto-start Call Manager at log in:
• Right-click the ShoreTel icon, a shortcut menu will appear. Click Configure
ShoreTel System. The ShoreTel System dialog box appears.
• Click the Settings tab. Select Start Call Manager automatically when I log into
Windows. Click OK.
Quitting Call Manager:
To quit Call Manager - Right-click the Call Manager icon in the Windows status area. A
shortcut menu appears. Click Exit. The Call Manager application quits.