Specifications

Appendix – Things to Remember & Lab Exercises A-9
Using the ShoreTel Call Manager Features – Student Guide
Lab 2 – Using the Workgroup Call Manager
Workgroup Agent and Supervisor Call Manager
Launch the Workgroup Supervisor Call Manager.
Bring up the Agent Monitor Window:
• Login and logout agents from the Agent Monitor window.
• Make a call to the workgroup and do a call pickup from the Agent Monitor.
• Transfer the call back to the agent using the left and right mouse drag and drop
options between windows.
• Use the docking options.
• From the Agent Monitor window, dial an agent’s extension.
Bring up the Queue Monitor window:
• Place a couple of calls to the workgroup extension and watch calls in the queue.
• Reset the thresholds from the Queue Monitor window.
• Use view options (compact, detail).
Launch the ShoreTel Voice Mail Viewer: (This can be done from the Windows
START/PROGRAMS/SHORETEL menu links.)
• View the personal and shared Workgroup mailbox.
• Forward a workgroup message to an Agent’s personal mailbox.
• Change the Subject field.