Specifications

A-6 Appendix – Things to Remember & Lab Exercises
Using the ShoreTel Call Manager Features – Student Guide
Configure ShoreTel System / Call Handling Modes
Greeting – Record the personal greeting in the standard call handling mode.
Phone Message Notification – Set up message notification such that if you get an
urgent message, another extension will ring and play the message. Test this.
Email Message Notification – Set up email notification to send you an email at
your personal email account like Yahoo or AOL.
Find Me – Configure Find Me destinations. Test this.
History Viewer
Call back – Open the History Viewer and call back someone.
Properties – Take a look at the properties of a call, add a note, and review the
routing slip.
Directory Viewer
View – View the system directory.
Outlook integration
Contacts
• Dialing - Use the QuickDialer to dial a contact in Outlook.
• Screen pop – Configure your desktop to pop Outlook Contacts.
Voice Mail
• Take message – Receive a call. Check “To Voice Mail” to redirect
inbound call immediately.
• Play – Play the message over the telephone or PC speakers.
• Forward message to an email as well as voice mail address.
Calendar
• Configure the calendar for integration. Create an appointment in Outlook
and select “In A Meeting” for the Call Handling Mode option. Call your
extension and test this.
Anyphone