Specifications

4-4 Lesson 4: Operator Call Manager
Using the ShoreTel Call Manager Features – Student Guide
Operators and Executive Assistants can select up 250 system extensions they want monitor
“real-time”. Just check the box next to each extension you want to monitor.
Figure 4.2 – System Extension Directory List
Selected extensions automatically appear in the Extension Monitor window. You can see “real-
time” call activity to each extension and have instant access to call control activities like Call
Pickup, Dial, Intercom, Whisper Page, and Silent Monitor & Barge In. Additionally you may
transfer calls from your extension to any of these monitored extensions using a “drag & drop”
between windows.