Specifications

Appendix – Things to Remember & Lab Exercises A-5
Using the ShoreTel Call Manager Features – Student Guide
Lab 1 – Using the Personal Call Manager
As a team or as individuals, use the Personal Call Manager (PCM) software to perform
the following:
Resource Materials
• System Administration Guide
• Planning and Installation Guide
• The Telephone User Interface Guide
Launch
Launch the Personal Call Manager (PCM).
Call Control
Make call - From the QuickDialer, dial another extension by typing a partial
name.
Take call - From another extension, call another extension and have them
answer the call.
Conference – Have students in the group setup up a 3 party conference. During
the conference, drop one of the parties
Docking Options - Try out the different docking options and views.
Continue making, taking and transferring calls until students are comfortable with
the interface.