Specifications

Appendix – Things to Remember & Lab Exercises A-3
Using the ShoreTel Call Manager Features – Student Guide
Things to Remember
• Personal Call Manager makes every phone a multi-line phone, allowing
the user to visually manage up to 16 calls simultaneously.
• Every user on the system has 5 call handling modes providing a wide
array of call forwarding and personal greeting options.
• Call Manager can be viewed in 3 different modes: Compact View,
Detailed View, Docked View
• The QuickDialer gives you a way to quickly make phone calls without
picking up the phone and dialing the number yourself.
• Current calls appear in the Active Call list.
• The History Viewer allows you to quickly view inbound and outbound call
information, including phone number, caller ID, time, date, and call
duration.
• How you hang-up a call depends on the mode in which you answer the
call.
• The AnyPhone feature allows you to receive calls and log into your voice
mail from any phone connected to the ShoreTel System.
• The speed-dialing list can contain up to 20 entries.
• The call-stack size determines the number of calls you can receive before
the next call is treated as busy.
• You can change the Call Manager Login Information in the ShoreTel
System dialog box.
• The ShoreTel SoftPhone is an available feature for licensed users and
install automatically with the Call Manager software.
• The ShoreTel Web Client is a browser-based interface that allows users
to change their call handling mode and personal options.
• The Agent Call Manager provides complete login, logout, and queue
monitoring.